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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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2 Oct 2025 No Maladministration Southern Housing (202407153) Case 202407153 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. … 2 Oct 2025 Partial Maladministration Southern Housing (202415515) Case 202415515 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling … 2 Oct 2025 Maladministration South Tyneside Council (202314195) Case 202314195 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of … 2 Oct 2025 Partial Maladministration Stevenage Borough Council (202321733) Case 202321733 · Managing Relations The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint. 1 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202435969) Case 202435969 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have … 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Maladministration Anchor Hanover Group (202422120) Case 202422120 · Managing Relations The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling. 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 1 Oct 2025 No Maladministration Aster Group Limited (202430598) Case 202430598 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to … 1 Oct 2025 No Maladministration Birmingham City Council (202430972) Case 202430972 · Local Authority / ALMO or TMO The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord … 1 Oct 2025 Maladministration Leeds City Council (202332540) Case 202332540 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. … 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 1 Oct 2025 No Maladministration Magna Housing Limited (202501035) Case 202501035 · ASB/Abuse/Nuisance The complaint is about how the landlord responded to the resident’s reports of anti-social behaviour (ASB). 1 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202325331) Case 202325331 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: A leak from the roof … 1 Oct 2025 Partial Maladministration Moat Homes Limited (202330131) Case 202330131 · Estate Management The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling. 1 Oct 2025 Maladministration Raven Housing Trust Limited (202332085) Case 202332085 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs … 1 Oct 2025 Partial Maladministration Southern Housing (202427647) Case 202427647 · ASB/Abuse/Nuisance REPORT COMPLAINT 202427647 Southern Housing 1 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Oct 2025 Reasonable Redress Stonewater Limited (202340286) Case 202340286 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the … 1 Oct 2025 Maladministration Stonewater Limited (202502138) Case 202502138 · Responsive repairs/activity The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move. 1 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202500927) Case 202500927 · Managing Relations The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at … 1 Oct 2025 Maladministration Torus62 Limited (202449305) Case 202449305 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property. 30 Sep 2025 Maladministration 54 North Homes Limited (202502900) Case 202502900 · Managing Relations The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report … 30 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202348335) Case 202348335 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 30 Sep 2025 Maladministration Abri Group Limited (202449534) Case 202449534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. … 30 Sep 2025 Mediation Amplius Living (202500808) Case 202500808 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 30 Sep 2025 Maladministration Anchor Hanover Group (202420861) Case 202420861 · Estate Management The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden. 30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Maladministration bpha Limited (202409252) Case 202409252 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring. 30 Sep 2025 Partial Maladministration Bromford Flagship Limited (202328690) Case 202328690 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the … 30 Sep 2025 Mediation Charnwood Borough Council (202501861) Case 202501861 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property. 30 Sep 2025 No Maladministration Clarion Housing Association Limited (202347689) Case 202347689 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202402062) Case 202402062 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of … 30 Sep 2025 Maladministration Clarion Housing Association Limited (202403493) Case 202403493 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a brick storage shed. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202418132) Case 202418132 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202443190) Case 202443190 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like … 30 Sep 2025 Partial Maladministration Dacorum Borough Council (202420784) Case 202420784 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property … 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. … 30 Sep 2025 Maladministration Estuary Housing Association Limited (202340870) Case 202340870 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front … 30 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202337924) Case 202337924 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have … 30 Sep 2025 Maladministration GreenSquareAccord Limited (202502565) Case 202502565 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. 30 Sep 2025 Maladministration Haringey London Borough Council (202500917) Case 202500917 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: 30 Sep 2025 Partial Maladministration Housing 21 (202412204) Case 202412204 · Financial The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also … 30 Sep 2025 Partial Maladministration Housing Solutions (202344100) Case 202344100 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint. 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202333699) Case 202333699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202404865) Case 202404865 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB. 30 Sep 2025 No Maladministration Hyde Housing Association Limited (202426785) Case 202426785 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property. 30 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202445388) Case 202445388 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. 30 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202325475) Case 202325475 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint. 30 Sep 2025 Maladministration Karbon Homes Limited (202330910) Case 202330910 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.