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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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28 Aug 2024 Maladministration Southern Housing (202213583) Case 202213583 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The … 28 Aug 2024 Partial Maladministration Southern Housing (202337318) Case 202337318 · Managing Relations The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about … 28 Aug 2024 Reasonable Redress Sovereign Network Homes (Former Network Homes) (202309571) Case 202309571 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould in the resident’s property. 28 Aug 2024 Partial Maladministration Stonewater Limited (202334622) Case 202334622 · Financial The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered … 28 Aug 2024 Partial Maladministration The Riverside Group Limited (202212964) Case 202212964 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 27 Aug 2024 No Maladministration Bristol City Council (202233143) Case 202233143 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by … 27 Aug 2024 Partial Maladministration Home Group Limited (202303198) Case 202303198 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The … 27 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318965) Case 202318965 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in … 27 Aug 2024 Maladministration London Borough of Hackney (202229549) Case 202229549 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated … 27 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202220405) Case 202220405 · Managing Relations The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint. 27 Aug 2024 Partial Maladministration Notting Hill Genesis (NHG) (202309201) Case 202309201 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about … 27 Aug 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202225541) Case 202225541 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and … 27 Aug 2024 Mediation One Vision Housing Limited (202320175) Case 202320175 · Old Property Condition migrated-2025 REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works … 27 Aug 2024 Reasonable Redress Onward Homes Limited (202305336) Case 202305336 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property. 27 Aug 2024 Outside Jurisdiction Peabody Trust (202307638) Case 202307638 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply … 27 Aug 2024 Partial Maladministration Peabody Trust (202405173) Case 202405173 · Managing Relations The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling. 27 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202226591) Case 202226591 · Managing Relations The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his … 27 Aug 2024 Reasonable Redress Sanctuary Housing Association (202342149) Case 202342149 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard … 27 Aug 2024 Maladministration The Guinness Partnership Limited (202233414) Case 202233414 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio … 27 Aug 2024 No Maladministration Torus62 Limited (202003450) Case 202003450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property. 27 Aug 2024 Outside Jurisdiction Town and Country Housing (202316220) Case 202316220 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property. 27 Aug 2024 Maladministration Vivid Housing Limited (202209946) Case 202209946 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 23 Aug 2024 Maladministration Bristol City Council (202305872) Case 202305872 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also … 23 Aug 2024 Maladministration Bromford Housing Group Limited (202342434) Case 202342434 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports. 23 Aug 2024 Partial Maladministration Camden Council (202226779) Case 202226779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The … 23 Aug 2024 Outside Jurisdiction Citizen Housing (202216026) Case 202216026 · Financial The complaint is about the landlords handling of the residents service charge account and the high level of service charge … 23 Aug 2024 No Maladministration Clarion Housing Association Limited (202213014) Case 202213014 · Old Complaints Handling categories The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects … 23 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307103) Case 202307103 · Financial The complaint is about the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection … 23 Aug 2024 Maladministration Dacorum Borough Council (202336291) Case 202336291 · Information and data management The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also … 23 Aug 2024 No Maladministration ForHousing Limited (202316878) Case 202316878 · Managing Relations This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Partial Maladministration Islington Council (202310041) Case 202310041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his … 23 Aug 2024 Reasonable Redress Islington Council (202341765) Case 202341765 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of issues with the heating and hot water system. 23 Aug 2024 Outside Jurisdiction Lambeth Council (202232225) Case 202232225 · Occupancy Rights The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of … 23 Aug 2024 Partial Maladministration LiveWest Homes Limited (202307061) Case 202307061 · Managing Relations The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony … 23 Aug 2024 Maladministration London Borough of Camden Council (202233880) Case 202233880 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The … 23 Aug 2024 Maladministration London Borough of Redbridge (202324823) Case 202324823 · Health and Safety (inc. building safety) REPORT COMPLAINT 202324823 London Borough of Redbridge 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202115193) Case 202115193 · ASB/Abuse/Nuisance REPORT COMPLAINT 202115193 London & Quadrant Housing Trust (L&Q) 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 23 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202303364) Case 202303364 · Managing Relations The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint. 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323031) Case 202323031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of damp and mould. The Ombudsman … 23 Aug 2024 Maladministration Longhurst Group Limited (202308524) Case 202308524 · Managing Relations REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202232303) Case 202232303 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water. The landlord’s handling … 23 Aug 2024 Partial Maladministration Peabody Trust (202331995) Case 202331995 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no … 23 Aug 2024 No Maladministration Raven Housing Trust Limited (202334801) Case 202334801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour … 23 Aug 2024 Maladministration Rugby Borough Council (202319694) Case 202319694 · Managing Relations REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 Maladministration Southern Housing (202230390) Case 202230390 · Old Property Condition migrated-2025 This investigation is about the landlord’s handling of repairs in the resident’s home. 23 Aug 2024 Maladministration South Kesteven District Council (202330587) Case 202330587 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The … 23 Aug 2024 No Maladministration South Tyneside Council (202301018) Case 202301018 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 23 Aug 2024 Maladministration Sovereign Network Homes (202308206) Case 202308206 · Health and Safety (inc. building safety) The landlord’s handling of reports of safety concerns with fire doors in the property.