Bolsover District Council (202006688)
This complaint is about the:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Leeds City Council (202102205)
This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.
Nottingham Community Housing Association Limited (202016531)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Notting Hill Genesis (202113375)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s reports of staff conduct.
One Housing Group Limited (202110107)
The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.
Places for People Group Limited (202113014)
The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of noise from a neighbour’s water system. The landlord’s handling of the associated complaint.
Sovereign Housing Association Limited (202121336)
The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home.
Tower Hamlets Homes (202107361)
The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response to the resident’s reports about the conduct of a member of staff.
Croydon Council (202005025)
The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak in her bathroom. the resident’s reports of repairs needed to her back door. the resident’s request for an adapted bath. its plan to renew the resident’s bathroom.
Lambeth Council (202104181)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202115414)
The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.
Birmingham City Council (202109066)
The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.
Camden Council (202109853)
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
Deptford Housing Co-operative Limited (202117025)
The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.
Gravesham Borough Council (202113158)
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.
Inclusion Housing Community Interest Company (202125009)
The complaint is about the resident’s request for the landlord to write off their rent arrears.
Karbon Homes Limited (202118373)
The complaint concerns whether the lease provides right of access over the garden.
Metropolitan Thames Valley Housing (202101131)
The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202103675)
The complaint concerns the landlord’s handling of repairs.
Thanet District Council (202105158)
The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating system and fire alarms.
The Guinness Partnership Limited (202110662)
The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.
Tower Hamlets Homes (202116150)
The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water in the bathroom.
East Midlands Housing Group Limited (202101005)
The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.
Westminster City Council (202008410)
The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Thames Valley Housing Association Limited (202110462)
The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
A2Dominion Homes Limited (201903686)
The complaint is about the condition of the property when it was let to the resident.
A2Dominion Housing Group Limited (202114719)
The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.
Clarion Housing Association Limited (202120354)
The complaint concerns the resident’s liability for rent following the end of the tenancy.
Gateway Housing Association Limited (202118564)
The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response regarding the resident’s reports of its contractor’s conduct. complaint handling. The resident has also complained about discrimination by the landlord’s contractor.
Grand Union Housing Group Limited (202110790)
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.
Greatwell Homes Limited (202009209)
The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.
London & Quadrant Housing Trust (202017193)
The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
Longhurst Group Limited (202108482)
The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Network Homes Limited (202113931)
The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. Repairs required to the window and front door, and the level of compensation awarded in respect of the repairs.
The Guinness Partnership Limited (202101375)
The complaint concerns damage caused to the resident’s car.
Clarion Housing Association Limited (202015561)
REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Great Places Housing Association (202108718)
The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.
Manchester City Council (202120059)
The complaint is about the landlord’s response to the request for a replacement front door.
Metropolitan Thames Valley Housing (202113818)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Metropolitan Thames Valley Housing (202125391)
The complaint is about the landlord’s handling of repairs to the communal door and intercom.
Onward Homes Limited (202100271)
The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof.
Sanctuary Housing Association (202003722)
This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her bedroom and living room walls and ceilings; the resident’s more recent reports of cracks to her bedroom and living room walls and ceilings; the resident’s requests for it to remove …
Sovereign Housing Association Limited (202115743)
The complaint concerns the resident’s belief that their former property was unsafe.
WATMOS Community Homes (202125332)
The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties.
Barking and Dagenham Council (202113031)
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
ForHousing Limited (202111500)
The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.
Guildford Borough Council (202123338)
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
Hammersmith and Fulham Council (202010163)
The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.
Hammersmith and Fulham Council (202118548)
The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.
Karbon Homes Limited (202100441)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)