Hyde Housing Association Limited (201913216)
The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Octavia Housing (202000816)
The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, pest control and communication problems.
Plus Dane Housing Group Limited (202006214)
This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request for a bath to be installed at her previous address; the resident’s request to be re-housed; the resident’s reports of repairs needed at her current address.
The Riverside Group Limited (202007063)
The complaint is about the landlord’s response to concerns that were raised about staff conduct.
Thurrock Council (202004501)
The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and CCTV survey. Delays to repairs at the property. Lack of PPE worn by contractors. Her request for a temporary decant. The landlord’s complaint handling. Her request for a permanent decant.
Town and Country Housing (202012971)
The complaint concerns the reasonableness of the service charge and the way it is apportioned.
Apna Ghar Housing Association Limited (202005601)
The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the resident for the damaged door. The resident’s concerns about the …
Clarion Housing Association Limited (202009259)
This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.
GreenSquare Group Limited (202008527)
The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works. the landlord’s request for the resident to pause building work to her home.
Midland Heart Limited (202003239)
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak in the bathroom.
One Housing Group Limited (202002660)
The complaint is about:
Peabody Trust (202014120)
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
Sovereign Housing Association Limited (202004908)
The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters after its final complaint response on 25 August 2020.
Camden Council (202002092)
The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having sustained an injury, which she attributes to the presence of the scaffolding.
Hammersmith and Fulham Council (202009329)
The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.
Optivo (202005497)
The complaint is about the landlords handling of the resident’s request for a fence.
Optivo (202014485)
The complaint refers to: The landlord’s handling of the resident’s staircasing application, The landlord’s handling of the associated complaint.
Kingston upon Thames Council (202014709)
The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her benefits, with the landlord having informed the Department of Work and Pensions (DWP) that rent money is owed.
LiveWest Homes Limited (202006530)
The complaint is about the landlord’s response to the resident’s reports about:
London & Quadrant Housing Trust (202003007)
The complaint is about: The landlord’s offer of redress in relation to the repairs service it provided to the resident between 2015 and 2017. The landlord’s response to remove rent arrears on the resident’s rent account. The landlord’s response to the resident’s request for a management move. The landlord’s complaint …
Optivo (201805041)
The complaint is about: The landlord's handling of the resident’s reports of antisocial behaviour (ASB). The resident’s request for a housing transfer.
Welwyn Hatfield Borough Council (201912592)
REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Croydon Churches Housing Association Limited (202007420)
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.
Peabody Trust (201907854)
The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s decision to increase the rent. The Ombudsman has also considered …
Sanctuary Housing Association (202008268)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.
South Cheshire Housing Society Limited (201909783)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) noise nuisance.
Birmingham City Council (202012909)
REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (202009594)
The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on 8 May 2020. Response to the resident’s concerns regarding fire safety in the building which the property is situated in. Complaint handling.
Optivo (202012054)
The complaint was about the landlord's response to the resident’s request for redress for a delayed roof repair.
Paragon Asra Housing Limited (201914106)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.
Sheffield City Council (202002843)
The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint handling.
Southwark Council (202003725)
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling.
Harlow District Council (202005328)
The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) at their building. The cost is too high because the landlord has not maintained the roof appropriately in previous years.
Leeds City Council (202007461)
The complaint is about the landlord’s handling of repairs to the resident’s garden.
Metropolitan Housing Trust Limited (202004789)
The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. her Subject Access Request. the issues with her boiler affecting her health. the associated complaint.
Metropolitan Housing Trust Limited (202009065)
The complaint is about the landlord’s handling of:-
Paragon Asra Housing Limited (201911811)
The complaint is about: The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated complaint.
Shepherds Bush Housing Association Limited (201914164)
The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (201911472)
The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The landlord’s handling of the associated formal complaint.
Clarion Housing Association Limited (202010520)
REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Greenwich Council (202005808)
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
Hyde Housing Association Limited (202012113)
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Leicester City Council (202007082)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Newham Council (202003618)
The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.
Notting Hill Genesis (201814438)
The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:
Notting Hill Genesis (202008840)
The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.
Gentoo Group Limited (202008205)
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
Gloucester City Council (201814421)
The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.
Paragon Asra Housing Limited (202005466)
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
Stevenage Borough Council (202009309)
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)