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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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14 Apr 2022 Partial Maladministration Bolsover District Council (202006688) Case 202006688 · ASB/Abuse/Nuisance This complaint is about the: 14 Apr 2022 Maladministration Leeds City Council (202102205) Case 202102205 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of brickwork repairs to the resident’s property. 14 Apr 2022 No Maladministration Nottingham Community Housing Association Limited (202016531) Case 202016531 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 14 Apr 2022 Reasonable Redress Notting Hill Genesis (202113375) Case 202113375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation … 14 Apr 2022 Maladministration One Housing Group Limited (202110107) Case 202110107 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints. 14 Apr 2022 Partial Maladministration Places for People Group Limited (202113014) Case 202113014 · ASB/Abuse/Nuisance The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of … 14 Apr 2022 No Maladministration Sovereign Housing Association Limited (202121336) Case 202121336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home. 14 Apr 2022 Reasonable Redress Tower Hamlets Homes (202107361) Case 202107361 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response … 13 Apr 2022 Partial Maladministration Croydon Council (202005025) Case 202005025 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak … 13 Apr 2022 Maladministration Lambeth Council (202104181) Case 202104181 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 13 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202115414) Case 202115414 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s … 12 Apr 2022 Maladministration Birmingham City Council (202109066) Case 202109066 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the … 12 Apr 2022 Outside Jurisdiction Camden Council (202109853) Case 202109853 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate. 12 Apr 2022 Outside Jurisdiction Deptford Housing Co-operative Limited (202117025) Case 202117025 · Information and data management The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting. 12 Apr 2022 Partial Maladministration Gravesham Borough Council (202113158) Case 202113158 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s … 12 Apr 2022 Outside Jurisdiction Inclusion Housing Community Interest Company (202125009) Case 202125009 · Financial The complaint is about the resident’s request for the landlord to write off their rent arrears. 12 Apr 2022 Outside Jurisdiction Karbon Homes Limited (202118373) Case 202118373 · Estate Management The complaint concerns whether the lease provides right of access over the garden. 12 Apr 2022 Reasonable Redress Metropolitan Thames Valley Housing (202101131) Case 202101131 · Estate Management The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling. 12 Apr 2022 Outside Jurisdiction Shepherds Bush Housing Association Limited (202103675) Case 202103675 · Old Estate Management categories The complaint concerns the landlord’s handling of repairs. 12 Apr 2022 Partial Maladministration Thanet District Council (202105158) Case 202105158 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property … 12 Apr 2022 Reasonable Redress The Guinness Partnership Limited (202110662) Case 202110662 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint. 12 Apr 2022 Reasonable Redress Tower Hamlets Homes (202116150) Case 202116150 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water … 11 Apr 2022 No Maladministration East Midlands Housing Group Limited (202101005) Case 202101005 · Financial The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal … 11 Apr 2022 Partial Maladministration Westminster City Council (202008410) Case 202008410 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports … 10 Apr 2022 Maladministration Thames Valley Housing Association Limited (202110462) Case 202110462 · Financial The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The … 8 Apr 2022 Outside Jurisdiction A2Dominion Homes Limited (201903686) Case 201903686 · Old Property Condition migrated-2025 The complaint is about the condition of the property when it was let to the resident. 8 Apr 2022 Maladministration A2Dominion Housing Group Limited (202114719) Case 202114719 · Managing Relations The resident complained about the landlord’s handling of her: Transfer request. Associated complaint. 8 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (202120354) Case 202120354 · Financial The complaint concerns the resident’s liability for rent following the end of the tenancy. 8 Apr 2022 Partial Maladministration Gateway Housing Association Limited (202118564) Case 202118564 · Estate Management The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response … 8 Apr 2022 No Maladministration Grand Union Housing Group Limited (202110790) Case 202110790 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her … 8 Apr 2022 No Maladministration Greatwell Homes Limited (202009209) Case 202009209 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property. 8 Apr 2022 Maladministration London & Quadrant Housing Trust (202017193) Case 202017193 · Financial The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is … 8 Apr 2022 Maladministration Longhurst Group Limited (202108482) Case 202108482 · Information and data management The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a … 8 Apr 2022 Partial Maladministration Network Homes Limited (202113931) Case 202113931 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. … 8 Apr 2022 Outside Jurisdiction The Guinness Partnership Limited (202101375) Case 202101375 · Financial The complaint concerns damage caused to the resident’s car. 7 Apr 2022 Reasonable Redress Clarion Housing Association Limited (202015561) Case 202015561 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Apr 2022 Maladministration Great Places Housing Association (202108718) Case 202108718 · Managing Relations The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated … 7 Apr 2022 Mediation Manchester City Council (202120059) Case 202120059 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement front door. 7 Apr 2022 Mediation Metropolitan Thames Valley Housing (202113818) Case 202113818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler. 7 Apr 2022 Mediation Metropolitan Thames Valley Housing (202125391) Case 202125391 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door and intercom. 7 Apr 2022 Maladministration Onward Homes Limited (202100271) Case 202100271 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof. 7 Apr 2022 Partial Maladministration Sanctuary Housing Association (202003722) Case 202003722 · Estate Management This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her … 7 Apr 2022 Outside Jurisdiction Sovereign Housing Association Limited (202115743) Case 202115743 · Health and Safety (inc. building safety) The complaint concerns the resident’s belief that their former property was unsafe. 7 Apr 2022 Outside Jurisdiction WATMOS Community Homes (202125332) Case 202125332 · Financial The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing … 6 Apr 2022 Outside Jurisdiction Barking and Dagenham Council (202113031) Case 202113031 · Estate Management The Council’s decision to extend a controlled parking scheme to include the area where the resident lives. 6 Apr 2022 Maladministration ForHousing Limited (202111500) Case 202111500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in … 6 Apr 2022 Outside Jurisdiction Guildford Borough Council (202123338) Case 202123338 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202010163) Case 202010163 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202118548) Case 202118548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak and subsequent offer of compensation. 6 Apr 2022 Partial Maladministration Karbon Homes Limited (202100441) Case 202100441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. …