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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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30 Sep 2025 Maladministration Karibu Community Homes Limited (202339475) Case 202339475 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 30 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202422118) Case 202422118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of … 30 Sep 2025 Partial Maladministration Leeds City Council (202336214) Case 202336214 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy … 30 Sep 2025 Maladministration Leicester City Council (202203128) Case 202203128 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint. 30 Sep 2025 Partial Maladministration Lewes District Council (202338493) Case 202338493 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. … 30 Sep 2025 Reasonable Redress LiveWest Homes Limited (202338049) Case 202338049 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct. 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202431867) Case 202431867 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202448931) Case 202448931 · Local Authority / ALMO or TMO The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Croydon (202314582) Case 202314582 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint. 30 Sep 2025 Maladministration London Borough of Hackney (202404873) Case 202404873 · Financial The complaint is about the landlord’s response to the resident about service charge arrears. 30 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202331963) Case 202331963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. … 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 No Maladministration London Borough of Hounslow (202407223) Case 202407223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. … 30 Sep 2025 Maladministration London Borough of Islington (202447925) Case 202447925 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered … 30 Sep 2025 Outside Jurisdiction London Borough of Lambeth (202403228) Case 202403228 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the applicant's request to succeed a tenancy. 30 Sep 2025 Partial Maladministration London Borough of Waltham Forest (202500361) Case 202500361 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202222648) Case 202222648 · Managing Relations This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202328409) Case 202328409 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by … 30 Sep 2025 Maladministration London & Quadrant Housing Trust (202341608) Case 202341608 · Managing Relations The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202342486) Case 202342486 · Managing Relations This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202346390) Case 202346390 · Managing Relations The complaint is about: The landlord’s response to leaks, damp and mould. The landlord’s response to heating issues. The landlord’s … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202435364) Case 202435364 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated … 30 Sep 2025 No Maladministration London & Quadrant Housing Trust (202440022) Case 202440022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449593) Case 202449593 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint. 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202501150) Case 202501150 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports about repair issues at the property. 30 Sep 2025 Partial Maladministration Magna Housing Limited (202421874) Case 202421874 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202453198) Case 202453198 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s … 30 Sep 2025 No Maladministration Midland Heart Limited (202402307) Case 202402307 · Managing Relations The complaint is about the landlord’s handling of: A gas leak. The complaint. 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202219004) Case 202219004 · Financial The resident’s complaint is about the landlord’s: Provision of audited service charge accounts. Handling of her associated complaint. 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202313839) Case 202313839 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bedroom walls. Concerns raised over staff conduct and communication. … 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202433631) Case 202433631 · Financial The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to … 30 Sep 2025 Maladministration Notting Hill Genesis (202449068) Case 202449068 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated management transfer request. We … 30 Sep 2025 No Maladministration Ocean Housing Limited (202451771) Case 202451771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the … 30 Sep 2025 Partial Maladministration Origin Housing Limited (202419390) Case 202419390 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of responsive repairs, damp and mould. A pest infestation. … 30 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202339461) Case 202339461 · Financial The complaint is about the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have … 30 Sep 2025 Reasonable Redress Peabody Trust (202314575) Case 202314575 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint. 30 Sep 2025 No Maladministration Peabody Trust (202316882) Case 202316882 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint. 30 Sep 2025 Partial Maladministration Peabody Trust (202331799) Case 202331799 · Financial The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of … 30 Sep 2025 Partial Maladministration Peabody Trust (202401856) Case 202401856 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the … 30 Sep 2025 Partial Maladministration Peabody Trust (202421770) Case 202421770 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The … 30 Sep 2025 Partial Maladministration Peabody Trust (202527031) Case 202527031 · Managing Relations The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling. 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 30 Sep 2025 Mediation Royal Borough Of Greenwich (202451608) Case 202451608 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp … 30 Sep 2025 Partial Maladministration Sanctuary Housing Association (202418016) Case 202418016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the roof and skylight and … 30 Sep 2025 Maladministration Sanctuary Housing Association (202428174) Case 202428174 · Estate Management The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints. 30 Sep 2025 Maladministration Sanctuary Housing Association (202429025) Case 202429025 · Managing Relations The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have … 30 Sep 2025 Reasonable Redress Sanctuary Housing Association (202440611) Case 202440611 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould.