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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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30 Sep 2024 Partial Maladministration Squared Housing (202307830) Case 202307830 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: request to keep an assistance dog at her property; reports … 30 Sep 2024 Maladministration Stonewater Limited (202339798) Case 202339798 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak from the mechanical ventilation with heat … 30 Sep 2024 Maladministration Sutton Housing Partnership (202223502) Case 202223502 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks at the property. Handling of reports of damp and … 30 Sep 2024 Maladministration Tamworth Borough Council (202336512) Case 202336512 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 30 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202308174) Case 202308174 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This report … 30 Sep 2024 Maladministration The Guinness Partnership Limited (202344110) Case 202344110 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling … 30 Sep 2024 No Maladministration The Riverside Group Limited (202300145) Case 202300145 · Occupancy Rights The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202310139) Case 202310139 · Estate Management The complaint is about the landlord’s: handling of the resident’s reports that his parking space was being used by others … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202320607) Case 202320607 · Estate Management The complaint is about the landlords handling of the resident’s reports of: Repairs in the bathroom and her request for … 30 Sep 2024 No Maladministration Town and Country Housing (202345213) Case 202345213 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property sale during a period that she reported … 30 Sep 2024 Partial Maladministration Vivid Housing Limited (202312618) Case 202312618 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: a neighbour committing benefit fraud. a neighbour running … 30 Sep 2024 Maladministration Your Housing Limited (202233665) Case 202233665 · Managing Relations The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered … 30 Sep 2024 Partial Maladministration Your Housing Limited (202303228) Case 202303228 · Estate Management The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and … 27 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202216329) Case 202216329 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs … 27 Sep 2024 Maladministration A2Dominion Housing Group Limited (202324629) Case 202324629 · Information and data management The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of … 27 Sep 2024 Maladministration Accent Housing Limited (202229189) Case 202229189 · Managing Relations The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The … 27 Sep 2024 Partial Maladministration Amplius Living (202333792) Case 202333792 · Information and data management The complaint is about the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. … 27 Sep 2024 Maladministration Brighton and Hove City Council (202334600) Case 202334600 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was … 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 27 Sep 2024 Reasonable Redress Cottsway Housing Association Limited (202303048) Case 202303048 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered … 27 Sep 2024 Partial Maladministration East End Homes Limited (202306045) Case 202306045 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated … 27 Sep 2024 Maladministration ForHousing Limited (202340780) Case 202340780 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. … 27 Sep 2024 Partial Maladministration Halton Housing (202302434) Case 202302434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The … 27 Sep 2024 Maladministration Hyde Housing Association Limited (202328571) Case 202328571 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. … 27 Sep 2024 Maladministration London Borough of Newham (202323476) Case 202323476 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s … 27 Sep 2024 London & Quadrant Housing Trust (L&Q) (202227036) Case 202227036 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the … 27 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333752) Case 202333752 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The … 27 Sep 2024 Maladministration Orbit Group Limited (202302222) Case 202302222 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint. 27 Sep 2024 Maladministration Portsmouth City Council (202234943) Case 202234943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests … 27 Sep 2024 Partial Maladministration Prima Housing Group Limited (202300773) Case 202300773 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman … 27 Sep 2024 Partial Maladministration Sage Housing Limited (SHL) (202306928) Case 202306928 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ … 27 Sep 2024 Maladministration Sanctuary Housing Association (202303393) Case 202303393 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property. 27 Sep 2024 Maladministration Southampton City Council (202326087) Case 202326087 · Old Complaints Handling categories The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s … 27 Sep 2024 Maladministration Southwark Council (202125220) Case 202125220 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s … 27 Sep 2024 Maladministration Stroud District Council (202215859) Case 202215859 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of heating repairs. 27 Sep 2024 Maladministration Tower Hamlets Homes (202220118) Case 202220118 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This … 27 Sep 2024 Maladministration Warwick District Council (202201904) Case 202201904 · Financial The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident … 26 Sep 2024 No Maladministration Beyond Housing Limited (202323915) Case 202323915 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a housing transfer. 26 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202229122) Case 202229122 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also … 26 Sep 2024 Maladministration East Devon District Council (202231306) Case 202231306 · Information and data management The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s … 26 Sep 2024 Maladministration Fairhive Homes Limited (202316144) Case 202316144 · Managing Relations The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling … 26 Sep 2024 Maladministration Homes Plus Limited (202341523) Case 202341523 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs at the resident’s property. The landlord’s complaint handling is also considered. 26 Sep 2024 Maladministration Karbon Homes Limited (202331768) Case 202331768 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s requests for repairs in the bathroom. 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Partial Maladministration London Borough of Newham (202205487) Case 202205487 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal … 26 Sep 2024 Outside Jurisdiction London Borough of Redbridge (202230183) Case 202230183 · Managing Relations The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation. 26 Sep 2024 Maladministration London Borough of Redbridge (202318336) Case 202318336 · Managing Relations This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128367) Case 202128367 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated … 26 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301154) Case 202301154 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The …