Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2022 ×

Showing 1,960 of 16,595 decisions

Decisions

Most recent first
6 Apr 2022 No Maladministration Leeds City Council (202119882) Case 202119882 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the windows at the property. 6 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202115012) Case 202115012 · Managing Relations The complaint is about the landlord’s response to: 6 Apr 2022 No Maladministration Slough Borough Council (202104296) Case 202104296 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 5 Apr 2022 Outside Jurisdiction Birmingham City Council (202117808) Case 202117808 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents request that it gift them their existing property. 5 Apr 2022 Maladministration Magenta Living (202113308) Case 202113308 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence. 5 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202106427) Case 202106427 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Apr 2022 Outside Jurisdiction Saxon Weald (202111536) Case 202111536 · Moving/Buying/Selling Home The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following … 5 Apr 2022 Reasonable Redress Torus62 Limited (202119536) Case 202119536 · Old Property Condition migrated-2025 The complaint is about a request for compensation following a leak. 4 Apr 2022 Outside Jurisdiction Lambeth Council (202101806) Case 202101806 · Occupancy Rights The complaint concerns the resident’s application to succeed their late father’s tenancy. 4 Apr 2022 Maladministration MHS Homes Ltd (202002691) Case 202002691 · Managing Relations The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the … 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 1 Apr 2022 Outside Jurisdiction Anchor Hanover Group (202122869) Case 202122869 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak. 1 Apr 2022 Maladministration Birmingham City Council (202103060) Case 202103060 · Managing Relations REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (201915800) Case 201915800 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 1 Apr 2022 No Maladministration Hounslow Council (202120798) Case 202120798 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with … 1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 1 Apr 2022 Reasonable Redress Network Homes Limited (202114444) Case 202114444 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the … 31 Mar 2022 Maladministration A2Dominion Housing Group Limited (202009687) Case 202009687 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the … 31 Mar 2022 Maladministration Birmingham City Council (202011461) Case 202011461 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s … 31 Mar 2022 Outside Jurisdiction Birmingham City Council (202110459) Case 202110459 · Old Property Condition migrated-2025 The complaint concerns rewiring works completed in January 2020. 31 Mar 2022 Reasonable Redress Brent Council (202010755) Case 202010755 · Estate Management The complaint is about the landlord’s response to the resident’s request for a communal sink. 31 Mar 2022 Maladministration Brent Council (202105638) Case 202105638 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring … 31 Mar 2022 Maladministration Bristol City Council (202110758) Case 202110758 · Managing Relations The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at … 31 Mar 2022 Outside Jurisdiction Camden Council (201904469) Case 201904469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance. 31 Mar 2022 Outside Jurisdiction Camden Council (202118084) Case 202118084 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes. 31 Mar 2022 Partial Maladministration Cannock Chase District Council (202109327) Case 202109327 · Financial The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident … 31 Mar 2022 Maladministration Ealing Council (202005837) Case 202005837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. … 31 Mar 2022 Partial Maladministration East Riding of Yorkshire Council (202013275) Case 202013275 · Financial The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection … 31 Mar 2022 No Maladministration Gentoo Group Limited (202112841) Case 202112841 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in … 31 Mar 2022 Maladministration Hackney Council (202104301) Case 202104301 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property. 31 Mar 2022 Maladministration Hyde Housing Association Limited (202016195) Case 202016195 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling. 31 Mar 2022 Mediation Hyde Housing Association Limited (202101036) Case 202101036 · Old Health and Safety categories The complaint is about: 31 Mar 2022 Partial Maladministration Islington Council (202100013) Case 202100013 · Estate Management The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to … 31 Mar 2022 No Maladministration Kirklees Council (202004093) Case 202004093 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB). 31 Mar 2022 Maladministration LiveWest Homes Limited (202100646) Case 202100646 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (201910665) Case 201910665 · Managing Relations The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202004850) Case 202004850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202015780) Case 202015780 · Financial REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 31 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202015885) Case 202015885 · Occupancy Rights The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy. 31 Mar 2022 No Maladministration Metropolitan Thames Valley Housing (202017229) Case 202017229 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of communal heating repairs. 31 Mar 2022 Partial Maladministration Midland Heart Limited (202003795) Case 202003795 · Estate Management The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision of a reference. The … 31 Mar 2022 No Maladministration North Northamptonshire Council (202013832) Case 202013832 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property. 31 Mar 2022 No Maladministration Nottingham City Council (202101446) Case 202101446 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 31 Mar 2022 Reasonable Redress Notting Hill Genesis (201915134) Case 201915134 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property. 31 Mar 2022 Maladministration Notting Hill Genesis (202001714) Case 202001714 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s … 31 Mar 2022 Maladministration Notting Hill Genesis (202014057) Case 202014057 · Financial This complaint is about the landlord’s rent arrears recovery action. 31 Mar 2022 Partial Maladministration Progress Housing Association Limited (202105214) Case 202105214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the … 31 Mar 2022 Maladministration Richmond Housing Partnership Limited (202016229) Case 202016229 · Information and data management The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had … 31 Mar 2022 No Maladministration Royal Borough of Kensington and Chelsea (202102981) Case 202102981 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for …