Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2022 ×

Showing 1,960 of 16,595 decisions

Decisions

Most recent first
27 May 2022 Partial Maladministration Southwark Council (202014304) Case 202014304 · Managing Relations The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling … 27 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202112605) Case 202112605 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s … 26 May 2022 Partial Maladministration Ashford Borough Council (202013423) Case 202013423 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ … 26 May 2022 Outside Jurisdiction Clarion Housing Association Limited (202008909) Case 202008909 · Financial The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020. 26 May 2022 Partial Maladministration Clarion Housing Association Limited (202106696) Case 202106696 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s … 26 May 2022 Mediation ForHousing Limited (202110311) Case 202110311 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be … 26 May 2022 Maladministration Freebridge Community Housing Limited (202109575) Case 202109575 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property. 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 26 May 2022 Partial Maladministration London & Quadrant Housing Trust (202118979) Case 202118979 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to … 26 May 2022 Maladministration Longhurst Group Limited (202116735) Case 202116735 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof. 26 May 2022 Partial Maladministration Metropolitan Thames Valley Housing (202005847) Case 202005847 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 26 May 2022 No Maladministration Ongo Homes Limited (202113036) Case 202113036 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB … 26 May 2022 Partial Maladministration Onward Group Limited (202113638) Case 202113638 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of … 26 May 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202115538) Case 202115538 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation … 26 May 2022 Maladministration Sandwell Metropolitan Borough Council (202106499) Case 202106499 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided. 26 May 2022 Reasonable Redress The Guinness Partnership Limited (202112838) Case 202112838 · Managing Relations The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved … 26 May 2022 Mediation The Riverside Group Limited (202120187) Case 202120187 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check appointment. 26 May 2022 Mediation Torus62 Limited (202123631) Case 202123631 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered in relation to its response to a leak. 25 May 2022 Maladministration Brighton and Hove City Council (202120965) Case 202120965 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange. 25 May 2022 Maladministration Catalyst Housing Limited (202115702) Case 202115702 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, … 25 May 2022 No Maladministration Clarion Housing Association Limited (202009100) Case 202009100 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise … 25 May 2022 No Maladministration Dover District Council (202119825) Case 202119825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations at his property. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange. 25 May 2022 Partial Maladministration London & Quadrant Housing Trust (202008983) Case 202008983 · Managing Relations The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling. 25 May 2022 Mediation Metropolitan Housing Trust Limited (202113980) Case 202113980 · Managing Relations The complaint is about the landlord’s handling of a mutual exchange application. 25 May 2022 Maladministration Metropolitan Thames Valley Housing (202016312) Case 202016312 · Old Property Condition migrated-2025 REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 May 2022 Reasonable Redress Sanctuary Housing Association (202120335) Case 202120335 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint. 25 May 2022 Reasonable Redress Sanctuary Housing Association (202121220) Case 202121220 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin … 25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s … 25 May 2022 Partial Maladministration Tower Hamlets Homes (202109442) Case 202109442 · Old Property Condition migrated-2025 The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation … 24 May 2022 Reasonable Redress London & Quadrant Housing Trust (202106643) Case 202106643 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom. 24 May 2022 No Maladministration Royal Borough of Kensington and Chelsea (202122327) Case 202122327 · Financial The complaint is about: 24 May 2022 Partial Maladministration Southend-on-Sea Borough Council (202115415) Case 202115415 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. … 24 May 2022 Partial Maladministration The Riverside Group Limited (202007006) Case 202007006 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his neighbours. Repairs to … 23 May 2022 Reasonable Redress Greenwich Council (201914844) Case 201914844 · Old Property Condition categories The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained … 23 May 2022 No Maladministration LiveWest Homes Limited (202111633) Case 202111633 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a … 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 23 May 2022 Reasonable Redress The Guinness Partnership Limited (202115799) Case 202115799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her … 23 May 2022 No Maladministration Thirteen Housing Group Limited (202116721) Case 202116721 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom. 22 May 2022 No Maladministration Clarion Housing Association Limited (202012635) Case 202012635 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at … 22 May 2022 Maladministration Paragon Asra Housing Limited (202111314) Case 202111314 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a noise nuisance by her neighbour. Complaint handling. 22 May 2022 Partial Maladministration Sovereign Living Limited (202111761) Case 202111761 · Managing Relations The complaint is about the amount the landlord’s response to the resident’s reports of a leak entering his property, and … 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 20 May 2022 Partial Maladministration bpha Limited (202014080) Case 202014080 · Managing Relations The leaseholder complains about the landlord’s handling of their reports of the following defects at the property: Front door seal. … 20 May 2022 Partial Maladministration Bristol City Council (202110757) Case 202110757 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in … 20 May 2022 Maladministration Hackney Council (202118205) Case 202118205 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the … 20 May 2022 Reasonable Redress Housing 21 (202117730) Case 202117730 · Managing Relations The complaint is about the landlord's response to the resident’s reports of misconduct by a member of the landlord’s staff, … 20 May 2022 Maladministration Lambeth Council (202121192) Case 202121192 · Financial The complaint is about the landlord’s handling of a refund into the resident’s rent account. 20 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104623) Case 202104623 · Financial The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had …