Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of a one-bedroom bungalow. The landlord assigned […]
Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]
Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]
Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 3-bedroom maisonette in […]
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Decision Case ID 202423052 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom terrace […]
Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Decision Case ID 202346187 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a first floor flat in a […]
Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]
Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor flat. What the […]
The complaint is about the landlord’s handling of: Flooring repairs. Reports of damp and mould. Door repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak […]
Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]
Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]
Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor […]
REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a third-floor studio flat which […]
Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat owned by […]
Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 3-bedroom house. She has […]
Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is the leaseholder of the property, a 3-bedroom flat. […]
Decision Case ID 202334014 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lived in a bungalow which was obtained through […]
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lived in a 2-bedroom flat and has since moved to […]
This complaint is about: The level and reasonableness of service charges and service charge increases, including a dispute about whether some charges are legally recoverable. The landlord’s response to the resident’s request for information about her service charges, including its communication. The landlord’s decision to pursue payment of a service …
Decision Case ID 202425920 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a first floor, 2 bedroomed flat. What the […]
Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat with her 3 […]
Decision Case ID 202448017 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 2-bedroom house. For context, we have […]
The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s concerns regarding the condition of his kitchen and his request for a new kitchen. The resident’s tenancy queries including its communication. The associated complaint.
Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a ground […]
Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure […]
Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]
Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a semi-detached home which the resident has lived […]
Decision Case ID 202425580 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident is a shared owner of a ground-floor, 1-bedroom flat. Under […]
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a converted ground floor […]
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance and anti-social behaviour. Response to the resident’s rehousing request . We have also considered the landlord’s complaint handling
Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident raised concerns about the remedial works following […]
Decision Case ID 202429937 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of the landlord which is a housing […]
Decision Case ID 202344461 Decision type Investigation Landlord TBG Open Door Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom first-floor maisonette with his partner […]
Decision Case ID 202429863 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leasehold Date 24 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
The complaint is about the landlord’s response to the resident’s reports of: Antisocial Behaviour (ASB) Fly tipping A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
Decision Case ID 202427420 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date October 2025 Background The resident lives in a flat and is a tenant of […]
Decision Case ID 202427355 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident complained about damp and mould shortly after she […]
Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of the landlord. The resident has […]
Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 October 2025 Background The resident lives in a 3-bed semi-detached house. She lives […]
Decision Case ID 202324668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is a leaseholder of a ground floor flat […]
Decision Case ID 202347247 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her son. […]
Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lived in a 3-bedroom house and was an assured […]
Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom first floor […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |