Leeds City Council (202119882)
The complaint is about the landlord’s response to the resident’s reports about the windows at the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (202115012)
The complaint is about the landlord’s response to:
Slough Borough Council (202104296)
The complaint is about the landlord’s administration of the resident’s rent account.
Birmingham City Council (202117808)
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Magenta Living (202113308)
The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence.
Metropolitan Thames Valley Housing (202106427)
REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Saxon Weald (202111536)
The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information provided when purchasing the property. The landlord’s refusal to buy …
Torus62 Limited (202119536)
The complaint is about a request for compensation following a leak.
Lambeth Council (202101806)
The complaint concerns the resident’s application to succeed their late father’s tenancy.
MHS Homes Ltd (202002691)
The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the delay in carrying out repairs to her bathroom. the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202104119)
The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The associated formal complaint into this matter.
Anchor Hanover Group (202122869)
The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.
Birmingham City Council (202103060)
REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (201915800)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Hounslow Council (202120798)
The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.
Hyde Housing Association Limited (202011955)
The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.
London & Quadrant Housing Trust (202105440)
The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating in the property. The associated formal complaint into the matter.
Network Homes Limited (202114444)
The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.
A2Dominion Housing Group Limited (202009687)
The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.
Birmingham City Council (202011461)
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
Birmingham City Council (202110459)
The complaint concerns rewiring works completed in January 2020.
Brent Council (202010755)
The complaint is about the landlord’s response to the resident’s request for a communal sink.
Brent Council (202105638)
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
Bristol City Council (202110758)
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
Camden Council (201904469)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Camden Council (202118084)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
Cannock Chase District Council (202109327)
The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the landlord’s response to her request for compensation for injuries she reported sustaining while attempting to clean the dark patch. The Ombudsman has also considered the …
Ealing Council (202005837)
The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.
East Riding of Yorkshire Council (202013275)
The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection and calculation periods; and that it had relied on a clause that was not included in his tenancy agreement when making changes to the rent periods. That it had failed …
Gentoo Group Limited (202112841)
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
Hackney Council (202104301)
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.
Hyde Housing Association Limited (202016195)
This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.
Hyde Housing Association Limited (202101036)
The complaint is about:
Islington Council (202100013)
The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to his property. The related complaint handling.
Kirklees Council (202004093)
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).
LiveWest Homes Limited (202100646)
The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.
London & Quadrant Housing Trust (201910665)
The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating and hot water for a period. The level of compensation offered by the landlord. This Service has also considered the landlord’s complaint handling in this case.
London & Quadrant Housing Trust (202004850)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs to various areas of his property. the associated complaint.
London & Quadrant Housing Trust (202015780)
REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Metropolitan Thames Valley Housing (202015885)
The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy.
Metropolitan Thames Valley Housing (202017229)
The complaint is about the landlord’s handling of communal heating repairs.
Midland Heart Limited (202003795)
The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision of a reference. The landlord’s response to reports regarding staff conduct. The landlord’s response to concerns raised about repairs and maintenance. The landlord’s complaint handling.
North Northamptonshire Council (202013832)
The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.
Nottingham City Council (202101446)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the cost of erecting a fence.
Notting Hill Genesis (201915134)
The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.
Notting Hill Genesis (202001714)
The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.
Notting Hill Genesis (202014057)
This complaint is about the landlord’s rent arrears recovery action.
Progress Housing Association Limited (202105214)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202016229)
The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had been described within her tenancy file. complaint handling. decision not to remove entries from the resident’s tenancy file.
Royal Borough of Kensington and Chelsea (202102981)
The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for purpose and are causing an excessive whistling noise.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)