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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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3 May 2022 Maladministration East End Homes Limited (202121527) Case 202121527 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property … 3 May 2022 No Maladministration London Borough of Hillingdon (202104614) Case 202104614 · Estate Management The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this … 3 May 2022 Reasonable Redress Metropolitan Thames Valley Housing (202102425) Case 202102425 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 May 2022 Partial Maladministration Peabody Trust (202120337) Case 202120337 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repairs and damage caused by contractors. The landlord’s … 3 May 2022 Partial Maladministration South Tyneside Council (202011890) Case 202011890 · Financial The complaint is about the landlord’s: Handling of the resident’s housing register application. Handling of the recovery of the resident’s … 3 May 2022 Maladministration The Riverside Group Limited (202118184) Case 202118184 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint … 29 Apr 2022 No Maladministration Belgrave Neighbourhood Co-op Housing Association Limited (202013243) Case 202013243 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. 29 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202012087) Case 202012087 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. … 29 Apr 2022 Maladministration Clarion Housing Association Limited (202013901) Case 202013901 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property. 29 Apr 2022 Maladministration Hounslow Council (202109038) Case 202109038 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint … 29 Apr 2022 Partial Maladministration Islington Council (201816165) Case 201816165 · Managing Relations This complaint is about: The landlord’s handling of persistent damp and mould issues at the property; The landlord’s handling of … 29 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202112117) Case 202112117 · Financial The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share … 29 Apr 2022 No Maladministration Magenta Living (202120371) Case 202120371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property. 29 Apr 2022 Reasonable Redress Network Homes Limited (202119908) Case 202119908 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 29 Apr 2022 Partial Maladministration Newham Council (202106974) Case 202106974 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s … 29 Apr 2022 Partial Maladministration Notting Hill Genesis (202014370) Case 202014370 · Financial The complaint is about the landlord’s response to reports of damp and mould in the resident’s home. The complaint is … 29 Apr 2022 Partial Maladministration Paradigm Housing Group Limited (202014177) Case 202014177 · ASB/Abuse/Nuisance The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the … 29 Apr 2022 No Maladministration Peabody Trust (201703374) Case 201703374 · Financial The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot … 29 Apr 2022 Partial Maladministration Peabody Trust 2018 (202009689) Case 202009689 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of … 29 Apr 2022 Partial Maladministration Places for People Homes Limited (202015387) Case 202015387 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement … 29 Apr 2022 Partial Maladministration Platform Housing Group Limited (202100964) Case 202100964 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: The front gate. The heating system. 29 Apr 2022 No Maladministration South Liverpool Homes Limited (202104309) Case 202104309 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’) 29 Apr 2022 No Maladministration Sovereign Housing Association Limited (202120855) Case 202120855 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to … 29 Apr 2022 No Maladministration Thames Valley Housing Association Limited (202108291) Case 202108291 · Financial The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and … 29 Apr 2022 Partial Maladministration Thames Valley Housing Association Limited (202113301) Case 202113301 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance and anti-social behaviour (‘ASB.’) request for … 29 Apr 2022 Outside Jurisdiction Thirteen Housing Group Limited (202111696) Case 202111696 · Financial The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s … 29 Apr 2022 Maladministration Thurrock Council (202016111) Case 202016111 · Managing Relations The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue … 29 Apr 2022 Maladministration Town and Country Housing (202120138) Case 202120138 · Estate Management The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park. 29 Apr 2022 Partial Maladministration Westminster City Council (202000899) Case 202000899 · Financial The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. … 29 Apr 2022 Maladministration Westminster City Council (202009409) Case 202009409 · Managing Relations The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks … 28 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202016827) Case 202016827 · Financial The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically … 28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 28 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202102291) Case 202102291 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling. 28 Apr 2022 No Maladministration Derwent Housing Association Limited (202103153) Case 202103153 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social … 28 Apr 2022 Partial Maladministration Hammersmith and Fulham Council (202107022) Case 202107022 · Information and data management This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into … 28 Apr 2022 No Maladministration Islington Council (202101745) Case 202101745 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint … 28 Apr 2022 Outside Jurisdiction Islington Council (202103136) Case 202103136 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property. 28 Apr 2022 Maladministration Leeds City Council (202104606) Case 202104606 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property. 28 Apr 2022 No Maladministration Lincolnshire Rural Housing Association Limited (202119325) Case 202119325 · Old Property Condition migrated-2025 The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden. 28 Apr 2022 Maladministration London & Quadrant Housing Trust (202101094) Case 202101094 · Financial This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase … 28 Apr 2022 Partial Maladministration Mansfield District Council (202014650) Case 202014650 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while … 28 Apr 2022 Maladministration Newlon Housing Trust (202103451) Case 202103451 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been … 28 Apr 2022 No Maladministration Sheffield City Council (202008976) Case 202008976 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 28 Apr 2022 No Maladministration Southampton City Council (202113005) Case 202113005 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he … 28 Apr 2022 Maladministration Waltham Forest Council (202118210) Case 202118210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 27 Apr 2022 Maladministration Basildon Borough Council (202010721) Case 202010721 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020. 27 Apr 2022 No Maladministration Livv Housing Group (202105994) Case 202105994 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting … 27 Apr 2022 Reasonable Redress Westminster City Council (202106914) Case 202106914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of … 27 Apr 2022 Reasonable Redress Westminster City Council (202118080) Case 202118080 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff. 26 Apr 2022 Outside Jurisdiction Derwent Housing Association Limited (202106364) Case 202106364 · Financial This complaint is about the service charge relating to drainage repairs.