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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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6 May 2021 No Maladministration Waltham Forest Council (202007871) Case 202007871 · Financial The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The … 5 May 2021 No Maladministration Anchor Hanover Group (202007716) Case 202007716 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer. 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 5 May 2021 Maladministration London & Quadrant Housing Trust (201912066) Case 201912066 · Health and Safety (inc. building safety) The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its … 5 May 2021 No Maladministration Southwark Council (202009109) Case 202009109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 May 2021 No Maladministration Together Housing Association Limited (202006550) Case 202006550 · Financial The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged … 4 May 2021 Partial Maladministration Clarion Housing Association Limited (202009303) Case 202009303 · Financial The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom … 4 May 2021 Outside Jurisdiction Clarion Housing Association Limited (202013071) Case 202013071 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs. 4 May 2021 Partial Maladministration Hyde Housing Association Limited (201913411) Case 201913411 · Managing Relations The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling. 4 May 2021 Partial Maladministration One Housing Group Limited (202007192) Case 202007192 · Estate Management The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the … 4 May 2021 Partial Maladministration Waltham Forest Council (202002130) Case 202002130 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Implementation of reasonable adjustments. Handling of the resident's reports of antisocial behaviour (ASB). Communication … 30 Apr 2021 Partial Maladministration A2Dominion Housing Group Limited (201908032) Case 201908032 The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling. 30 Apr 2021 Partial Maladministration Anchor Hanover Group (202009169) Case 202009169 · Health and Safety (inc. building safety) The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building to prevent transmission of … 30 Apr 2021 Partial Maladministration Birmingham City Council (202006376) Case 202006376 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition … 30 Apr 2021 Maladministration Camden Council (202004959) Case 202004959 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the … 30 Apr 2021 Outside Jurisdiction Gateshead Metropolitan Borough Council (201808064) Case 201808064 · Local Authority / ALMO or TMO The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial … 30 Apr 2021 No Maladministration Gateshead Metropolitan Borough Council (201910919) Case 201910919 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property. 30 Apr 2021 No Maladministration Hammersmith and Fulham Council (202009648) Case 202009648 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the … 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 30 Apr 2021 Partial Maladministration Lambeth Council (202004383) Case 202004383 · Managing Relations The complaint is about the landlord’s: decision to withdraw its offer of damages and reasonable legal costs, complaints handling. 30 Apr 2021 Partial Maladministration London & Quadrant Housing Trust (L&Q) (201914859) Case 201914859 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s concerns following a fire in his building. The landlord’s handling … 30 Apr 2021 No Maladministration One Housing Group Limited (201910740) Case 201910740 · Estate Management The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s … 30 Apr 2021 Maladministration One Housing Group Limited (202006022) Case 202006022 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent … 30 Apr 2021 No Maladministration Optivo (202002957) Case 202002957 REPORT COMPLAINT 202002957 Optivo 27 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to … 30 Apr 2021 Maladministration Orbit Group Limited (202001893) Case 202001893 · Financial The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an … 30 Apr 2021 Reasonable Redress Paragon Asra Housing Limited (202000312) Case 202000312 · Old Property Condition migrated-2025 REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Apr 2021 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202008662) Case 202008662 · Moving/Buying/Selling Home The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the … 30 Apr 2021 Partial Maladministration Slough Borough Council (202007248) Case 202007248 · Estate Management The complaint is about: 30 Apr 2021 Reasonable Redress Southern Housing Group Limited (202003355) Case 202003355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a repair issue with the resident’s boiler. 30 Apr 2021 Mediation The Riverside Group Limited (202014886) Case 202014886 · Health and Safety (inc. building safety) The complaint is about the level of compensation the landlord offered following a fire alarm repair. 30 Apr 2021 No Maladministration Walsall Housing Group Limited (202004709) Case 202004709 · Financial The complaint is about: 30 Apr 2021 Maladministration Waltham Forest Council (202004117) Case 202004117 · Old Property Condition migrated-2025 The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building … 30 Apr 2021 Maladministration Wandsworth Council (202002164) Case 202002164 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had … 30 Apr 2021 Outside Jurisdiction Wandsworth Council (202006209) Case 202006209 · Health and Safety (inc. building safety) The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in … 29 Apr 2021 Partial Maladministration Arun District Council (202001255) Case 202001255 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks to his garage roof and shed downpipe. … 29 Apr 2021 Partial Maladministration Broadacres Housing Association Limited (202002804) Case 202002804 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbours. The report … 29 Apr 2021 Reasonable Redress Clarion Housing Association Limited (202008803) Case 202008803 · Financial This complaint is about the landlord handling of a refund on the resident’s rent account. 29 Apr 2021 Partial Maladministration Hyde Housing Association Limited (201912702) Case 201912702 · Estate Management The complaint is about the landlord’s: 29 Apr 2021 No Maladministration Lambeth Council (201812140) Case 201812140 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance from his upstairs neighbour. 29 Apr 2021 No Maladministration Leicester City Council (202012354) Case 202012354 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 29 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (202010100) Case 202010100 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. 29 Apr 2021 Maladministration Nottingham City Homes (201916141) Case 201916141 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the … 29 Apr 2021 Partial Maladministration Optivo (201903550) Case 201903550 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns about its handling of repairs to the resident’s property … 29 Apr 2021 Partial Maladministration Optivo (202006395) Case 202006395 · ASB/Abuse/Nuisance REPORT COMPLAINT 202006395 Optivo 22 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to … 29 Apr 2021 Partial Maladministration Portal Housing Association Limited (202004183) Case 202004183 · Estate Management The complaint is about: The level of service charge for the grounds maintenance contract. The landlord’s response to the resident’s … 29 Apr 2021 Partial Maladministration Prospect Housing Limited (201811550) Case 201811550 · Financial The resident complains about: The level of compensation offered by the licensor in relation to a burglary at the property … 29 Apr 2021 No Maladministration Slough Borough Council (202002564) Case 202002564 · Local Authority / ALMO or TMO This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a … 29 Apr 2021 Maladministration Southwark Council (201912677) Case 201912677 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the … 29 Apr 2021 Outside Jurisdiction Stonewater Limited (202003545) Case 202003545 · ASB/Abuse/Nuisance This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) …