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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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19 Jul 2023 Maladministration A2Dominion Housing Group Limited (202121214) Case 202121214 · Financial The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. … 19 Jul 2023 No Maladministration Abri Group Limited (202117971) Case 202117971 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 … 19 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202203264) Case 202203264 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling. 19 Jul 2023 No Maladministration Cossington Housing Co-operative Limited (202215613) Case 202215613 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation. 19 Jul 2023 Harlow District Council (202212720) Case 202212720 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement. 19 Jul 2023 Outside Jurisdiction Havering Council (202214124) Case 202214124 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included … 19 Jul 2023 Partial Maladministration Home Group Limited (202208159) Case 202208159 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This … 19 Jul 2023 Maladministration Home Group Limited (202216903) Case 202216903 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repair works to the resident’s garden. 19 Jul 2023 Partial Maladministration Islington Council (202216141) Case 202216141 · Estate Management REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 Jul 2023 Maladministration Leicester City Council (202208302) Case 202208302 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint. 19 Jul 2023 Partial Maladministration London Borough of Croydon (202122556) Case 202122556 · ASB/Abuse/Nuisance This complaint is about: The landlord’s Noise Pollution Team’s response to the resident’s reports of noise nuisance. The landlord’s response … 19 Jul 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202205951) Case 202205951 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: 19 Jul 2023 Maladministration Peabody Trust (202113483) Case 202113483 · Financial The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; … 19 Jul 2023 No Maladministration The Guinness Partnership Limited (202203564) Case 202203564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling. 18 Jul 2023 Reasonable Redress Clarion Housing Association Limited (202207384) Case 202207384 · Financial REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration Hyde Housing Association Limited (202200018) Case 202200018 · Financial This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint. 18 Jul 2023 Partial Maladministration Inquilab Housing Association Limited (202117243) Case 202117243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in … 18 Jul 2023 Maladministration Lambeth Council (202127873) Case 202127873 · Managing Relations The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling. 18 Jul 2023 Maladministration London Borough of Hounslow (202110086) Case 202110086 · Information and data management REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205274) Case 202205274 · Managing Relations REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and … 18 Jul 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202120807) Case 202120807 · Information and data management The resident complains about the landlord’s response to her request for an assistance dog; The landlord’s handling of the associated … 18 Jul 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202216921) Case 202216921 · Managing Relations REPORT COMPLAINT 202216921 Metropolitan Thames Valley Housing 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202205794) Case 202205794 · Moving/Buying/Selling Home The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. … 18 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202218966) Case 202218966 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated … 18 Jul 2023 No Maladministration South Liverpool Homes Limited (202207567) Case 202207567 · Managing Relations The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level … 18 Jul 2023 Partial Maladministration Thurrock Council (202204868) Case 202204868 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden. 18 Jul 2023 Maladministration Town and Country Housing (202211497) Case 202211497 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s solar heating system. 17 Jul 2023 Partial Maladministration Camden Council (202017192) Case 202017192 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint. 17 Jul 2023 No Maladministration Clarion Housing Association Limited (202200988) Case 202200988 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom … 17 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202124293) Case 202124293 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 17 Jul 2023 Maladministration Lambeth Council (202002795) Case 202002795 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns regarding her move to temporary accommodation after a fire. … 17 Jul 2023 No Maladministration Lincolnshire Housing Partnership Limited (202125741) Case 202125741 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to … 17 Jul 2023 Partial Maladministration London Borough of Enfield (202212869) Case 202212869 · Estate Management The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the … 17 Jul 2023 Partial Maladministration One Housing Group Limited (202123874) Case 202123874 · Financial The complaint relates to: The landlord’s response to the resident’s concerns over its handling of service charges. The landlord’s handling … 14 Jul 2023 Maladministration Aster Group Limited (202215791) Case 202215791 · Managing Relations REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Jul 2023 Maladministration Haringey London Borough Council (202213700) Case 202213700 · Managing Relations The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. … 14 Jul 2023 No Maladministration Harlow District Council (202207383) Case 202207383 · Financial The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block … 14 Jul 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202017341) Case 202017341 · Information and data management The complaint relates to: The landlords handling of the flooring repairs. The landlords handling of the resident’s request for the … 14 Jul 2023 Maladministration Moat Homes Limited (202127508) Case 202127508 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. … 14 Jul 2023 Maladministration North Yorkshire Council (202221966) Case 202221966 · Managing Relations The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has … 14 Jul 2023 No Maladministration One Vision Housing Limited (202207719) Case 202207719 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay. 14 Jul 2023 Maladministration Optivo (now Southern Housing) (202124044) Case 202124044 · Estate Management The complaint is about: the standard of grounds maintenance; and the associated complaint. 14 Jul 2023 No Maladministration Peabody Trust (202100517) Case 202100517 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report … 14 Jul 2023 Maladministration West Kent Housing Association (202207643) Case 202207643 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of … 14 Jul 2023 Maladministration Wolverhampton City Council (202211603) Case 202211603 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. … 14 Jul 2023 No Maladministration Women’s Pioneer Housing Limited (202109379) Case 202109379 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s … 13 Jul 2023 Severe Maladministration Anchor Hanover Group (202118379) Case 202118379 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould at the property. The landlord’s complaint management. 13 Jul 2023 No Maladministration Guinness Housing Association Limited (202204395) Case 202204395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 13 Jul 2023 Partial Maladministration Paragon Asra Housing Limited (202117783) Case 202117783 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) and noise nuisance; the resident’s … 13 Jul 2023 Maladministration Rochdale Boroughwide Housing Limited (202221351) Case 202221351 · Managing Relations The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman …