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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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29 Apr 2021 No Maladministration The Riverside Group Limited (201911171) Case 201911171 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to … 29 Apr 2021 Outside Jurisdiction Wolverhampton City Council (202009782) Case 202009782 · Local Authority / ALMO or TMO The complaint is about the quality of home repairs and renovations, staff conduct, and the outcome of the resident’s insurance … 28 Apr 2021 No Maladministration Hexagon Housing Association Limited (201912731) Case 201912731 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised … 28 Apr 2021 Maladministration Islington Council (202006439) Case 202006439 The complaint is about the landlord’s: 28 Apr 2021 No Maladministration Jigsaw Homes North (202001174) Case 202001174 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her kitchen; the resident’s reports … 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 28 Apr 2021 No Maladministration Southwark Council (202010571) Case 202010571 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to … 28 Apr 2021 Partial Maladministration Waterloo Housing Group Limited (201912756) Case 201912756 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange … 27 Apr 2021 No Maladministration Brent Council (202003531) Case 202003531 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property. 27 Apr 2021 No Maladministration Gloucester City Homes Limited (202007410) Case 202007410 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and … 27 Apr 2021 Maladministration Lambeth Council (202011897) Case 202011897 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal … 27 Apr 2021 No Maladministration Leicester City Council (202010875) Case 202010875 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. … 27 Apr 2021 Partial Maladministration Moat Housing Group Limited (201816242) Case 201816242 · ASB/Abuse/Nuisance The complaint is about the landlord’s: 27 Apr 2021 Outside Jurisdiction Wandsworth Council (202001286) Case 202001286 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s concerns about consultation over planned maintenance and rent increases for garages. 26 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202005632) Case 202005632 The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. … 26 Apr 2021 No Maladministration Gentoo Group Limited (202008584) Case 202008584 · Information and data management The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. … 26 Apr 2021 No Maladministration Islington Council (202009822) Case 202009822 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the … 26 Apr 2021 Reasonable Redress Peabody Trust (202008926) Case 202008926 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her … 26 Apr 2021 Partial Maladministration Platform Housing Group Limited (202012060) Case 202012060 · Estate Management The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking … 23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 23 Apr 2021 Outside Jurisdiction Brighton and Hove City Council (202004322) Case 202004322 · Old Property Condition migrated-2025 The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process. 23 Apr 2021 No Maladministration Network Homes Limited (201816050) Case 201816050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding. 23 Apr 2021 Reasonable Redress Newlon Housing Trust (202009747) Case 202009747 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property. 22 Apr 2021 No Maladministration Birmingham City Council (202004581) Case 202004581 The complaint is about the landlord’s response to the resident’s reports of mould at her property. 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 22 Apr 2021 No Maladministration Livv Housing Group (202001516) Case 202001516 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a … 22 Apr 2021 Partial Maladministration Notting Hill Genesis (201813837) Case 201813837 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to safety concerns about a boiler. The landlord’s response to a report of … 22 Apr 2021 Partial Maladministration Octavia Housing (202006862) Case 202006862 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and damp at … 22 Apr 2021 No Maladministration Optivo (202009859) Case 202009859 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) from his neighbour (‘Mr. A’). 22 Apr 2021 No Maladministration Peabody Trust (202010415) Case 202010415 · Estate Management The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of … 22 Apr 2021 Mediation Sovereign Housing Association Limited (202012693) Case 202012693 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double … 22 Apr 2021 Outside Jurisdiction Wakefield And District Housing Limited (202007963) Case 202007963 · Financial The complaint is about the landlord’s calculation of rent under the social rent reduction. 21 Apr 2021 Maladministration MHS Homes Ltd (202011237) Case 202011237 · Voluntary The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property. 21 Apr 2021 No Maladministration Newlon Housing Trust (202002118) Case 202002118 · Estate Management The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour … 21 Apr 2021 Reasonable Redress Notting Hill Genesis (202008834) Case 202008834 · Financial The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, … 21 Apr 2021 Partial Maladministration South Kesteven District Councill (202006324) Case 202006324 The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is … 21 Apr 2021 Reasonable Redress Sovereign Housing Association Limited (202003404) Case 202003404 The complaints are about: 21 Apr 2021 No Maladministration Waltham Forest Council (202008889) Case 202008889 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour. 20 Apr 2021 No Maladministration Barnet Council (202011365) Case 202011365 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in … 20 Apr 2021 Maladministration BCP Council (201915205) Case 201915205 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 20 Apr 2021 No Maladministration Brighton Housing Trust (202000807) Case 202000807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the water installation at the property. 20 Apr 2021 Reasonable Redress Bromsgrove District Housing Trust Limited (202010431) Case 202010431 · Financial The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation … 20 Apr 2021 No Maladministration LiveWest Homes Limited (202002475) Case 202002475 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to purchase her property: 20 Apr 2021 Partial Maladministration Notting Hill Genesis (202001199) Case 202001199 · Financial The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s provision of service charge information. The … 20 Apr 2021 Partial Maladministration Octavia Housing (202005125) Case 202005125 · Managing Relations The resident complains about; a delayed repair to a window and the landlord’s subsequent offer of compensation; the landlord’s response … 19 Apr 2021 Maladministration Hammersmith and Fulham Council (202004933) Case 202004933 REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Apr 2021 No Maladministration Notting Hill Genesis (202009202) Case 202009202 · Estate Management The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence. 19 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014479) Case 202014479 · Financial The complaint is about the increase of service charges. 19 Apr 2021 No Maladministration Paradigm Housing Group Limited (202001369) Case 202001369 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property. 19 Apr 2021 Maladministration Southern Housing Group Limited (202010510) Case 202010510 · Information and data management The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. …