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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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20 May 2022 Reasonable Redress London & Quadrant Housing Trust (202116813) Case 202116813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint. 20 May 2022 Partial Maladministration Melton Borough Council (202000883) Case 202000883 · Financial This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint. 20 May 2022 No Maladministration Metropolitan Thames Valley Housing (202017135) Case 202017135 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their … 20 May 2022 No Maladministration Notting Hill Genesis (202118975) Case 202118975 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118975 Notting Hill Genesis 20 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 May 2022 No Maladministration Peabody Trust (202003977) Case 202003977 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB). 20 May 2022 No Maladministration The Guinness Partnership Limited (202117909) Case 202117909 · Financial The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response … 20 May 2022 No Maladministration Town and Country Housing (202117800) Case 202117800 · Financial The complaint is about the landlord’s handling of repairs to the resident’s shower and his request for compensation. 20 May 2022 Partial Maladministration Wolverhampton City Council (202117510) Case 202117510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s … 20 May 2022 Reasonable Redress Women’s Pioneer Housing Limited (202116794) Case 202116794 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 19 May 2022 Partial Maladministration Home Group Limited (202113815) Case 202113815 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing … 19 May 2022 No Maladministration Leeds City Council (202106083) Case 202106083 · Managing Relations The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling … 19 May 2022 Partial Maladministration Newham Council (202004315) Case 202004315 · Managing Relations The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into … 19 May 2022 Partial Maladministration Thames Valley Housing Association Limited (202118911) Case 202118911 · Managing Relations The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its … 18 May 2022 Maladministration East Midlands Housing Group Limited (202110368) Case 202110368 · Managing Relations This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and … 18 May 2022 Maladministration Kingston upon Hull City Council (202120796) Case 202120796 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway. 18 May 2022 Reasonable Redress Newlon Housing Trust (202123057) Case 202123057 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a damaged fence. 18 May 2022 Reasonable Redress Onward Homes Limited (202119348) Case 202119348 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 18 May 2022 Maladministration Sandwell Metropolitan Borough Council (202014265) Case 202014265 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated … 18 May 2022 Maladministration Shepherds Bush Housing Association Limited (202110713) Case 202110713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair. 18 May 2022 Reasonable Redress Soha Housing Limited (202005163) Case 202005163 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of soundproofing works to the resident’s property. 18 May 2022 Maladministration Sovereign Living Limited (202015350) Case 202015350 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The … 18 May 2022 No Maladministration Wealden District Council (202010105) Case 202010105 · Financial This complaint is about the landlord’s response to the resident’s queries about his electricity service charge. 17 May 2022 Maladministration Orbit Group Limited (202011022) Case 202011022 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. … 17 May 2022 Partial Maladministration Southwark Council (202104866) Case 202104866 · Financial This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ … 17 May 2022 Maladministration Thames Valley Housing Association Limited (202007961) Case 202007961 · ASB/Abuse/Nuisance The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and … 17 May 2022 No Maladministration Wandsworth Council (202112082) Case 202112082 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 16 May 2022 Partial Maladministration Home Group Limited (202111155) Case 202111155 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on … 16 May 2022 Reasonable Redress Orbit Housing Association Limited (202103417) Case 202103417 · Managing Relations The complaint is about the landlord’s response to: 16 May 2022 Reasonable Redress Peabody Trust (202103149) Case 202103149 · Managing Relations The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling. 16 May 2022 No Maladministration Shian Housing Association Limited (202017018) Case 202017018 · Estate Management The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s … 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 16 May 2022 Reasonable Redress Torus62 Limited (202122355) Case 202122355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 May 2022 Partial Maladministration Runnymede Borough Council (202116044) Case 202116044 · Moving/Buying/Selling Home The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The … 14 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202104887) Case 202104887 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated … 13 May 2022 Maladministration Barking and Dagenham Council (202017534) Case 202017534 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to … 13 May 2022 Maladministration Catalyst Housing Limited (202103784) Case 202103784 · Managing Relations The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of … 13 May 2022 Partial Maladministration Clarion Housing Association Limited (202007394) Case 202007394 · Managing Relations The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of … 13 May 2022 Maladministration Croydon Council (202104074) Case 202104074 · Managing Relations REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 May 2022 Maladministration Gateway Housing Association Limited (202117769) Case 202117769 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into … 13 May 2022 No Maladministration Haringey Council (202115076) Case 202115076 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s … 13 May 2022 Maladministration Haringey London Borough Council (202121817) Case 202121817 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (201910669) Case 201910669 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (202105671) Case 202105671 · Managing Relations The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct. 13 May 2022 Reasonable Redress Notting Hill Genesis (202012575) Case 202012575 · Information and data management The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to … 13 May 2022 No Maladministration Notting Hill Genesis (202109990) Case 202109990 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 13 May 2022 No Maladministration Sandwell Metropolitan Borough Council (202104914) Case 202104914 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking … 13 May 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202006626) Case 202006626 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be transferred. 13 May 2022 Maladministration Torus62 Limited (202102544) Case 202102544 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 13 May 2022 Maladministration Tower Hamlets Homes (202113702) Case 202113702 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it …