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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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16 Sep 2024 Maladministration Southern Housing (202302554) Case 202302554 · Estate Management REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Sep 2024 No Maladministration Southwark Council (202222451) Case 202222451 · Estate Management This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the … 16 Sep 2024 Maladministration Sovereign Network Homes (202323139) Case 202323139 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s doorframes, doors, and floorboards. Complaint handling. 16 Sep 2024 Maladministration Stonewater Limited (202307788) Case 202307788 · Managing Relations The complaint is about the landlord's handling of: Installation of a drop-down lockable parking bollard to the resident’s driveway. The … 13 Sep 2024 Maladministration Amplius Living (202326029) Case 202326029 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling. 13 Sep 2024 Maladministration Brighton and Hove City Council (202335014) Case 202335014 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a … 13 Sep 2024 Partial Maladministration Citizen Housing (202230553) Case 202230553 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could … 13 Sep 2024 Maladministration Cornwall Council (202225892) Case 202225892 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The … 13 Sep 2024 Partial Maladministration Gosport Borough Council (202338597) Case 202338597 · Managing Relations The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the … 13 Sep 2024 Maladministration Hyde Housing Association Limited (202307080) Case 202307080 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. … 13 Sep 2024 No Maladministration Kingston upon Hull City Council (202314548) Case 202314548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 13 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (202334169) Case 202334169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 13 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202312177) Case 202312177 · Managing Relations The complaint is about the landlord's handling of: The resident’s concerns about replacement of doors and windows. The associated formal … 13 Sep 2024 Reasonable Redress Notting Hill Genesis (NHG) (202214581) Case 202214581 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; … 13 Sep 2024 Partial Maladministration Peabody Trust (202331993) Case 202331993 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. … 13 Sep 2024 Outside Jurisdiction Royal Borough of Kensington and Chelsea (202307978) Case 202307978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property. 13 Sep 2024 Maladministration Southern Housing (202306922) Case 202306922 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. … 12 Sep 2024 Maladministration Clarion Housing Association Limited (202211561) Case 202211561 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 12 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202221917) Case 202221917 · Financial The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and … 12 Sep 2024 Maladministration Hammersmith and Fulham Council (202311490) Case 202311490 · Managing Relations The complaint is about the landlord's handling of repairs to the kitchen and bathroom. The Ombudsman has also investigated the … 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 Maladministration Hyde Housing Association Limited (202313313) Case 202313313 · Estate Management This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and … 12 Sep 2024 No Maladministration IKE Supported Housing Limited (202306074) Case 202306074 · Health and Safety (inc. building safety) The complaint is about: The support put in place for the resident whilst fire safety works were being carried out … 12 Sep 2024 Maladministration Karibu Community Homes Limited (202301362) Case 202301362 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 12 Sep 2024 Maladministration London Borough of Hackney (202327062) Case 202327062 · Managing Relations The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the … 12 Sep 2024 Maladministration Orbit Housing Association Limited (202226906) Case 202226906 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The … 12 Sep 2024 Maladministration Peabody Trust (202229340) Case 202229340 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. … 12 Sep 2024 Maladministration Peter Bedford Housing Association Limited (202310962) Case 202310962 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202125772) Case 202125772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the … 12 Sep 2024 Partial Maladministration Tower Hamlets Homes (202225389) Case 202225389 · Managing Relations REPORT COMPLAINT 202225389 Tower Hamlets Homes 12 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Sep 2024 Maladministration Tower Hamlets Homes (202309744) Case 202309744 · Managing Relations The complaint is about the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s … 12 Sep 2024 Reasonable Redress Westminster City Council (202334043) Case 202334043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start … 11 Sep 2024 Maladministration A2Dominion Housing Group Limited (202216861) Case 202216861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 11 Sep 2024 Partial Maladministration Ashford Borough Council (202335294) Case 202335294 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at … 11 Sep 2024 Partial Maladministration Curo Places Limited (202228190) Case 202228190 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The resident’s report of discrimination by … 11 Sep 2024 Maladministration Lambeth Council (202341119) Case 202341119 · Managing Relations The complaint is about the landlord’s handling of a balcony leak. The Ombudsman has also addressed the landlord’s complaint handling. 11 Sep 2024 Partial Maladministration London Borough of Croydon (202323686) Case 202323686 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. An incident that occurred at its offices. The … 11 Sep 2024 Partial Maladministration Peabody Trust (202232832) Case 202232832 · Financial The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request … 11 Sep 2024 Maladministration Richmond Housing Partnership Limited (202328167) Case 202328167 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about damp and mould; complaints handling. 11 Sep 2024 Maladministration Southern Housing (202314357) Case 202314357 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s … 11 Sep 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202310482) Case 202310482 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of: Major works to the roof of the building. Associated remedial repairs … 11 Sep 2024 Partial Maladministration TBG Open Door Limited (202302665) Case 202302665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her … 11 Sep 2024 Maladministration Torus62 Limited (202308287) Case 202308287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 11 Sep 2024 Maladministration Waltham Forest Council (202401637) Case 202401637 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of a leak into his property. 11 Sep 2024 Maladministration Waverley Borough Council (202224018) Case 202224018 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint … 10 Sep 2024 Reasonable Redress Clarion Housing Association Limited (202214511) Case 202214511 · Managing Relations REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Sep 2024 No Maladministration Clarion Housing Association Limited (202228003) Case 202228003 · Managing Relations The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its … 10 Sep 2024 Partial Maladministration Hyde Housing Association Limited (202327953) Case 202327953 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request … 10 Sep 2024 Partial Maladministration Jigsaw Homes Group Limited (202305418) Case 202305418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and … 10 Sep 2024 Severe Maladministration Lewisham Council (202335783) Case 202335783 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the …