Waltham Forest Council (202007871)
The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The resident’s request for compensation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Anchor Hanover Group (202007716)
The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.
Clarion Housing Association Limited (202013429)
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
London & Quadrant Housing Trust (201912066)
The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its handling of remedial works relating to the leak; the landlord’s complaint handling and the level of compensation offered.
Southwark Council (202009109)
REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Together Housing Association Limited (202006550)
The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged goods that resulted from this. Outstanding repairs to the bathroom extractor fan and living room/bedroom window opening system in the resident’s property. The landlord’s handling of the resident’s reports of …
Clarion Housing Association Limited (202009303)
The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom rather than a two-bedroom house. request for a rent refund in view of this. concern that she had raised this issue with the landlord in 2017 but it had not …
Clarion Housing Association Limited (202013071)
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Hyde Housing Association Limited (201913411)
The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling.
One Housing Group Limited (202007192)
The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the property. The effect of the ongoing issue of the water leak on the health of the resident. the landlord’s response to the resident’s reports of a strong odour present in …
Waltham Forest Council (202002130)
The complaint is about the landlord’s: Implementation of reasonable adjustments. Handling of the resident's reports of antisocial behaviour (ASB). Communication with the resident. Handling of the associated complaint.
A2Dominion Housing Group Limited (201908032)
The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling.
Anchor Hanover Group (202009169)
The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building to prevent transmission of smells and smoke into his property and communal areas. handling of his associated complaint.
Birmingham City Council (202006376)
The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition of the property had on the resident’s health.
Camden Council (202004959)
The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the lift being out of order. Complaint handling.
Gateshead Metropolitan Borough Council (201808064)
The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial behaviour.
Gateshead Metropolitan Borough Council (201910919)
The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property.
Hammersmith and Fulham Council (202009648)
The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the landlord’s response to the resident’s request for the installation of a new toilet.
Hyde Housing Association Limited (202003230)
The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling of historical issues to the resident’s property. the impact the condition of the property had on the resident’s health.
Lambeth Council (202004383)
The complaint is about the landlord’s: decision to withdraw its offer of damages and reasonable legal costs, complaints handling.
London & Quadrant Housing Trust (L&Q) (201914859)
This complaint is about: The landlord’s handling of the resident’s concerns following a fire in his building. The landlord’s handling of the resident’s request to move. The landlord’s handling of, and response to, the findings of the building’s 2018 Fire Safety Assessment.
One Housing Group Limited (201910740)
The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s historical concerns with the communal garden.
One Housing Group Limited (202006022)
The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.
Optivo (202002957)
REPORT COMPLAINT 202002957 Optivo 27 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Orbit Group Limited (202001893)
The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay in responding to reports of damp and mould caused by …
Paragon Asra Housing Limited (202000312)
REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Poplar Housing And Regeneration Community Association Limited (202008662)
The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the time taken for her to be rehoused. How the landlord responded to her reports that dust from a neighbouring development was entering the property and affecting the health of her …
Slough Borough Council (202007248)
The complaint is about:
Southern Housing Group Limited (202003355)
The complaint is about the landlord’s response to a repair issue with the resident’s boiler.
The Riverside Group Limited (202014886)
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
Walsall Housing Group Limited (202004709)
The complaint is about:
Waltham Forest Council (202004117)
The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building where they live, and offered insufficient compensation in its response.
Wandsworth Council (202002164)
The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had paid since the start of her tenancy. The landlord’s complaint handling.
Wandsworth Council (202006209)
The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in the borough.
Arun District Council (202001255)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks to his garage roof and shed downpipe. Reports of overflowing gutters, and the wrong repair to his balcony. Subsequent complaint handling.
Broadacres Housing Association Limited (202002804)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbours. The report will also address the landlord’s handling of the complaint.
Clarion Housing Association Limited (202008803)
This complaint is about the landlord handling of a refund on the resident’s rent account.
Hyde Housing Association Limited (201912702)
The complaint is about the landlord’s:
Lambeth Council (201812140)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from his upstairs neighbour.
Leicester City Council (202012354)
The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting boards; bedroom door; bedroom ceiling; asbestos; mould; external guttering; kitchen electrical wiring; kitchen cupboards; bathroom window handle; request for information about the allocation of property to another tenant.
London Borough of Hackney (202000798)
The resident complains about how the landlord handled reports of problems with the heating and hot water in the property and the level of compensation offered for the distress and inconvenience caused.
Metropolitan Housing Trust Limited (202010100)
The complaint refers to: The landlord’s administration of the resident’s rent account.
Nottingham City Homes (201916141)
The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the landlord's handling of the complaint.
Optivo (201903550)
This complaint is about the landlord’s response to the resident’s concerns about its handling of repairs to the resident’s property relating to the roof, the boiler, and the bathroom plumbing. The report will also address the landlord’s complaint handling.
Optivo (202006395)
REPORT COMPLAINT 202006395 Optivo 22 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Portal Housing Association Limited (202004183)
The complaint is about: The level of service charge for the grounds maintenance contract. The landlord’s response to the resident’s concerns regarding the standard of service provided under the grounds maintenance contract. The landlord’s complaint handing.
Prospect Housing Limited (201811550)
The resident complains about: The level of compensation offered by the licensor in relation to a burglary at the property in 2017. How the licensor handled reports about the adequacy of the heating in the property.
Slough Borough Council (202002564)
This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a leak from a radiator in his hallway. The resident’s complaint that he was unable to return to his property for a period of three days after his decant ended and …
Southwark Council (201912677)
The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.
Stonewater Limited (202003545)
This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) prior to her tenancy being transferred to a different social housing landlord on 13 May 2019.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)