London & Quadrant Housing Trust (202116813)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Melton Borough Council (202000883)
This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint.
Metropolitan Thames Valley Housing (202017135)
The complaint is about the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their visitors; of a leak in her ceiling; that the communal washing facilities were in a state of disrepair; that the communal bin had not been collected. The complaint also relates …
Notting Hill Genesis (202118975)
REPORT COMPLAINT 202118975 Notting Hill Genesis 20 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Peabody Trust (202003977)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB).
The Guinness Partnership Limited (202117909)
The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response to damage to the resident’s carpet and sofa.
Town and Country Housing (202117800)
The complaint is about the landlord’s handling of repairs to the resident’s shower and his request for compensation.
Wolverhampton City Council (202117510)
The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s response to the resident’s concerns over security related to a key safe at the property. The landlord’s response to the resident’s request for the landlord to remove decking from her …
Women’s Pioneer Housing Limited (202116794)
The complaint is about the landlord’s handling of the resident’s transfer request.
Home Group Limited (202113815)
This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing the related complaint.
Leeds City Council (202106083)
The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.
Newham Council (202004315)
The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into a leak. queries about the building insurance.
Thames Valley Housing Association Limited (202118911)
The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its communication around this. The complaint is also about the associated handling of the complaint.
East Midlands Housing Group Limited (202110368)
This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.
Kingston upon Hull City Council (202120796)
The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.
Newlon Housing Trust (202123057)
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
Onward Homes Limited (202119348)
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
Sandwell Metropolitan Borough Council (202014265)
The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.
Shepherds Bush Housing Association Limited (202110713)
The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.
Soha Housing Limited (202005163)
This complaint is about the landlord’s handling of soundproofing works to the resident’s property.
Sovereign Living Limited (202015350)
This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s complaint handling.
Wealden District Council (202010105)
This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.
Orbit Group Limited (202011022)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs required to the roof at the property. Complaints handling.
Southwark Council (202104866)
This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ reports of mould growth in the bathroom; its decision to place the residents on a register for potentially aggressive customers; the residents’ concerns about estate service charges.
Thames Valley Housing Association Limited (202007961)
The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and antisocial behaviour (ASB).
Wandsworth Council (202112082)
REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Flagship Housing Group Limited (202113213)
The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.
Home Group Limited (202111155)
The complaint is about the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on the resident’s contact with the landlord. The resident’s concerns about the level of the service charge.
Orbit Housing Association Limited (202103417)
The complaint is about the landlord’s response to:
Peabody Trust (202103149)
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
Shian Housing Association Limited (202017018)
The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.
Southern Housing Group Limited (202110741)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.
Torus62 Limited (202122355)
The complaint is about the landlord’s response to the resident’s reports about repairs.
Runnymede Borough Council (202116044)
The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The resident’s request to transfer to another property.
Thames Valley Housing Association Limited (202104887)
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.
Barking and Dagenham Council (202017534)
This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.
Catalyst Housing Limited (202103784)
The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other defects. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202007394)
The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of damage caused by operatives to flooring whilst relocating an electrical socket. Reports of staff not wearing face masks. The related complaint.
Croydon Council (202104074)
REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Gateway Housing Association Limited (202117769)
The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.
Haringey Council (202115076)
The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s decision to decline the resident’s request for a management transfer.
Haringey London Borough Council (202121817)
The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.
Hyde Housing Association Limited (201910669)
The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front door. The landlord’s complaint handling has also been considered.
Hyde Housing Association Limited (202105671)
The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct.
Notting Hill Genesis (202012575)
The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.
Notting Hill Genesis (202109990)
The complaint is about the landlord’s handling of the resident’s housing application.
Sandwell Metropolitan Borough Council (202104914)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.
Southway Housing Trust (Manchester) Limited (202006626)
The complaint is about the landlord’s handling of the resident’s request to be transferred.
Torus62 Limited (202102544)
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
Tower Hamlets Homes (202113702)
The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it took to respond at stage two of the complaints procedure.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)