Southern Housing Group Limited (202120117)
The complaint is about the landlord’s handling of the resident’s: Request for a copy of an EWS1, External Wall System fire review certificate. Request to provide evidence of fire safety. Complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Welwyn Hatfield Borough Council (202122294)
The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s response to the resident’s reports of damage to her belongings and flooring because of the leak, damp, mould and associated repairs. This investigation also considers the landlord’s complaint handling.
Westminster City Council (202211865)
The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint.
A2Dominion Housing Group Limited (202126302)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Brighton and Hove City Council (202218635)
REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Clarion Housing Association Limited (202121016)
The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property.
Clarion Housing Association Limited (202208650)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in her bathroom and kitchen. The Ombudsman has also considered the landlord’s complaint handling and record keeping as part of the assessment.
Hightown Housing Association Limited (202121975)
The complaint is about the landlord’s handling of: The concerns raised by the resident about the safety and condition of the property when she moved in via a mutual exchange. The associated complaint
Stockport Homes Limited (202113835)
The complaint is about: The landlord's handling of the resident’s concerns about rehousing. The condition of the resident’s new home and ongoing repair issues. The landlord’s handling of the complaint.
Thurrock Council (202218825)
The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural survey to be completed.
A2Dominion Housing Group Limited (202216864)
The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling.
Aster Group Limited (202214054)
The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould in the property. The landlord’s response to the resident’s request for a management move.
Bromford Housing Group Limited (202210356)
The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to the garden path, and; response to requests it make reasonable adjustments when arranging repairs appointments. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.
Clarion Housing Association Limited (202124449)
The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.
Cross Keys Homes Limited (202118626)
The complaint is about the landlord’s response to the leaseholder’s: Concerns about the communal garden. Objection to the replacement of cladding. Related complaint. Objections to charges for the cost of cladding renewal.
Hackney Council (202213194)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
‘Johnnie’ Johnson Housing Trust Limited (202116565)
The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.
Midland Heart Limited (202125636)
The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response to the resident’s reports of draughts from the windows throughout the property. The landlord’s response to the resident’s request to move. The landlord’s response to the resident’s reports of her …
Notting Hill Genesis (NHG) (202122911)
The complaint is about: The theft of the resident’s bicycle from a shared bicycle store in 2017. The landlord’s response to the resident about his service charge arrears. The landlord’s complaint handling.
Peabody Trust (202200039)
This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.
Anchor Hanover Group (202210054)
The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the resident’s reports of traffic noise from outside the property. Response to the resident’s request for a priority transfer to a ground floor flat at the rear of the property. Complaint …
Cheltenham Borough Homes Limited (202216212)
The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint.
Hackney Council (202112672)
The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let to her. The resident’s reports of leaking gutters and associated damp and mould. Heating repairs. Concerns raised by the resident about a fire escape door. The resident’s …
Harlow District Council (202212441)
REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Harlow District Council (202222305)
The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint handling. This report also examines the landlord’s record keeping.
Lambeth Council (202114942)
The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property.
London Borough of Hackney (202219315)
The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property.
London & Quadrant Housing Trust (L&Q) (202120759)
The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the block he owned a shared-ownership property in, to enable him to complete the sale of the property; The landlord’s response to the resident’s request that it buy-back his shared ownership …
Royal Borough of Kensington and Chelsea (202117265)
The complaint is about the landlord’s: Handling of the resident’s reports of a lighting fault. Complaints handling.
The Riverside Group Limited (202214546)
The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree.
London & Quadrant Housing Trust (L&Q) (202212381)
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
London & Quadrant Housing Trust (L&Q) (202212402)
The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the property. The Ombudsman has also looked at the landlord’s complaint handling.
Midland Heart Limited (202114092)
REPORT COMPLAINT 202114092 Midland Heart Limited 8 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (NHG) (202213630)
The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge and her request to withhold the increase pending the outcome …
Thirteen Housing Group Limited (202204655)
The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
Tower Hamlets Homes (202216444)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.
Trafford Housing Trust Limited (202218381)
The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.
A2Dominion Housing Group Limited (202210846)
The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.
Christian Action (Enfield) Housing Association Limited (202105986)
The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.
Harlow District Council (202211041)
The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.
Hyde Housing Association Limited (202216788)
The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.
Paragon Asra Housing Limited (202120242)
The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.
Paragon Asra Housing Limited (202216669)
The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the property. The landlord’s complaint handling.
Swan Housing Association Limited (202211196)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs.
Birmingham City Council (202111745)
The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint.
East Riding of Yorkshire Council (202208441)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.
Lambeth Council (202123086)
The complaint is about: The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling.
Sanctuary Housing Association (202204936)
The leaseholder’s complaint is about the landlord’s response to her concerns about: Communal repairs. Communal service provision. The Ombudsman will also consider the landlord’s complaint handling.
Sovereign Housing Association Limited (202014730)
The complaint is about the landlord’s:
Your Housing Limited (202114217)
The complaint is about the landlord’s handling of the resident’s:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)