Wakefield And District Housing Limited (202012806)
The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wandle Housing Association Limited (202113615)
The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.
Brentwood Borough Council (202103090)
The complaint is about:
Citizen Housing (202009563)
The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.
Clarion Housing Association Limited (202109782)
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
Derwent Housing Association Limited (202110835)
The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.
ForHousing Limited (202111106)
The complaint is about the landlord's handling of the resident's concerns about the safety of her garden.
GreenSquareAccord Limited (201911522)
The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. The associated complaint.
Hammersmith and Fulham Council (202102912)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Newham Council (202011551)
The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475)
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
Bernicia Group (202115061)
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.
Clarion Housing Association Limited (202114535)
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The landlord’s decision to not to allow the resident to purchase …
Cottsway Housing Association Limited (202113909)
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.
Haringey London Borough Council (202121406)
The complaint is about the landlord’s handling of repairs to the resident’s balcony window.
Metropolitan Thames Valley Housing (202109014)
The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift.
Origin Housing Limited (201809019)
The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the property. The associated formal complaint into the matter.
The Guinness Partnership Limited (202119068)
REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
East Midlands Housing Group Limited (202112444)
The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.
Gateway Housing Association Limited (202110301)
The complaint is about the landlord’s handling of:
Home Group Limited (202013927)
The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. The landlord’s complaints handling and its decision to apply compensation awarded during the complaints process to the resident’s rent arrears.
London Borough of Hillingdon (202009185)
The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate.
Onward Homes Limited (202110847)
The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.
Paragon Asra Housing Limited (202006266)
The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his windows. The landlord’s complaint handling.
Plymouth Community Homes Limited (202102002)
The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 November 2020.
Southend-on-Sea Borough Council (202009843)
The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.
Stonewater Limited (202113387)
The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of communal areas. Rubbish removal from the communal car park.
The Guinness Partnership Limited (202119664)
The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint handling.
Wythenshawe Community Housing Group Limited (202105766)
The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.
Clarion Housing Association Limited (202122801)
The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.
Lambeth Council (202106326)
The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.
Lambeth Council (202115286)
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
Lewisham Council (202103310)
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
Clarion Housing Association Limited (202108929)
The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.
Ipswich Borough Council (202108079)
The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint.
London & Quadrant Housing Trust (202110036)
The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .
Six Town Housing Limited (202103076)
The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.
Westward Housing Group Limited (202117711)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling.
Barking and Dagenham Council (202119265)
The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.
Catalyst Housing Limited (202121479)
The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack of repairs and maintenance to communal guttering. The landlord’s handling of the associated complaint and record keeping.
Home Group Limited (202118335)
The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.
Paragon Asra Housing Limited (202115914)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.
Torus62 Limited (202102573)
The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of counter-allegations of anti-social behaviour against the resident. The landlord’s complaint handling.
Tower Hamlets Council (202116352)
The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.
Westminster City Council (202114928)
The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.
Acis Group Limited (202108528)
The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge invoicing date. The standard of services provided in respect of which a service charge is levied. An increase in the cost of the resident’s service charge. The landlord’s handling of …
Camden Council (202108167)
REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Hyde Housing Association Limited (202100238)
The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202106240)
The complaint is about the landlord’s handling of:
Southwark Council (202010590)
This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the resident’s reports of a loss of heating; the resident’s concerns about scaffolding being left up in her garden; the resident’s anti-social behaviour reports; the related complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)