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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202104706) Case 202104706 · Financial The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202108331) Case 202108331 · Financial The complaint is about: The landlord’s handling of the boiler repair following an annual gas service. The landlord’s response to … 31 Mar 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202118932) Case 202118932 · Old Property Condition migrated-2025 The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home. 31 Mar 2022 Outside Jurisdiction Southwark Council (201901217) Case 201901217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their … 31 Mar 2022 Mediation Tower Hamlets Homes (202114025) Case 202114025 · Estate Management The complaint is about the standard of the maintenance on the estate. 31 Mar 2022 Partial Maladministration Walsall Housing Group Limited (202008533) Case 202008533 · Managing Relations This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s … 31 Mar 2022 Reasonable Redress Westminster City Council (202115189) Case 202115189 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property … 30 Mar 2022 Mediation Adullam Homes Housing Association Limited (202007783) Case 202007783 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request … 30 Mar 2022 Outside Jurisdiction B3 Living Limited (202015263) Case 202015263 · Estate Management The complaint is about the communal cleaning. 30 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202102780) Case 202102780 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns … 30 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202011024) Case 202011024 · Financial The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider … 30 Mar 2022 Partial Maladministration Kingston upon Hull City Council (202105495) Case 202105495 · Health and Safety (inc. building safety) REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 30 Mar 2022 No Maladministration Ongo Homes Limited (202108801) Case 202108801 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to keep a dog in the property. 30 Mar 2022 Partial Maladministration Orbit Housing Association Limited (202116059) Case 202116059 · Managing Relations The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling. 30 Mar 2022 Maladministration Places for People Group Limited (202107651) Case 202107651 · Managing Relations The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint … 30 Mar 2022 Maladministration South Tyneside Council (202112662) Case 202112662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint. 30 Mar 2022 Outside Jurisdiction The Riverside Group Limited (202106360) Case 202106360 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charge increases. 29 Mar 2022 Reasonable Redress Barking and Dagenham Council (202115176) Case 202115176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an outward facing back door. 29 Mar 2022 Maladministration Birmingham City Council (202011666) Case 202011666 · Managing Relations The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation … 29 Mar 2022 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202106617) Case 202106617 · Financial The complaint is about the landlord’s: 29 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202014874) Case 202014874 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint … 29 Mar 2022 No Maladministration Great Places Housing Association (202117663) Case 202117663 · Old Property Condition migrated-2025 The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units … 29 Mar 2022 Partial Maladministration Haringey London Borough Council (202112349) Case 202112349 · Managing Relations The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s … 29 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202012164) Case 202012164 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and … 29 Mar 2022 Maladministration Leeds City Council (202101525) Case 202101525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property. 29 Mar 2022 Partial Maladministration Metropolitan Thames Valley Housing (202119888) Case 202119888 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Maladministration One Housing Group Limited (202014714) Case 202014714 · Financial The complaint is about the landlord’s: response to the resident’s request for information relating to the service charge accounts. communication … 29 Mar 2022 Maladministration Orbit Housing Association Limited (201909362) Case 201909362 · Managing Relations The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the … 29 Mar 2022 Maladministration Peabody Trust (202102181) Case 202102181 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the capping of the resident’s gas meter. 29 Mar 2022 Partial Maladministration Peabody Trust (202102946) Case 202102946 · Estate Management The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the … 29 Mar 2022 Maladministration Rochdale Boroughwide Housing Limited (202017037) Case 202017037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour. 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006100) Case 202006100 · Managing Relations The complaint is about the landlord’s: implementation of its unacceptable behaviour policy to restrict the resident’s contact; response to the … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202011687) Case 202011687 · Estate Management The complaint concerns the landlord’s: handling of repairs to resident’s bathroom, roof and front door. response to concerns he raised … 29 Mar 2022 Maladministration Southwark Council (202109861) Case 202109861 · Managing Relations This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal … 29 Mar 2022 Outside Jurisdiction Southwark Council (202111092) Case 202111092 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling … 29 Mar 2022 Maladministration Wealden District Council (202016254) Case 202016254 · Estate Management The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling. 29 Mar 2022 Outside Jurisdiction Wealden District Council (202108306) Case 202108306 · Financial The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between … 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202112683) Case 202112683 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property. 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202116441) Case 202116441 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. … 28 Mar 2022 Maladministration Hammersmith and Fulham Council (202114715) Case 202114715 · Managing Relations The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has … 28 Mar 2022 Maladministration Harrow Council (202007622) Case 202007622 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; … 28 Mar 2022 Partial Maladministration Hastoe Housing Association Limited (202015774) Case 202015774 · Information and data management The complaint is about: 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202017301) Case 202017301 · Financial The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202103887) Case 202103887 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 28 Mar 2022 No Maladministration North Tyneside Council (202000830) Case 202000830 · ASB/Abuse/Nuisance REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2022 Outside Jurisdiction Saxon Weald (202120043) Case 202120043 · Moving/Buying/Selling Home The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether … 28 Mar 2022 Maladministration Swindon Borough Council (202119090) Case 202119090 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the … 28 Mar 2022 No Maladministration Waltham Forest Council (202111705) Case 202111705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise reports. 28 Mar 2022 Reasonable Redress Westminster City Council (202009730) Case 202009730 · Old Property Condition migrated-2025 The complaint is about the condition of the property. 28 Mar 2022 Partial Maladministration Westminster City Council (202103767) Case 202103767 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate …