One Vision Housing Limited (202218097)
The complaint is about the landlord’s response to a request to relocate light switches.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Plus Dane Housing Limited (202204372)
The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Stonewater Limited (202216644)
The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.
Westminster City Council (202223455)
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.
Yorkshire Housing Limited (202207417)
This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.
A2Dominion Housing Group Limited (202121214)
The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.
Abri Group Limited (202117971)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
Clarion Housing Association Limited (202203264)
The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling.
Cossington Housing Co-operative Limited (202215613)
The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.
Harlow District Council (202212720)
The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement.
Havering Council (202214124)
The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.
Home Group Limited (202208159)
The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This Service has also considered the landlord’s complaint handling and record keeping.
Home Group Limited (202216903)
This complaint is about the landlord’s handling of repair works to the resident’s garden.
Islington Council (202216141)
REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Leicester City Council (202208302)
This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint.
London Borough of Croydon (202122556)
This complaint is about: The landlord’s Noise Pollution Team’s response to the resident’s reports of noise nuisance. The landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202205951)
This complaint is about the landlord’s handling of:
Peabody Trust (202113483)
The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.
The Guinness Partnership Limited (202203564)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling.
Clarion Housing Association Limited (202207384)
REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Hyde Housing Association Limited (202200018)
This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint.
Inquilab Housing Association Limited (202117243)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in making contact with it; request to move property and the associated record keeping; associated complaint.
Lambeth Council (202127873)
The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling.
London Borough of Hounslow (202110086)
REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London & Quadrant Housing Trust (L&Q) (202205274)
REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Thames Valley Housing (MTV) (202120807)
The resident complains about the landlord’s response to her request for an assistance dog; The landlord’s handling of the associated complaint; The landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202216921)
REPORT COMPLAINT 202216921 Metropolitan Thames Valley Housing 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Royal Borough of Kensington and Chelsea (202205794)
The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. Landlord’s response to boiler breakdowns.
Royal Borough of Kensington and Chelsea (202218966)
The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated complaint
South Liverpool Homes Limited (202207567)
The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.
Thurrock Council (202204868)
The complaint is about the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden.
Town and Country Housing (202211497)
The complaint is about the landlord’s handling of a repair to the resident’s solar heating system.
Camden Council (202017192)
The complaint is about the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint.
Clarion Housing Association Limited (202200988)
The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.
Guinness Housing Association Limited (202124293)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s handling of the resident’s report of a defect in her bathroom. The landlord’s handling of the resident’s formal complaint.
Lambeth Council (202002795)
This complaint is about the landlord’s handling of: The resident’s concerns regarding her move to temporary accommodation after a fire. The associated complaint.
Lincolnshire Housing Partnership Limited (202125741)
The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to move home. The resident’s complaint.
London Borough of Enfield (202212869)
The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the property at the start of the tenancy. The landlord’s response to the resident’s concerns about the condition of communal areas at the property. The landlord’s handling of the resident’s complaint.
One Housing Group Limited (202123874)
The complaint relates to: The landlord’s response to the resident’s concerns over its handling of service charges. The landlord’s handling of the resident’s complaint.
Aster Group Limited (202215791)
REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Haringey London Borough Council (202213700)
The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
Harlow District Council (202207383)
The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats.
Metropolitan Thames Valley Housing (MTV) (202017341)
The complaint relates to: The landlords handling of the flooring repairs. The landlords handling of the resident’s request for the installation of an accessible kitchen. The landlord forcing entry to the property and changing the locks. The landlord’s record keeping. The landlord’s complaint handling and the level of compensation offered.
Moat Homes Limited (202127508)
The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. The Ombudsman has also considered the landlords complaint handling.
North Yorkshire Council (202221966)
The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been investigated.
One Vision Housing Limited (202207719)
The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.
Optivo (now Southern Housing) (202124044)
The complaint is about: the standard of grounds maintenance; and the associated complaint.
Peabody Trust (202100517)
The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.
West Kent Housing Association (202207643)
The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of the resident’s property.
Wolverhampton City Council (202211603)
The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)