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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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3 Jun 2021 Mediation Torus62 Limited (202009030) Case 202009030 · Old Property Condition migrated-2025 The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a … 3 Jun 2021 Maladministration Tower Hamlets Homes (202009013) Case 202009013 · Managing Relations REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 2 Jun 2021 Outside Jurisdiction Norwich City Council (201915203) Case 201915203 · Financial The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no … 2 Jun 2021 Maladministration Notting Hill Genesis (202002556) Case 202002556 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her … 2 Jun 2021 Partial Maladministration Saffron Housing Trust Limited (202008332) Case 202008332 · Old Property Condition migrated-2025 The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About … 2 Jun 2021 No Maladministration Westminster City Council (202100958) Case 202100958 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Formal complaint. 1 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000007) Case 202000007 · Financial REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Jun 2021 No Maladministration Woking Borough Council (202007874) Case 202007874 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear … 31 May 2021 No Maladministration Clarion Housing Association Limited (202006605) Case 202006605 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB. 31 May 2021 No Maladministration Leeds City Council (201913825) Case 201913825 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. 31 May 2021 Outside Jurisdiction Southwark Council (202008460) Case 202008460 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 … 28 May 2021 Partial Maladministration Camden Council (202009780) Case 202009780 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the residents reports of: Repairs to a communal gate. Leaks in the … 28 May 2021 Maladministration Camden Council (202010569) Case 202010569 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling. 28 May 2021 Partial Maladministration Catalyst Housing Limited (202006521) Case 202006521 · Estate Management The complaint is about the: Level of increase in the resident’s service charges. Landlord’s response to the resident’s complaint about … 28 May 2021 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202010072) Case 202010072 · Financial The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to … 28 May 2021 Maladministration Citizen Housing (202007884) Case 202007884 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s ‘Voluntary Right To Buy’ (VRTB) application. 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202006786) Case 202006786 · Managing Relations The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The … 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202008798) Case 202008798 · ASB/Abuse/Nuisance The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of … 28 May 2021 No Maladministration GreenSquare Group Limited (201909593) Case 201909593 · Financial The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the … 28 May 2021 Maladministration Guinness Housing Association Limited (202007002) Case 202007002 · Managing Relations The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The … 28 May 2021 Maladministration Hammersmith and Fulham Council (202009410) Case 202009410 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated … 28 May 2021 No Maladministration Hyde Housing Association Limited (202003639) Case 202003639 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling. 28 May 2021 Outside Jurisdiction Kingston upon Thames Council (202011154) Case 202011154 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of noise nuisance. 28 May 2021 Partial Maladministration London & Quadrant Housing Trust (201910580) Case 201910580 · Financial REPORT COMPLAINT 201910580 London & Quadrant H T 19 May 2021 Our approach The Housing Ombudsman’s approach to investigating and … 28 May 2021 Partial Maladministration Northampton Borough Council (202008281) Case 202008281 · Estate Management This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance … 28 May 2021 No Maladministration One Housing Group Limited (202012077) Case 202012077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property … 28 May 2021 Reasonable Redress Optivo (202000740) Case 202000740 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug … 28 May 2021 Maladministration Peabody Trust (201910038) Case 201910038 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the … 28 May 2021 Reasonable Redress Sanctuary Housing Association (202006043) Case 202006043 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and … 28 May 2021 No Maladministration Sanctuary Housing Association (202011577) Case 202011577 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s request for a … 28 May 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202012382) Case 202012382 · Estate Management The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine. 28 May 2021 Outside Jurisdiction Sovereign Housing Association Limited (202005644) Case 202005644 · Old Property Condition migrated-2025 The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership … 28 May 2021 Reasonable Redress Stonewater Limited (202005485) Case 202005485 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler. 28 May 2021 Reasonable Redress The Guinness Partnership Limited (202008437) Case 202008437 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 27 May 2021 No Maladministration Believe Housing Limited (202012380) Case 202012380 · Old Property Condition migrated-2025 The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter … 27 May 2021 No Maladministration Birmingham City Council (201913028) Case 201913028 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination … 27 May 2021 Outside Jurisdiction Clarion Housing Association Limited (201901431) Case 201901431 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the communal lift at the property. 27 May 2021 Partial Maladministration Crawley Borough Council (202012035) Case 202012035 · Local Authority / ALMO or TMO The resident has complained that the landlord has offered insufficient compensation in response to their complaint about the works to … 27 May 2021 Maladministration Hammersmith and Fulham Council (202011017) Case 202011017 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe. 27 May 2021 Partial Maladministration Metropolitan Housing Trust Limited (202003572) Case 202003572 · Estate Management The complaint is about the landlord’s response to the resident’s: reports regarding the conduct of the landlord’s employee; reports regarding … 27 May 2021 Partial Maladministration Optivo (202012148) Case 202012148 · Old Property Condition migrated-2025 The complaint is about: 27 May 2021 No Maladministration Sanctuary Housing Association (202006019) Case 202006019 · Estate Management The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling. 27 May 2021 No Maladministration Southwark Council (202013842) Case 202013842 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property. 27 May 2021 Maladministration Thames Valley Housing Association Limited (202009548) Case 202009548 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof. 27 May 2021 No Maladministration Torus62 Limited (202010327) Case 202010327 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (201915794) Case 201915794 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (202004382) Case 202004382 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s … 26 May 2021 Partial Maladministration Greatwell Homes Limited (202004324) Case 202004324 · Managing Relations The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the … 26 May 2021 Reasonable Redress Hammersmith and Fulham Council (202011308) Case 202011308 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 26 May 2021 No Maladministration Incommunities Limited (202005780) Case 202005780 · ASB/Abuse/Nuisance The complaint is about to the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB) relating to vehicles parking …