Southwark Council (202014304)
The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling has also been considered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Thames Valley Housing Association Limited (202112605)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling
Ashford Borough Council (202013423)
The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ request for a management move. Related complaint handling.
Clarion Housing Association Limited (202008909)
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
Clarion Housing Association Limited (202106696)
This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s report of an unsafe driveway; the resident’s reports of internal repairs needed to the property; the related complaint.
ForHousing Limited (202110311)
The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging.
Freebridge Community Housing Limited (202109575)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property.
Hyde Housing Association Limited (202104441)
The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.
London & Quadrant Housing Trust (202118979)
The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to be changed to a standard bathroom. The associated complaint.
Longhurst Group Limited (202116735)
The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof.
Metropolitan Thames Valley Housing (202005847)
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
Ongo Homes Limited (202113036)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB reports made against the resident.
Onward Group Limited (202113638)
The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202115538)
The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .
Sandwell Metropolitan Borough Council (202106499)
The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.
The Guinness Partnership Limited (202112838)
The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.
The Riverside Group Limited (202120187)
The complaint is about the landlord’s handling of an annual gas safety check appointment.
Torus62 Limited (202123631)
The complaint is about the level of compensation the landlord offered in relation to its response to a leak.
Brighton and Hove City Council (202120965)
The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange.
Catalyst Housing Limited (202115702)
The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, front door and bin storage.
Clarion Housing Association Limited (202009100)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise disturbance the resident’s reports of the lack of maintenance of the neighbour’s garden including dog fouling the related complaint
Dover District Council (202119825)
The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.
Dudley Metropolitan Borough Council (202113474)
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
London & Quadrant Housing Trust (202008983)
The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202113980)
The complaint is about the landlord’s handling of a mutual exchange application.
Metropolitan Thames Valley Housing (202016312)
REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Sanctuary Housing Association (202120335)
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
Sanctuary Housing Association (202121220)
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
Southwark Council (202119518)
The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Homes (202109442)
The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation valve for the resident’s heating system. The resident’s concerns relating to cracks in the property’s ceilings. The resident’s concerns relating to the condition of the electrics in the property.
London & Quadrant Housing Trust (202106643)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.
Royal Borough of Kensington and Chelsea (202122327)
The complaint is about:
Southend-on-Sea Borough Council (202115415)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. Reports of repairs to the property. Reports of antisocial behaviour (ASB). Request for an allocated parking space.
The Riverside Group Limited (202007006)
This complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his neighbours. Repairs to the TV aerial and paving slabs. The related handling of the complaint.
Greenwich Council (201914844)
The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the landlord’s handing of leak reported in June 2021.
LiveWest Homes Limited (202111633)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a management transfer.
One Housing Group Limited (202001357)
The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter ASB in her locality.
The Guinness Partnership Limited (202115799)
The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage caused to the bathroom fan and flooding of the bathroom floor.
Thirteen Housing Group Limited (202116721)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.
Clarion Housing Association Limited (202012635)
The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property.
Paragon Asra Housing Limited (202111314)
The complaint is about the landlord’s: Handling of the resident’s reports of a noise nuisance by her neighbour. Complaint handling.
Sovereign Living Limited (202111761)
The complaint is about the amount the landlord’s response to the resident’s reports of a leak entering his property, and the subsequent amount of compensation offered. The Ombudsman has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202103769)
The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her property and the handling of the repairs. The landlord’s complaint handling.
Abri Group Limited (202102900)
The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.
bpha Limited (202014080)
The leaseholder complains about the landlord’s handling of their reports of the following defects at the property: Front door seal. Gas meter box. Insulation/sound proofing. Internal doors and doorframes. The leaseholder complains about the landlord's overall handling of the formal complaint. The leaseholder also complains about the handling of other …
Bristol City Council (202110757)
The complaint is about the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in temporary accommodation. The resident’s reports about the repairs at the start of the tenancy. The resident’s reports about flooding of the back garden and pathway. The resident’s reports about cracks …
Hackney Council (202118205)
The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the subsequent damage caused to her property.
Housing 21 (202117730)
The complaint is about the landlord's response to the resident’s reports of misconduct by a member of the landlord’s staff, relating to a meeting held on 14 January 2020.
Lambeth Council (202121192)
The complaint is about the landlord’s handling of a refund into the resident’s rent account.
London & Quadrant Housing Trust (202104623)
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had undertaken. The resident’s queries about its repairs processes, specifically during periods of lockdown as a result of Covid-19. Repairs to the resident’s bathroom in 2019. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)