Magenta Living (202215038)
The complaint is about the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the resident.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202127601)
The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.
Sanctuary Housing Association (202122141)
The complaint is about the landlord’s:
A2Dominion Housing Group Limited (202205463)
The complaint is about the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. Record keeping.
Cornwall Housing Limited (202204685)
The complaint is about the landlord’s: handling of repairs to the property’s boiler; complaints handling.
Guinness Housing Association Limited (202216068)
The complaint is about the landlord’s response to the resident’s request for the installation of a shower.
Hackney Council (202113360)
The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and related disrepair issues; handling of the resident’s allegations of racial discrimination.
Incommunities Limited (202201911)
The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.
Newlon Housing Trust (202126082)
The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould, sink and shower blockages, broken water booster pump and exposed wiring). Handling of boiler repairs to the resident’s property.
North Warwickshire Borough Council (202123962)
The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.
Platform Housing Group Limited (202215851)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.
Sanctuary Housing Association (202126016)
The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also considered the associated complaint handling and offer of compensation.
Stonewater Limited (202206680)
The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
Cornwall Council (202216451)
The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.
Futures Housing Group Limited (202113588)
The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202120682)
The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property.
London Borough of Newham (202206717)
The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.
Longhurst Group Limited (202125338)
The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling.
Nottingham City Homes Registered Provider Limited (202208244)
The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202010178)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in the property. The resident’s requests for new storage heaters. Window repairs. The associated complaint.
A2Dominion Housing Group Limited (202207964)
The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the associated complaint.
Acis Group Limited (202009656)
The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .
Arhag Housing Association Limited (202200702)
The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202123583)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Clarion Housing Association Limited (202205710)
The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the bin storage area.
Clarion Housing Association Limited (202215034)
REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Cornwall Council (202122560)
The complaint is about the landlord’s handling of: the resident’s concern that the age of his neighbours is a breach of their tenancy agreement; the resident’s associated complaint.
Curo Places Limited (202118805)
The complaint is about: The accuracy of the landlord’s advertisement for the property. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the associated complaint.
Deptford Housing Co-operative Limited (202119624)
The complaint is about: The landlord’s handling of repairs and upgrades at the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
Flagship Housing Group Limited (202207360)
REPORT COMPLAINT 202207360 Flagship Housing Group Limited 6 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Guinness Housing Association Limited (202217670)
The complaint is about the landlord’s response to the resident’s request for underfloor insulation.
Hyde Housing Association Limited (202017270)
REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Islington Council (202112423)
The complaint is about the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well as associated works. management and handling of the resident’s complaint.
Islington Council (202201578)
The complaint is about the landlord’s: Response to the resident’s claim for a personal injury. Response to the resident’s request to replace bathroom fixtures to match. Communications regarding cyclical bathroom improvements. Response to the resident’s request to remove a disused fireplace, skirting boards and floor beading which contained asbestos. Response …
Islington Council (202206179)
The complaint is about the landlord’s response to: the resident’s reports of water ingress from the balcony and within the property. the resident’s reports of antisocial behaviour (ASB), particularly noise transference. the resident’s complaint and request for compensation due to stress, inconvenience, and service failure. This investigation and report also …
Karbon Homes Limited (202213806)
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and anti-social behaviour. Reports of noise nuisance. The associated complaint.
Lambeth Council (202121350)
The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint.
Leeds City Council (202102328)
The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has also considered the landlord’s record keeping.
Lewisham Council (202201598)
The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation.
London Borough of Barnet (202109585)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and anti-social behaviour (ASB) against her neighbour and the neighbour’s counter allegations made against her. The resident’s request for permanent rehousing. Complaint handling.
Longhurst Group Limited (202207920)
The complaint is about the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202103870)
The resident’s complaint is about: The landlord’s handling of external maintenance and major works. The landlord’s response to the resident’s request for financial statements in relation to the works. The landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202115696)
The complaint is about the landlord’s handling of: toilet repairs including the standard of works and missed appointments. bathroom repairs including the standard of works and missed appointments. the resident’s reports concerning heating loss from the windows and door. the complaint and its level of communication.
Newlon Housing Trust (202117358)
The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building.
Notting Hill Genesis (NHG) (202011240)
The complaint is about: the landlord’s handling of the resident’s reports about noise nuisance, anti-social and threatening behaviour from their neighbour. this investigation has also considered the landlord’s record keeping in this complaint.
Notting Hill Genesis (NHG) (202201557)
The complaint is about; The landlord’s handling of an emergency property transfer and the resident’s access to temporary accommodation due to a serious incident of gang-related violence. The landlord’s complaint handling approaches and the level of redress offered to the resident.
Orbit Group Limited (202120407)
REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Origin Housing Limited (202116215)
The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys to the bin store and meter cupboards. The landlord’s handling of the resident’s concerns about foul smells and fly infestations and not being notified of the problem prior to moving …
Origin Housing Limited (202119837)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about fire safety. The landlord’s handling of the resident’s complaints regarding the smells and flies. The landlord’s response to the resident’s concerns about the standard of communal …
Origin Housing Limited (202123164)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about threats of violence from a neighbour. The reported lack of reasonable adjustments and support provided by the landlord. The landlord’s response to the resident’s request to …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)