The Riverside Group Limited (201911171)
The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to the kitchen, at his own expense, due to the poor quality of workmanship of the landlord.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wolverhampton City Council (202009782)
The complaint is about the quality of home repairs and renovations, staff conduct, and the outcome of the resident’s insurance claim.
Hexagon Housing Association Limited (201912731)
The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised by the resident that were not addressed as a formal complaint through the landlord’s complaints procedure.
Islington Council (202006439)
The complaint is about the landlord’s:
Jigsaw Homes North (202001174)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her kitchen; the resident’s reports of asbestos in the block; the resident’s reports of faulty radiators; the resident’s reports of anti-social behaviour (ASB); the resident’s staff conduct complaint.
London Borough of Hackney (202007684)
The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property.
Southwark Council (202010571)
The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to provide the resident with detailed information concerning the source of the leak and what repairs it undertook to resolve the issue. The landlord’s decision to only consider events 12 months …
Waterloo Housing Group Limited (201912756)
The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange to go ahead due to the condition of the property. Response to the resident’s repair requests. Complaint handling. The Ombudsman’s has also considered the landlord’s record keeping as part of …
Brent Council (202003531)
The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property.
Gloucester City Homes Limited (202007410)
The complaint is about the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and hot water system. level of cleaning and maintenance in the communal areas. administration of service charges and requests for information relating to costs.
Lambeth Council (202011897)
The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal water damage to the communal stairwell and the bedroom in the property.
Leicester City Council (202010875)
The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. Standard of the property after multiple leaks.
Moat Housing Group Limited (201816242)
The complaint is about the landlord’s:
Wandsworth Council (202001286)
The complaint concerns the landlord’s response to the resident’s concerns about consultation over planned maintenance and rent increases for garages.
Clarion Housing Association Limited (202005632)
The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s requests for information regarding his service charges. The landlord’s complaint handling.
Gentoo Group Limited (202008584)
The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. The resident’s concerns that the landlord has labelled him as ‘dangerous’. The resident’s concerns related to the landlord’s use of his data and an alleged data protection breach.
Islington Council (202009822)
The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the associated complaint.
Peabody Trust (202008926)
The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls and possessions and;
Platform Housing Group Limited (202012060)
The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking area. The suitability of his kitchen and his request for reimbursement for the cost of tools purchased to fit his washing machine. The property not having a fridge-freezer. The property …
A2Dominion Housing Group Limited (201905765)
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
Brighton and Hove City Council (202004322)
The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process.
Network Homes Limited (201816050)
The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding.
Newlon Housing Trust (202009747)
The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property.
Birmingham City Council (202004581)
The complaint is about the landlord’s response to the resident’s reports of mould at her property.
Hexagon Housing Association Limited (202004092)
The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:
Livv Housing Group (202001516)
The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a communal door; and The landlord’s decision not to advise the resident about a change to its lettings policy.
Notting Hill Genesis (201813837)
The complaint is about: The landlord’s response to safety concerns about a boiler. The landlord’s response to a report of a carbon monoxide leak. Complaint handling.
Octavia Housing (202006862)
The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and damp at the property. request for compensation for damage to her personal items caused by the mould and damp. formal complaint regarding these matters.
Optivo (202009859)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) from his neighbour (‘Mr. A’).
Peabody Trust (202010415)
The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the complaint.
Sovereign Housing Association Limited (202012693)
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
Wakefield And District Housing Limited (202007963)
The complaint is about the landlord’s calculation of rent under the social rent reduction.
MHS Homes Ltd (202011237)
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property.
Newlon Housing Trust (202002118)
The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.
Notting Hill Genesis (202008834)
The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:
South Kesteven District Councill (202006324)
The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is also about the landlord’s complaint handling.
Sovereign Housing Association Limited (202003404)
The complaints are about:
Waltham Forest Council (202008889)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Barnet Council (202011365)
The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in the property.
BCP Council (201915205)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Brighton Housing Trust (202000807)
The complaint is about the landlord’s response to the resident’s reports about the water installation at the property.
Bromsgrove District Housing Trust Limited (202010431)
The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second flooding incident in October 2020.
LiveWest Homes Limited (202002475)
The complaint is about the landlord’s response to the resident’s request to purchase her property:
Notting Hill Genesis (202001199)
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s provision of service charge information. The landlord’s handling of the complaint.
Octavia Housing (202005125)
The resident complains about; a delayed repair to a window and the landlord’s subsequent offer of compensation; the landlord’s response to her concerns about bullying by a contractor, and; complaint handling.
Hammersmith and Fulham Council (202004933)
REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (202009202)
The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence.
One Housing Group Limited (202014479)
The complaint is about the increase of service charges.
Paradigm Housing Group Limited (202001369)
The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property.
Southern Housing Group Limited (202010510)
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)