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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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24 Sep 2024 No Maladministration Vivid Housing Limited (202345986) Case 202345986 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: A flea infestation. Damp and mould. 24 Sep 2024 Maladministration Waltham Forest Council (202312872) Case 202312872 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has … 24 Sep 2024 Partial Maladministration Wolverhampton City Council (202206083) Case 202206083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to … 23 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202209000) Case 202209000 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Hot water repairs Front door repairs. 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 23 Sep 2024 Maladministration Hyde Housing Association Limited (202305990) Case 202305990 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to … 23 Sep 2024 Reasonable Redress Sanctuary Housing Association (202337287) Case 202337287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. … 23 Sep 2024 Maladministration Southend-on-Sea City Council (202309216) Case 202309216 · Estate Management The complaint is about the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install … 23 Sep 2024 Partial Maladministration Southern Housing (202301251) Case 202301251 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to … 23 Sep 2024 Maladministration Sovereign Network Homes (202306986) Case 202306986 · Old Complaints Handling categories REPORT COMPLAINT 202306986 Sovereign Network Homes 23 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Sep 2024 No Maladministration Tendring District Council (202326805) Case 202326805 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour reports. 20 Sep 2024 Maladministration Accent Housing Limited (202231933) Case 202231933 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing. 20 Sep 2024 Maladministration Camden Council (202308263) Case 202308263 · Managing Relations The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling. 20 Sep 2024 Maladministration Chesterfield Borough Council (202307997) Case 202307997 · Managing Relations The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of … 20 Sep 2024 Maladministration Habinteg Housing Association Limited (202206829) Case 202206829 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also … 20 Sep 2024 Partial Maladministration Harlow District Council (202307174) Case 202307174 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord’s complaint handling … 20 Sep 2024 Maladministration Lewisham Council (202224509) Case 202224509 · Managing Relations The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint. 20 Sep 2024 Partial Maladministration Manchester City Council (202228374) Case 202228374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 20 Sep 2024 Maladministration Norwich City Council (202220934) Case 202220934 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp … 20 Sep 2024 Partial Maladministration Peabody Trust (202340829) Case 202340829 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation … 20 Sep 2024 Partial Maladministration Royal Borough of Kensington and Chelsea (202302793) Case 202302793 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs to a toilet, including an operative’s conduct. Handing of repairs to … 20 Sep 2024 Partial Maladministration Stonewater Limited (202233580) Case 202233580 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during … 19 Sep 2024 Maladministration Hammersmith and Fulham Council (202302176) Case 202302176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a broken front door lock at the resident’s property. 19 Sep 2024 Maladministration Haringey London Borough Council (202301724) Case 202301724 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above. 19 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231045) Case 202231045 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The … 19 Sep 2024 Partial Maladministration Mulberry Housing Co-operative Limited (202230433) Case 202230433 · Old Complaints Handling categories This complaint is about the landlord’s response to the resident’s: Request for an internal move to a larger property. Concerns … 19 Sep 2024 Partial Maladministration One Housing Group Limited (202303056) Case 202303056 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 19 Sep 2024 Outside Jurisdiction Peabody Trust (202209431) Case 202209431 · Financial This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of … 19 Sep 2024 Maladministration Peabody Trust (202232076) Case 202232076 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the … 19 Sep 2024 Mediation Stonewater Limited (202334511) Case 202334511 · Estate Management The complaint is about the landlord’s handling of repairs to the car park access gate. 17 Sep 2024 Maladministration Basildon Borough Council (202332333) Case 202332333 · Old Complaints Handling categories The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint. 17 Sep 2024 Maladministration Clarion Housing Association Limited (202212254) Case 202212254 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. … 17 Sep 2024 Partial Maladministration Eastlight Community Homes Limited (202317683) Case 202317683 · Estate Management The complaint is about the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint. 17 Sep 2024 Partial Maladministration Futures Housing Group Limited (202212340) Case 202212340 · Financial The complaint is about: The resident’s concern regarding the requirement for him to pay for the call system through the … 17 Sep 2024 Maladministration Gateway Housing Association Limited (202311690) Case 202311690 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the … 17 Sep 2024 Partial Maladministration Hammersmith and Fulham Council (202339926) Case 202339926 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The … 17 Sep 2024 Maladministration Hyde Housing Association Limited (202314459) Case 202314459 · Managing Relations The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following … 17 Sep 2024 Partial Maladministration London Borough of Croydon (202232244) Case 202232244 · Managing Relations The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. … 17 Sep 2024 London Borough of Hackney (202314849) Case 202314849 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Leaks in his property and the quality of … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218563) Case 202218563 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313577) Case 202313577 · Financial The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding … 17 Sep 2024 Maladministration Longhurst Group Limited (202216088) Case 202216088 · Estate Management The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has … 17 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202225062) Case 202225062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould at her property. 17 Sep 2024 Maladministration Milton Keynes City Council (202320226) Case 202320226 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated … 17 Sep 2024 Maladministration Notting Hill Genesis (NHG) (202119317) Case 202119317 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account. Request to keep a pet. Complaint. 17 Sep 2024 Maladministration Southern Housing (202230114) Case 202230114 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to … 17 Sep 2024 Maladministration Two Rivers Housing (202219820) Case 202219820 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp in the property. Decision not to decant … 16 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202305546) Case 202305546 · Old Property Condition migrated-2025 The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs … 16 Sep 2024 Maladministration Estuary Housing Association Limited (202304853) Case 202304853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould … 16 Sep 2024 Maladministration Nottingham Community Housing Association Limited (202312775) Case 202312775 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in the property.