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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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29 Aug 2024 Maladministration A2Dominion Housing Group Limited (202215451) Case 202215451 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The … 29 Aug 2024 Maladministration bpha Limited (202215672) Case 202215672 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 29 Aug 2024 Maladministration Clarion Housing Association Limited (202224938) Case 202224938 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The … 29 Aug 2024 Maladministration First Choice Homes Oldham Limited (202321742) Case 202321742 · Managing Relations This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint. 29 Aug 2024 Partial Maladministration Futures Housing Group Limited (202310685) Case 202310685 · Health and Safety (inc. building safety) The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the … 29 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202303590) Case 202303590 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for rehousing. Associated formal … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents … 29 Aug 2024 Maladministration Hyde Housing Association Limited (202302504) Case 202302504 · Financial The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s … 29 Aug 2024 Maladministration Lambeth Council (202323146) Case 202323146 · Estate Management The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also … 29 Aug 2024 Partial Maladministration London Borough of Croydon (202325855) Case 202325855 · Managing Relations The complaint is about the landlord’s: breach of a disrepair settlement agreement. handling of temporary accommodation for the resident. The … 29 Aug 2024 Partial Maladministration London Borough of Waltham Forest (202321929) Case 202321929 · Managing Relations The complaint is about: The landlord’s management of the resident’s ASB reports. The landlord’s handling of a report that one … 29 Aug 2024 Maladministration Mansfield District Council (202322775) Case 202322775 · Information and data management The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the … 29 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202309979) Case 202309979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the kitchen. The storage … 29 Aug 2024 Maladministration Midland Heart Limited (202327859) Case 202327859 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint. 29 Aug 2024 No Maladministration North Yorkshire Council (202302252) Case 202302252 · Old Property Condition categories The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents … 29 Aug 2024 Maladministration One Housing Group Limited (202234703) Case 202234703 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water in the property. 29 Aug 2024 Partial Maladministration One Manchester Limited (202310519) Case 202310519 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 29 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202346667) Case 202346667 · Information and data management The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start … 29 Aug 2024 Maladministration Peabody Trust (202214402) Case 202214402 · Financial The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint. 29 Aug 2024 Maladministration Peabody Trust (202339084) Case 202339084 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the … 29 Aug 2024 Partial Maladministration Portsmouth City Council (202309777) Case 202309777 · Old Tenants Behaviour categories The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his … 29 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202305819) Case 202305819 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in … 29 Aug 2024 Maladministration Rooftop Housing Association Limited (202325127) Case 202325127 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked … 29 Aug 2024 Partial Maladministration Sanctuary Housing Association (202306588) Case 202306588 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Plastering repairs. Reports of damp. Reports about the boiler, radiator and shower … 29 Aug 2024 Maladministration Southern Housing (202340257) Case 202340257 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman … 29 Aug 2024 Maladministration South Tyneside Council (202234416) Case 202234416 · Information and data management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior … 29 Aug 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202319943) Case 202319943 · Old Complaints Handling categories REPORT COMPLAINT 202319943 Sovereign Network Homes 29 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202303770) Case 202303770 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202313653) Case 202313653 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and … 29 Aug 2024 Maladministration The Riverside Group Limited (202310549) Case 202310549 · Estate Management The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. … 29 Aug 2024 Maladministration Wandle Housing Association Limited (202346420) Case 202346420 · Old Complaints Handling categories This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered … 29 Aug 2024 Partial Maladministration Westminster City Council (202340118) Case 202340118 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint. 29 Aug 2024 Maladministration Yorkshire Housing Limited (202311594) Case 202311594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint. 28 Aug 2024 No Maladministration Citizen Housing (202300932) Case 202300932 · Financial The complaint is about the landlord’s handling of the resident’s rent account, including arrears. 28 Aug 2024 No Maladministration Citizen Housing (202313888) Case 202313888 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement internal doors. 28 Aug 2024 Partial Maladministration Home Group Limited (202310296) Case 202310296 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 28 Aug 2024 Reasonable Redress Islington Council (202346506) Case 202346506 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property. 28 Aug 2024 Partial Maladministration Leicester City Council (202214224) Case 202214224 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. … 28 Aug 2024 Outside Jurisdiction LiveWest Homes Limited (202322562) Case 202322562 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Aug 2024 Maladministration London Borough of Ealing (202225737) Case 202225737 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated … 28 Aug 2024 Partial Maladministration London Borough of Hammersmith and Fulham (202303975) Case 202303975 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of … 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202335641) Case 202335641 · Old Property Condition categories The complaint is about the landlord’s handling of reported leaks in the property. 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347485) Case 202347485 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her … 28 Aug 2024 Maladministration Peabody Trust (202335463) Case 202335463 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. … 28 Aug 2024 Partial Maladministration Sanctuary Housing Association (202220062) Case 202220062 · Managing Relations The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling. 28 Aug 2024 Reasonable Redress Sanctuary Housing Association (202325736) Case 202325736 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 28 Aug 2024 Partial Maladministration Southend-on-Sea City Council (202310117) Case 202310117 · Information and data management The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested …