Central Bedfordshire Council (202524985)
The landlord delayed in responding to the resident’s complaint but explained that this was because her complaint was complex. It appropriately sought extensions and replied in full to all her points.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202530773)
Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom open-plan property with […]
Delta Housing Limited (202443980)
Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident told the landlord that her neighbour was causing […]
Derby City Council (202508189)
Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a flat. […]
GreenSquareAccord Limited (202524178)
Decision Case ID 202524178 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident reported repairs to her landlord including a broken back […]
Haringey London Borough Council (202425109)
Decision Case ID 202425109 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The resident lives in a 4 […]
Hyde Housing Association Limited (202314832)
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
Incommunities Limited (202346910)
Decision Case ID 202346910 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident asked the landlord to erect higher fencing in his front […]
Incommunities Limited (202409286)
Decision Case ID 202409286 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised concerns with the landlord about staff conduct and […]
Leeds City Council (202340815)
Although the landlord provided timely responses to the resident and its stage 1 response identified failings and made commitments to improve case management, these commitments were not implemented. The landlord failed to effectively manage the ongoing ASB issues and failed to provide a lasting and meaningful resolution.
London Borough of Barking and Dagenham (202341562)
Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident raised […]
London Borough of Camden Council (202516776)
Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The resident made two separate […]
London Borough of Camden Council (202527094)
Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 February 2026 Background The resident complained to the landlord on 22 […]
London Borough of Harrow (202316982)
Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 February 2026 Background The resident lives in a block of residential flats. The […]
London Borough of Hillingdon (202415784)
Decision Case ID 202415784 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 September 2026 Background The resident lives in the property with […]
London Borough of Islington (202334444)
Decision Case ID 202334444 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives with her adult son who has severe […]
London Borough of Lambeth (202517305)
Decision Case ID 202517305 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The leaseholder corresponded with and complained to […]
London Borough of Lewisham (202527711)
Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The property is a flat in a […]
London Borough of Wandsworth (202531510)
Decision Case ID 202531510 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident received Universal Credit to […]
London & Quadrant Housing Trust (202301975)
Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident is a senior citizen who lives […]
London & Quadrant Housing Trust (202313958)
Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background On 9 October 2022 the resident told the […]
London & Quadrant Housing Trust (202417059)
Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background In 2023 the resident reported that a bedroom […]
Metropolitan Thames Valley Housing (MTV) (202233381)
Decision Case ID 202233381 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 February 2026 Background The resident is a shared owner of a […]
Moat Homes Limited (202525161)
Decision Case ID 202525161 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a new-build flat. She has asthma and […]
Moat Homes Limited (202526732)
There were minor delays in the landlord’s complaint handling. These caused no detriment to the overall outcome.
North Kesteven District Council (202329232)
Decision Case ID 202329232 Decision type Investigation Landlord North Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident has been a […]
Notting Hill Genesis (202305960)
Decision Case ID 202305960 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom house with her son who […]
One Housing Group Limited (202332025)
Decision Case ID 202332025 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives with her partner in a 2-bedroom terrace house. […]
Peabody Trust (202303413)
Decision Case ID 202303413 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 27 February 2026 Background Under the lease agreement, the resident pays variable service charges. In March 2023 […]
Peabody Trust (202523703)
Decision Case ID 202523703 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident’s property is a 2-bedroom house. She lives in the property […]
Peabody Trust (202528890)
Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background Following a leak at the property, the resident was without hot […]
Places for People Group Limited (202407584)
The landlord acknowledged its delays in the handling of the complaint. It apologised and offered redress in line with our remedies guidance.
Poplar Housing And Regeneration Community Association Limited (202451639)
Although the landlord significantly delayed its stage 2 response, it acknowledged this and offered an appropriate remedy.
Rykneld Homes Limited (202518594)
Decision Case ID 202518594 Decision type Investigation Landlord Rykneld Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom house owned by the local council. […]
Salix Homes Limited (202441581)
Decision Case ID 202441581 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Introductory Tenancy Date 27 August 2026 Background The resident had experienced issues with noise from a neighbouring property, which […]
Sanctuary Housing Association (202452495)
Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 February 2026 Background The resident signed the tenancy for the property in […]
Southern Housing (202214261)
Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident complained to the landlord about its handling of her […]
Southern Housing (202433447)
Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The leaseholder complained to the landlord about the way it handled repairs […]
Southern Housing (202507149)
Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident complained about damp and mould in his daughter’s bedroom, […]
Southern Housing (202516755)
Decision Case ID 202516755 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a flat which needed a replacement kitchen […]
Southern Housing (202523916)
Decision Case ID 202523916 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in this property with her young daughter who […]
Sovereign Network Group (202334235)
Decision Case ID 202334235 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives with mental health vulnerabilities. Her husband is her […]
Stonewater Limited (202307883)
Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident owns and lives in an apartment within a block. The landlord is […]
Stonewater Limited (202402424)
Decision Case ID 202402424 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised a complaint with the landlord on 21 December […]
The Riverside Group Limited (202410041)
Decision Case ID 202410041 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 February 2026 Background The resident queried an additional service charge cost around late October/early […]
Thrive Homes Limited (202423429)
Decision Case ID 202423429 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident has been a tenant of the landlord since September […]
Torus62 Limited (202523824)
Decision Case ID 202523824 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2 bedroom house with her 2 […]
West Northamptonshire Council (202228112)
Decision Case ID 202228112 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local authority Occupancy Secure tenancy Date 27 February 2026 Background The resident, who has vulnerabilities, moved to her home through […]
Woking Borough Council (202347827)
Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in the property with his […]
Your Housing Group Limited (202423517)
Decision Case ID 202423517 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident contacted the landlord as he was unhappy with the […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)