Your Housing Group Limited (202336421)
The complaint is about: The landlord’s handling of the resident’s requests for repairs. The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Citizen Housing (202300932)
The complaint is about the landlord’s handling of the resident’s rent account, including arrears.
Citizen Housing (202313888)
The complaint is about the landlord’s handling of the resident’s request for replacement internal doors.
Home Group Limited (202310296)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports of damp and mould following a leak. Reports about restricted accessibility to the communal driveway. Associated formal complaint.
Hyde Housing Association Limited (202303045)
This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.
Hyde Housing Association Limited (202317272)
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.
Islington Council (202346506)
The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.
Leicester City Council (202214224)
The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. Handling of reports about the condition of the residents’ garden. Handling of the residents’ reports of a rodent infestation. Response to concerns about the conduct of a member of its …
LiveWest Homes Limited (202322562)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London Borough of Ealing (202225737)
The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.
London Borough of Hammersmith and Fulham (202303975)
The complaint is about: The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202335641)
The complaint is about the landlord’s handling of reported leaks in the property.
London & Quadrant Housing Trust (L&Q) (202347485)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her possessions caused by damp and mould. Formal complaint.
Peabody Trust (202335463)
The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202220062)
The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling.
Sanctuary Housing Association (202325736)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Southend-on-Sea City Council (202310117)
The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested improvements. The landlord’s handling of the resident’s complaint. This Service has also considered the landlord’s knowledge and information management.
Southern Housing (202213583)
The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202337318)
The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about a patio door and windows. The landlord's complaint handling
Sovereign Network Homes (Former Network Homes) (202309571)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Stonewater Limited (202334622)
The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered to the resident in its response to her complaint.
The Riverside Group Limited (202212964)
The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the brickwork of the property. The upkeep of communal benches.
Ashford Borough Council (202308502)
The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
Bristol City Council (202233143)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.
Home Group Limited (202303198)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202318965)
The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in the property. Reports of antisocial behaviour (ASB). Reports of damp and mould. The maintenance of communal areas.
London Borough of Hackney (202229549)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202220405)
The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint.
Notting Hill Genesis (NHG) (202309201)
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about the property’s water tank. Concerns about the property’s windows. Vulnerabilities, health, and welfare concerns. The Ombudsman also considered the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202225541)
The complaint is about: The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and the amount of compensation it offered after repairing the tap. The landlord’s handling of the associated complaints.
One Vision Housing Limited (202320175)
REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
Onward Homes Limited (202305336)
The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.
Peabody Trust (202307638)
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
Peabody Trust (202405173)
The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.
Richmond Housing Partnership Limited (202226591)
The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his related concerns. This Service has also considered the landlord’s handling of the complaint.
Sanctuary Housing Association (202342149)
The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.
The Guinness Partnership Limited (202233414)
The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio doors. Damp and mould and associated repairs to the bathroom ceiling and walls. The formal complaint.
Torus62 Limited (202003450)
The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property.
Town and Country Housing (202316220)
The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property.
Vivid Housing Limited (202209946)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Bristol City Council (202305872)
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also considered the landlord’s handling of the complaint.
Bromford Housing Group Limited (202342434)
This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports.
Camden Council (202226779)
The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The resident’s reports of antisocial behaviour (ASB) and harassment on his estate. The resident’s reports of noise nuisance from his neighbour. The resident’s reports of a leak and issues with heating …
Citizen Housing (202216026)
The complaint is about the landlords handling of the residents service charge account and the high level of service charge requested from her in August 2022.
Clarion Housing Association Limited (202213014)
The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects to the residents boiler. The handling of the resident’s complaint and the amount of compensation offered.
Clarion Housing Association Limited (202307103)
The complaint is about the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection of the communal emergency installations; Testing of the emergency lighting; This report will also assess the landlord’s complaint handling.
Dacorum Borough Council (202336291)
The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered the landlord’s record keeping.
ForHousing Limited (202316878)
This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support from the landlord’s staff.
Gateshead Metropolitan Borough Council (202223999)
The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Havebury Homes (202307558)
The complaint is about: The landlord's handling of the resident's reports about damp and mould. The landlord's handling of the repair to the resident's shower. The landlord's response to the resident's reports about the conduct of a member of its staff. The landlord's complaint handling and the amount of compensation …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)