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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

Most recent first
4 Jul 2023 No Maladministration Guinness Housing Association Limited (202216068) Case 202216068 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the installation of a shower. 4 Jul 2023 Maladministration Hackney Council (202113360) Case 202113360 · Managing Relations The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and … 4 Jul 2023 No Maladministration Incommunities Limited (202201911) Case 202201911 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for gas central heating to be installed at the property. 4 Jul 2023 Outside Jurisdiction Newlon Housing Trust (202126082) Case 202126082 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten … 4 Jul 2023 Maladministration North Warwickshire Borough Council (202123962) Case 202123962 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her … 4 Jul 2023 Reasonable Redress Platform Housing Group Limited (202215851) Case 202215851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor. 4 Jul 2023 Partial Maladministration Sanctuary Housing Association (202126016) Case 202126016 · Managing Relations The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also … 4 Jul 2023 No Maladministration Stonewater Limited (202206680) Case 202206680 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property. 3 Jul 2023 Partial Maladministration Cornwall Council (202216451) Case 202216451 · Managing Relations The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at … 3 Jul 2023 Maladministration Futures Housing Group Limited (202113588) Case 202113588 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and … 3 Jul 2023 Maladministration Hammersmith and Fulham Council (202120682) Case 202120682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property. 3 Jul 2023 Maladministration London Borough of Newham (202206717) Case 202206717 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a leak into the property. 3 Jul 2023 Maladministration Longhurst Group Limited (202125338) Case 202125338 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling. 3 Jul 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202208244) Case 202208244 · Managing Relations The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint. 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202010178) Case 202010178 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in … 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202207964) Case 202207964 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the … 30 Jun 2023 No Maladministration Acis Group Limited (202009656) Case 202009656 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent … 30 Jun 2023 Maladministration Arhag Housing Association Limited (202200702) Case 202200702 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202123583) Case 202123583 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202205710) Case 202205710 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202215034) Case 202215034 · Managing Relations REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Partial Maladministration Cornwall Council (202122560) Case 202122560 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concern that the age of his neighbours is a breach … 30 Jun 2023 Partial Maladministration Curo Places Limited (202118805) Case 202118805 · Estate Management The complaint is about: The accuracy of the landlord’s advertisement for the property. The landlord’s response to the resident’s request … 30 Jun 2023 Severe Maladministration Deptford Housing Co-operative Limited (202119624) Case 202119624 · Managing Relations The complaint is about: The landlord’s handling of repairs and upgrades at the resident’s property. This Service has also considered … 30 Jun 2023 Partial Maladministration Flagship Housing Group Limited (202207360) Case 202207360 · ASB/Abuse/Nuisance REPORT COMPLAINT 202207360 Flagship Housing Group Limited 6 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 No Maladministration Guinness Housing Association Limited (202217670) Case 202217670 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for underfloor insulation. 30 Jun 2023 Maladministration Hyde Housing Association Limited (202017270) Case 202017270 · Estate Management REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Maladministration Islington Council (202112423) Case 202112423 · Managing Relations The complaint is about the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well … 30 Jun 2023 Partial Maladministration Islington Council (202201578) Case 202201578 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s claim for a personal injury. Response to the resident’s request … 30 Jun 2023 Partial Maladministration Islington Council (202206179) Case 202206179 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of water ingress from the balcony and within the … 30 Jun 2023 Maladministration Karbon Homes Limited (202213806) Case 202213806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of harassment and anti-social behaviour. Reports of noise nuisance. … 30 Jun 2023 Maladministration Lambeth Council (202121350) Case 202121350 · Managing Relations The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint. 30 Jun 2023 Maladministration Leeds City Council (202102328) Case 202102328 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has … 30 Jun 2023 Maladministration Lewisham Council (202201598) Case 202201598 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation. 30 Jun 2023 Partial Maladministration London Borough of Barnet (202109585) Case 202109585 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and anti-social behaviour (ASB) against her … 30 Jun 2023 Partial Maladministration Longhurst Group Limited (202207920) Case 202207920 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint. 30 Jun 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202103870) Case 202103870 · Financial The resident’s complaint is about: The landlord’s handling of external maintenance and major works. The landlord’s response to the resident’s … 30 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202115696) Case 202115696 · Managing Relations The complaint is about the landlord’s handling of: toilet repairs including the standard of works and missed appointments. bathroom repairs … 30 Jun 2023 Reasonable Redress Newlon Housing Trust (202117358) Case 202117358 · Estate Management The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of … 30 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202011240) Case 202011240 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports about noise nuisance, anti-social and threatening behaviour from their … 30 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202201557) Case 202201557 · Managing Relations The complaint is about; The landlord’s handling of an emergency property transfer and the resident’s access to temporary accommodation due … 30 Jun 2023 Maladministration Orbit Group Limited (202120407) Case 202120407 · Estate Management REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Jun 2023 Reasonable Redress Origin Housing Limited (202116215) Case 202116215 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys … 30 Jun 2023 No Maladministration Origin Housing Limited (202119837) Case 202119837 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to … 30 Jun 2023 No Maladministration Origin Housing Limited (202123164) Case 202123164 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to … 30 Jun 2023 Severe Maladministration Peabody Trust (202116900) Case 202116900 · Managing Relations The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and … 30 Jun 2023 Maladministration Peabody Trust (202201042) Case 202201042 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s … 30 Jun 2023 Partial Maladministration Sandbourne Housing Association (202004362) Case 202004362 · Estate Management The complaint is about the landlord’s: Response to the Covid pandemic. Presence of staff onsite during the pandemic. Handling of … 30 Jun 2023 Maladministration Silva Homes Limited (202124594) Case 202124594 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of damp and mould; Complaint handling; Record keeping. 30 Jun 2023 Partial Maladministration Southern Housing Group Limited (202201579) Case 202201579 · ASB/Abuse/Nuisance REPORT COMPLAINT 2022015799 Southern Housing Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining …