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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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26 Apr 2022 Maladministration Flagship Housing Group Limited (202102407) Case 202102407 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2022 No Maladministration Gateshead Metropolitan Borough Council (202004688) Case 202004688 · ASB/Abuse/Nuisance The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its … 26 Apr 2022 Maladministration London & Quadrant Housing Trust (202113369) Case 202113369 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling. 26 Apr 2022 Maladministration Network Homes Limited (202103084) Case 202103084 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of … 26 Apr 2022 Reasonable Redress Peabody Trust (202013965) Case 202013965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external … 26 Apr 2022 No Maladministration The Guinness Partnership Limited (202116578) Case 202116578 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 Apr 2022 Maladministration Epping Forest District Council (202014140) Case 202014140 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling … 25 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202009910) Case 202009910 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Apr 2022 Reasonable Redress Nottingham City Council (202123418) Case 202123418 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident. 25 Apr 2022 No Maladministration Thames Valley Housing Association Limited (201912488) Case 201912488 · ASB/Abuse/Nuisance This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the … 25 Apr 2022 Partial Maladministration The Guinness Partnership Limited (202015412) Case 202015412 · ASB/Abuse/Nuisance This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response … 25 Apr 2022 Reasonable Redress Westminster City Council (202106105) Case 202106105 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress at his property. 22 Apr 2022 Partial Maladministration Bolton at Home Limited (202008152) Case 202008152 · ASB/Abuse/Nuisance The complaint is about: The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of … 22 Apr 2022 Maladministration Hammersmith and Fulham Council (202100502) Case 202100502 · Information and data management The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 22 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202103667) Case 202103667 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak … 22 Apr 2022 No Maladministration One Housing Group Limited (202116962) Case 202116962 · Managing Relations The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated … 22 Apr 2022 Partial Maladministration One Housing Group Limited (202116988) Case 202116988 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the … 22 Apr 2022 Outside Jurisdiction Peabody Trust (202108708) Case 202108708 · Estate Management The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden. 22 Apr 2022 No Maladministration Peabody Trust (202108866) Case 202108866 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a … 22 Apr 2022 No Maladministration Sanctuary Housing Association (201805588) Case 201805588 · Financial REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated … 22 Apr 2022 Partial Maladministration Southern Housing Group Limited (202106100) Case 202106100 · Managing Relations REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Maladministration Birmingham City Council (202012972) Case 202012972 · Managing Relations The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint. 21 Apr 2022 No Maladministration Islington Council (202103622) Case 202103622 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March … 21 Apr 2022 Reasonable Redress Newham Council (202017244) Case 202017244 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the … 21 Apr 2022 Partial Maladministration Richmond Housing Partnership Limited (202011270) Case 202011270 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s anti-social behaviour reports (ASB). The landlord’s handling of the resident’s … 21 Apr 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202100841) Case 202100841 · ASB/Abuse/Nuisance The resident’s complaint is that the landlord has not taken appropriate steps in response to her complaint of antisocial behaviour … 21 Apr 2022 No Maladministration Sanctuary Housing Association (202105364) Case 202105364 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) … 21 Apr 2022 Maladministration Southern Housing Group Limited (202017178) Case 202017178 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 21 Apr 2022 Maladministration Southwark Council (202121360) Case 202121360 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property. 21 Apr 2022 Maladministration Westminster City Council (202106183) Case 202106183 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in … 20 Apr 2022 Reasonable Redress Metropolitan Thames Valley Housing (202111953) Case 202111953 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered for repair delays to the resident’s immersion heater. 20 Apr 2022 Partial Maladministration Paragon Asra Housing Limited (201911969) Case 201911969 · Managing Relations The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response … 20 Apr 2022 Reasonable Redress Places for People Homes Limited (202109254) Case 202109254 · Financial This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company. 20 Apr 2022 No Maladministration Rochdale Boroughwide Housing Limited (202117300) Case 202117300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 20 Apr 2022 No Maladministration Sedgemoor District Council (202105004) Case 202105004 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of … 20 Apr 2022 Reasonable Redress Together Housing Association Limited (202101314) Case 202101314 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 19 Apr 2022 Maladministration Birmingham City Council (202108749) Case 202108749 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated … 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 16 Apr 2022 No Maladministration Cross Keys Homes Limited (202103985) Case 202103985 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 16 Apr 2022 Maladministration London & Quadrant Housing Trust (202112089) Case 202112089 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs. 15 Apr 2022 No Maladministration Habinteg Housing Association Limited (202112314) Case 202112314 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the … 15 Apr 2022 No Maladministration Leeds City Council (202110536) Case 202110536 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour. 15 Apr 2022 Reasonable Redress London & Quadrant Housing Trust (202101154) Case 202101154 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following delays to fence repairs. 15 Apr 2022 No Maladministration Network Homes Limited (202106729) Case 202106729 · Old Property Condition migrated-2025 The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows … 15 Apr 2022 Maladministration Southwark Council (202101685) Case 202101685 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.