Richmond Housing Partnership Limited (202329501)
This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Rochdale Boroughwide Housing Limited (202308691)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
Sanctuary Housing Association (202310266)
The complaint is about the landlord's handling of: A boiler replacement. Issues with the resident’s electricity supply. A leak through the resident’s living room ceiling. The resident’s associated complaint.
Soho Housing Association Limited (202214269)
The complaint is about: The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record-keeping.
Somerset Council (202305160)
The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling of a rat infestation within the resident’s property. Handling of outstanding repairs including damp in the hallway, damp and mould in the bedrooms and a defective lintel above the dining …
Southern Housing (202222453)
The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report has also considered the landlord’s: Record keeping. Complaints handling.
Southern Housing (202305489)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports of repairs to the intercom and main entrance door. The resident’s complaint.
Southern Housing (202347452)
The complaint is about the landlord’s handling of the resident’s: Request for adaptations. Reports of required repairs. The Ombudsman has also considered the landlord’s: Handling of the management home move. Complaint handling. Record keeping.
Southern Housing (202400649)
The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs.
Sovereign Network Homes (202225299)
The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. windows throughout the property. the bathroom flooring. the living room floorboards. the front door. damp and mould in the bedrooms and bathroom. The Ombudsman has also assessed the landlord’s: complaint …
Sovereign Network Homes (Former Network Homes) (202336875)
The complaint is about the landlord’s response to the resident’s request for a management transfer.
Stockport Homes Limited (202113135)
The resident’s complaint is about the landlord’s response to her request that it install drainage to remedy build-ups of standing water in her garden after periods of rain.
Thanet District Council (202226191)
The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a reasonable adjustment.
The Guinness Partnership Limited (202315404)
The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202337778)
The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing machine; Reports of damage caused by a leak from a neighbouring property; Request for new key fobs; Concerns about grounds maintenance and communal cleaning; This report has also assessed the …
West Kent Housing Association (202307022)
The complaint is about the landlord’s handling of: A staff member’s conduct during a telephone call with the resident. The associated complaint.
A2Dominion Housing Group Limited (202215451)
The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
bpha Limited (202215672)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Camden Council (202219932)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and damage to the bedroom carpet. Reports of subsidence affecting the kitchen floor. Reports of a rodent infestation. Request to be moved to another property. Reports of antisocial behaviour (ASB). This …
Clarion Housing Association Limited (202224938)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the structure of the building and the lack of a cyclical programme of works.
First Choice Homes Oldham Limited (202321742)
This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint.
Futures Housing Group Limited (202310685)
The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the property and instruct the works to commence. The landlord’s response to the resident’s concerns about subsidence.
Hexagon Housing Association Limited (202303590)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for rehousing. Associated formal complaint.
Home Group Limited (202312599)
The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents at the property, removal of ivy, pointing, doorstep repairs and fly-tipping. removal of concrete planters. damage to cables. graffiti, gate and letter box repairs. complaint handling.
Hyde Housing Association Limited (202302504)
The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202323146)
The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also assessed the landlord’s record keeping.
London Borough of Croydon (202325855)
The complaint is about the landlord’s: breach of a disrepair settlement agreement. handling of temporary accommodation for the resident. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London Borough of Waltham Forest (202321929)
The complaint is about: The landlord’s management of the resident’s ASB reports. The landlord’s handling of a report that one of its employees assaulted the resident. The landlord’s management of the resident’s complaint.
Mansfield District Council (202322775)
The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of the resident’s associated complaint. Knowledge and information management relating to this case.
Metropolitan Thames Valley Housing (MTV) (202309979)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the kitchen. The storage of the resident’s white goods The resident’s reports of damp and mould in the living room. The resident’s complaint. The resident’s vulnerabilities.
Midland Heart Limited (202327859)
The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint.
North Yorkshire Council (202302252)
The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom.
One Housing Group Limited (202234703)
The complaint is about the landlord’s handling of reports of no heating and hot water in the property.
One Manchester Limited (202310519)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
Paragon Asra Housing Limited (202346667)
The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start of the tenancy. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202214402)
The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint.
Peabody Trust (202339084)
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Portsmouth City Council (202309777)
The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his neighbour including the use of a tumble dryer in the communal area.
Richmond Housing Partnership Limited (202305819)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in the property. The resident’s complaints.
Rooftop Housing Association Limited (202325127)
The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked wall and a leak from the chimney stack. Insulation for the attic. Replacement baths. Asbestos. A decant (a temporary move). The associated complaint.
Sanctuary Housing Association (202306588)
The complaint is about the landlord’s handling of: Plastering repairs. Reports of damp. Reports about the boiler, radiator and shower repairs. The associated formal complaints.
Southern Housing (202340257)
The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman has also investigated the landlord’s: Handling of the complaint and the level of compensation offered. Record keeping.
South Tyneside Council (202234416)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior of her home, including reports of water ingress and mould growth. The Service has also considered the landlord’s record keeping and complaint handling.
Sovereign Network Homes (Former Network Homes) (202319943)
REPORT COMPLAINT 202319943 Sovereign Network Homes 29 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The Guinness Partnership Limited (202303770)
The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s handling of the resident’s reports of a leak from the property above. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202313653)
The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.
The Riverside Group Limited (202310549)
The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.
Wandle Housing Association Limited (202346420)
This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Westminster City Council (202340118)
The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint.
Yorkshire Housing Limited (202311594)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)