Babergh District Council (202208598)
The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint handling has also been investigated.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Broxtowe Borough Council (202219034)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for compensation for her personal belongings that had been damaged by the damp and mould. This Service has also considered the associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202120157)
The complaint is about the landlord's response to the resident’s reports of disrepair in relation to: Front and balcony doors. The lift. The communal window being left open. Lack of heating.
MHS Homes Ltd (202203803)
The resident complains about the landlord’s handling of reports of smoking within the block.
Notting Hill Genesis (NHG) (201906471)
The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of water ingress, and adaptations needed. The resident’s reports of pests in her property. The resident’s reports of issues with her boiler. The resident’s concerns about trees near her property. The …
Notting Hill Genesis (NHG) (202108397)
The complaint is about: The landlord’s handling of the resident’s defective heating system. The landlord’s handling of allegations made about the resident by a repair operative. The landlord’s complaints handling.
One Vision Housing Limited (202210514)
This complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour; the landlord’s decision to restrict contact from the resident.
The Riverside Group Of Companies Ltd (202200076)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s handling of the complaint.
Abri Group Limited (202214884)
The complaint is about the resident’s tenancy type following a mutual exchange.
Home Group Limited (202126025)
The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.
Hyde Housing Association Limited (202117735)
The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint.
Mansfield District Council (202123925)
The complaint is about how the landlord handled the resident’s reports about her neighbour parking his motorbike in a communal area. The Ombudsman has also assessed the landlord’s complaint handling.
South Kesteven District Council (202111697)
The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Housing Association Limited (202210706)
The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. The associated complaint.
The Riverside Group Limited (202220692)
The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.
A2Dominion Housing Group Limited (202123456)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Cottsway Housing Association Limited (202219718)
The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.
Guinness Housing Association Limited (202122779)
The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
Metropolitan Thames Valley Housing (MTV) (202211158)
The complaint is about: The landlord’s handling of repairs to the communal door. The landlord’s response to the resident’s concerns about the car park gate. The landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202220456)
The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Reports of rats in the garden. A decant. Complaints.
Mid Devon District Council (202217986)
The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property.
Notting Hill Genesis (NHG) (202119899)
The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.
Vivid Housing Limited (202224270)
The complaint is about the landlord's handling of the resident's reports of a faulty extractor fan, the associated complaint, and compensation offer.
Anchor Hanover Group (202110135)
The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.
Babergh District Council (202207448)
The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the cracked walls; the felt roof; the water pipes affecting the washing machine; the windows; damaged wood, and fascia boards; and a poor fitting back door.
Birmingham City Council (202108680)
The complaint is about the landlord’s response to the resident about: repairs for front door seals and a living room door. claims for compensation related to a kitchen cupboard falling off a wall and the condition external areas were left in after roof works. repairs for a vent and a …
Birmingham City Council (202113968)
The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at the property. Complaint handling. Record keeping.
Broadland Housing Association Limited (202125350)
The complaint is about the landlord’s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and disclosure of an unsent letter about the report of antisocial behaviour. Use of its unreasonable complaints policy. Response to a request to change staff members dealing with the management of …
Citizen Housing (202115328)
The complaint is about the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to do works at his property. Complaint.
Clarion Housing Association Limited (202016220)
The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202120307)
The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be re-laid; and the associated complaint.
Clarion Housing Association Limited (202214536)
The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak.
Dudley Metropolitan Borough Council (202205365)
The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour towards her and her family; sending handwritten notes; noise nuisance (loud music) at night; and the misuse of the communal area. The resident has also complained about the landlord’s handling …
ForHousing Limited (202121688)
The complaint is about: the landlord’s handling of repairs required to address the heating issues in the resident’s property, in particular, the installation of radiators to his kitchen and living room. the landlord’s response to the resident’s concerns about the safety and security of his property including fencing, installation of …
Gateshead Metropolitan Borough Council (202217072)
The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping.
Great Yarmouth Borough Council (202006889)
REPORT COMPLAINT 202006889 Great Yarmouth Borough Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Guinness Housing Association Limited (202205434)
The complaint was about the landlord’s response to: The resident’s reports of damp and mould. The resident’s reports of antisocial behaviour (ASB). The resident’s reports of fly tipping. The resident’s concerns about the communal grounds maintenance and communal cleaning. The resident’s request to move. The Ombudsman will also consider the …
Hammersmith and Fulham Council (202104647)
The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint.
Hammersmith and Fulham Council (202200510)
The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet.
Haringey London Borough Council (202215853)
The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. This Service has also considered the landlord’s: Complaint handling. Record keeping. The resident has also complained that the landlord has not offered compensation for negligence and damages.
Haringey London Borough Council (202222055)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
Heylo Housing Registered Provider Limited (202214575)
The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.
Kirklees Council (202220406)
The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The landlord’s decision to decline the resident’s request to install a bath. The landlord’s handling of the associated formal complaint into this matter.
Leeds City Council (202224994)
The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments.
Lewisham Council (202128403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Brent (202213803)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB); the associated complaint.
London Borough of Hackney (202216281)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202118974)
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
Longhurst Group Limited (202103507)
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202221934)
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)