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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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13 May 2022 No Maladministration Wakefield And District Housing Limited (202012806) Case 202012806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour. 13 May 2022 Reasonable Redress Wandle Housing Association Limited (202113615) Case 202113615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker. 12 May 2022 No Maladministration Brentwood Borough Council (202103090) Case 202103090 · Estate Management The complaint is about: 12 May 2022 Maladministration Citizen Housing (202009563) Case 202009563 · Old Property Condition migrated-2025 The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower. 12 May 2022 Maladministration Clarion Housing Association Limited (202109782) Case 202109782 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance. 12 May 2022 No Maladministration Derwent Housing Association Limited (202110835) Case 202110835 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her … 12 May 2022 Maladministration ForHousing Limited (202111106) Case 202111106 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns about the safety of her garden. 12 May 2022 Partial Maladministration GreenSquareAccord Limited (201911522) Case 201911522 · Managing Relations The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. … 12 May 2022 No Maladministration Hammersmith and Fulham Council (202102912) Case 202102912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 12 May 2022 Maladministration Newham Council (202011551) Case 202011551 · Estate Management The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint … 12 May 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475) Case 202121475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp … 11 May 2022 Reasonable Redress Bernicia Group (202115061) Case 202115061 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s … 11 May 2022 No Maladministration Clarion Housing Association Limited (202114535) Case 202114535 · Information and data management The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy … 11 May 2022 No Maladministration Cottsway Housing Association Limited (202113909) Case 202113909 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation. 11 May 2022 Maladministration Haringey London Borough Council (202121406) Case 202121406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony window. 11 May 2022 No Maladministration Metropolitan Thames Valley Housing (202109014) Case 202109014 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift. 11 May 2022 Maladministration Origin Housing Limited (201809019) Case 201809019 · Managing Relations The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the … 11 May 2022 Partial Maladministration The Guinness Partnership Limited (202119068) Case 202119068 · Managing Relations REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 May 2022 No Maladministration East Midlands Housing Group Limited (202112444) Case 202112444 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 10 May 2022 Partial Maladministration Gateway Housing Association Limited (202110301) Case 202110301 · Estate Management The complaint is about the landlord’s handling of: 10 May 2022 Partial Maladministration Home Group Limited (202013927) Case 202013927 · Managing Relations The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. … 10 May 2022 Maladministration London Borough of Hillingdon (202009185) Case 202009185 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate. 10 May 2022 Outside Jurisdiction Onward Homes Limited (202110847) Case 202110847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions. 10 May 2022 No Maladministration Paragon Asra Housing Limited (202006266) Case 202006266 · Financial The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his … 10 May 2022 No Maladministration Plymouth Community Homes Limited (202102002) Case 202102002 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; … 10 May 2022 Maladministration Southend-on-Sea Borough Council (202009843) Case 202009843 · Managing Relations The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her … 10 May 2022 Reasonable Redress Stonewater Limited (202113387) Case 202113387 · Estate Management The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of … 10 May 2022 Partial Maladministration The Guinness Partnership Limited (202119664) Case 202119664 · Managing Relations The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint … 10 May 2022 Reasonable Redress Wythenshawe Community Housing Group Limited (202105766) Case 202105766 · Financial The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his … 9 May 2022 Maladministration Clarion Housing Association Limited (202122801) Case 202122801 · Estate Management The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error … 9 May 2022 Maladministration Lambeth Council (202106326) Case 202106326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from … 9 May 2022 Maladministration Lambeth Council (202115286) Case 202115286 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 9 May 2022 Reasonable Redress Lewisham Council (202103310) Case 202103310 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property. 6 May 2022 Reasonable Redress Clarion Housing Association Limited (202108929) Case 202108929 · Old Property Condition migrated-2025 The complaint is about the level of compensation that the landlord has offered to the resident for the delay in … 6 May 2022 Partial Maladministration Ipswich Borough Council (202108079) Case 202108079 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint. 6 May 2022 Reasonable Redress London & Quadrant Housing Trust (202110036) Case 202110036 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the … 6 May 2022 No Maladministration Six Town Housing Limited (202103076) Case 202103076 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her … 6 May 2022 Partial Maladministration Westward Housing Group Limited (202117711) Case 202117711 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling. 5 May 2022 Reasonable Redress Barking and Dagenham Council (202119265) Case 202119265 · Estate Management The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. … 5 May 2022 Maladministration Catalyst Housing Limited (202121479) Case 202121479 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack … 5 May 2022 Reasonable Redress Home Group Limited (202118335) Case 202118335 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden … 5 May 2022 Reasonable Redress Paragon Asra Housing Limited (202115914) Case 202115914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how … 5 May 2022 Maladministration Torus62 Limited (202102573) Case 202102573 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of … 5 May 2022 No Maladministration Tower Hamlets Council (202116352) Case 202116352 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows. 5 May 2022 No Maladministration Westminster City Council (202114928) Case 202114928 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal. 4 May 2022 Partial Maladministration Acis Group Limited (202108528) Case 202108528 · Estate Management The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge … 4 May 2022 No Maladministration Camden Council (202108167) Case 202108167 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 4 May 2022 Partial Maladministration Hyde Housing Association Limited (202100238) Case 202100238 · Managing Relations The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling. 4 May 2022 Maladministration Metropolitan Thames Valley Housing (202106240) Case 202106240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: 4 May 2022 Partial Maladministration Southwark Council (202010590) Case 202010590 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the …