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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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31 Jul 2023 Reasonable Redress Notting Hill Genesis (NHG) (202210892) Case 202210892 · Estate Management The complaint is about the landlord’s response to the resident’s request for a parking space on the estate. 31 Jul 2023 Maladministration Octavia Housing (202108938) Case 202108938 · Managing Relations The complaint is about: The landlord’s handling of leaks into the resident’s property from the flat above. The landlord’s handling … 31 Jul 2023 Maladministration Optivo (now Southern Housing) (202111410) Case 202111410 · Information and data management The complaint is about: The landlord’s response to the resident’s request for repairs to the front door, wall, and window … 31 Jul 2023 Severe Maladministration Orbit Group Limited (202215754) Case 202215754 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also … 31 Jul 2023 Maladministration Paragon Asra Housing Limited (202116338) Case 202116338 · Financial The complaint is about: The landlord’s decision not to reimburse the resident for a replacement appliance. The landlord’s management of … 31 Jul 2023 Partial Maladministration Paragon Asra Housing Limited (202116346) Case 202116346 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports of: Repairs to the roof and subsequent ceiling repairs. The … 31 Jul 2023 Partial Maladministration Peabody Trust (202117790) Case 202117790 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling … 31 Jul 2023 Maladministration Peabody Trust (202202042) Case 202202042 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment. 31 Jul 2023 Partial Maladministration Places for People Group Limited (202123879) Case 202123879 · Occupancy Rights The complaint is about: how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change … 31 Jul 2023 No Maladministration Platform Housing Group Limited (202213692) Case 202213692 · Managing Relations This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. … 31 Jul 2023 Maladministration Sanctuary Housing Association (201914678) Case 201914678 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 31 Jul 2023 Maladministration Southern Housing (201911202) Case 201911202 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about parking. A property transfer request. This Service has … 31 Jul 2023 Partial Maladministration Southern Housing (202121668) Case 202121668 · Managing Relations The complaint is about the resident’s reports of outstanding repairs at the start of the tenancy, in relation to the … 31 Jul 2023 Partial Maladministration Southern Housing Group Limited (202103763) Case 202103763 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. … 31 Jul 2023 Severe Maladministration Southern Housing Group Limited (202119541) Case 202119541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated … 31 Jul 2023 Maladministration Southern Housing Group Limited (202127930) Case 202127930 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room … 31 Jul 2023 Maladministration South Kesteven District Council (202204441) Case 202204441 · Old Complaints Handling categories REPORT COMPLAINT 202204441 South Kesteven District Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2023 Maladministration Southwark Council (202120719) Case 202120719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, roof issues and subsequent damage. 31 Jul 2023 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108049) Case 202108049 · Financial The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the … 31 Jul 2023 No Maladministration Together Housing Association Limited (202224305) Case 202224305 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 31 Jul 2023 Maladministration Torus62 Limited (202231139) Case 202231139 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The … 31 Jul 2023 Maladministration Wandle Housing Association Limited (202124143) Case 202124143 · Managing Relations The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint. 31 Jul 2023 Maladministration Wandsworth Council (202105230) Case 202105230 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of … 31 Jul 2023 Partial Maladministration Wandsworth Council (202127810) Case 202127810 · Financial The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to … 30 Jul 2023 Reasonable Redress East Suffolk Council (202221434) Case 202221434 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to a cooker socket. 30 Jul 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202212019) Case 202212019 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a pest infestation; response to the resident’s request … 30 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202219520) Case 202219520 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak. 29 Jul 2023 Maladministration Hammersmith and Fulham Council (202207308) Case 202207308 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling. 29 Jul 2023 Partial Maladministration Optivo (now Southern Housing) (202208944) Case 202208944 · Managing Relations The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the … 29 Jul 2023 Maladministration Places for People Group Limited (202216070) Case 202216070 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Jul 2023 Partial Maladministration A2Dominion Housing Group Limited (202011791) Case 202011791 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by … 28 Jul 2023 Partial Maladministration Beyond Housing Limited (202209805) Case 202209805 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's reports of anti social behaviour (ASB). Response to the resident’s … 28 Jul 2023 No Maladministration Birmingham City Council (202121637) Case 202121637 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling. 28 Jul 2023 Partial Maladministration Bromford Housing Group Limited (202125691) Case 202125691 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 28 Jul 2023 Maladministration Camden Council (202216147) Case 202216147 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 28 Jul 2023 Maladministration Colchester Borough Council (202122725) Case 202122725 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s … 28 Jul 2023 Reasonable Redress Guinness Housing Association Limited (202210275) Case 202210275 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's … 28 Jul 2023 Partial Maladministration Lambeth Council (202203038) Case 202203038 · Financial This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How … 28 Jul 2023 Maladministration Lambeth Council (202223841) Case 202223841 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom. An infestation of ants. The Ombudsman has also … 28 Jul 2023 Maladministration Leeds City Council (202207559) Case 202207559 · Information and data management The complaint is about the landlord’s: Response to repairs required at the property. Communication with the resident. Record keeping. Complaint … 28 Jul 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202211385) Case 202211385 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat. 28 Jul 2023 Partial Maladministration Notting Hill Genesis (NHG) (202104209) Case 202104209 · ASB/Abuse/Nuisance The complaint is about the landlord’s management and handling of: reports of antisocial behaviour and allegations of subletting made against … 28 Jul 2023 Maladministration Optivo (now Southern Housing) (202125917) Case 202125917 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s concerns about CCTV in a communal area. This Service has … 28 Jul 2023 Partial Maladministration Optivo (now Southern Housing) (202203569) Case 202203569 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s report he could not reach the out of hours service. … 28 Jul 2023 Maladministration Platform Housing Group Limited (202214775) Case 202214775 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the … 28 Jul 2023 Partial Maladministration Sanctuary Housing Association (202207260) Case 202207260 · Estate Management The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her … 28 Jul 2023 Maladministration Southern Housing (202107977) Case 202107977 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property and upgrades at the property. This Service has … 28 Jul 2023 Maladministration Southern Housing Group Limited (202116592) Case 202116592 · Estate Management The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint … 28 Jul 2023 Maladministration Southern Housing Group Limited (202217424) Case 202217424 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s … 28 Jul 2023 Partial Maladministration South Liverpool Homes Limited (202221149) Case 202221149 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling …