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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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24 Jun 2021 Maladministration Jigsaw Homes Tameside (202000469) Case 202000469 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property. 24 Jun 2021 No Maladministration Lewisham Council (201913042) Case 201913042 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the … 24 Jun 2021 No Maladministration Notting Hill Genesis (202002199) Case 202002199 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 24 Jun 2021 Partial Maladministration Optivo (202007672) Case 202007672 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the … 24 Jun 2021 Reasonable Redress Orbit Group Limited (201908846) Case 201908846 · Financial The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level … 24 Jun 2021 Maladministration Shepherds Bush Housing Association Limited (202014550) Case 202014550 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 24 Jun 2021 No Maladministration South Tyneside Council (202012625) Case 202012625 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property. 23 Jun 2021 Partial Maladministration Haringey Council (202009073) Case 202009073 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 23 Jun 2021 Partial Maladministration Islington Council (201912304) Case 201912304 · ASB/Abuse/Nuisance The complaints are about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) prior to March 2020. Concerns … 23 Jun 2021 Maladministration Southwark Council (202003378) Case 202003378 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom. 22 Jun 2021 No Maladministration First Choice Homes Oldham Limited (202012538) Case 202012538 · Estate Management The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden … 22 Jun 2021 No Maladministration LiveWest Homes Limited (202015383) Case 202015383 · ASB/Abuse/Nuisance REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Jun 2021 Maladministration London Borough of Enfield (201914492) Case 201914492 · Local Authority / ALMO or TMO The complaint is about the landlord’s: 22 Jun 2021 Reasonable Redress Peabody Trust (202014675) Case 202014675 · Old Property Condition migrated-2025 The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s … 22 Jun 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202002742) Case 202002742 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and … 22 Jun 2021 Reasonable Redress Slough Borough Council (201817026) Case 201817026 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; … 22 Jun 2021 No Maladministration The Riverside Group Limited (202017095) Case 202017095 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back … 21 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202011850) Case 202011850 · Estate Management The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue. 21 Jun 2021 Reasonable Redress One Housing Group Limited (202015974) Case 202015974 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the … 21 Jun 2021 Partial Maladministration One Vision Housing Limited (202015896) Case 202015896 · Moving/Buying/Selling Home The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact … 21 Jun 2021 No Maladministration Optivo (202003490) Case 202003490 · ASB/Abuse/Nuisance The complaint is about the way the landlord has handled the resident’s reports of antisocial behaviour (ASB). 21 Jun 2021 No Maladministration Peabody Trust (202003187) Case 202003187 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in … 21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 21 Jun 2021 Maladministration Southway Housing Trust (Manchester) Limited (202015797) Case 202015797 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the … 21 Jun 2021 Partial Maladministration Tandridge District Council (202010455) Case 202010455 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010455 Tandridge District Council 21 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Jun 2021 No Maladministration Teign Housing (202005333) Case 202005333 · Old Property Condition migrated-2025 The complaint concerns the extent of repair and redecorating works offered by the landlord following a roof leak. 21 Jun 2021 No Maladministration Welwyn Hatfield Borough Council (202011128) Case 202011128 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. … 21 Jun 2021 No Maladministration Westminster City Council (202104954) Case 202104954 · Local Authority / ALMO or TMO The resident has complained that: The landlord’s management of parking by the leaseholders’ contractors is unfair in comparison to the … 19 Jun 2021 Outside Jurisdiction Onward Homes Limited (202102430) Case 202102430 · Moving/Buying/Selling Home The complaint concerns the assessment of the resident’s housing needs 18 Jun 2021 Partial Maladministration London & Quadrant Housing Trust (202006559) Case 202006559 · Financial The complaint is about: The landlord’s handling of the resident’s service charge account. The landlord’s handling of the resident’s request … 18 Jun 2021 Reasonable Redress Metropolitan Housing Trust Limited (201912991) Case 201912991 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property. 18 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202009429) Case 202009429 · Managing Relations This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the … 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 18 Jun 2021 No Maladministration Midland Heart Limited (201816955) Case 201816955 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy … 18 Jun 2021 Mediation Sanctuary Housing Association (202013441) Case 202013441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property. 18 Jun 2021 Mediation Southwark Council (202014568) Case 202014568 · Local Authority / ALMO or TMO The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works. 18 Jun 2021 No Maladministration The Riverside Group Limited (202002928) Case 202002928 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints. 18 Jun 2021 Reasonable Redress Tower Hamlets Council (202005008) Case 202005008 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports. 18 Jun 2021 No Maladministration Waltham Forest Council (202007804) Case 202007804 · Local Authority / ALMO or TMO The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a … 17 Jun 2021 Maladministration Cheshire Peaks & Plains Housing Trust (201910162) Case 201910162 · Estate Management The complaint is about: 17 Jun 2021 Outside Jurisdiction Metropolitan Thames Valley Housing (202009696) Case 202009696 · Financial The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance … 17 Jun 2021 Partial Maladministration Notting Hill Genesis (201909608) Case 201909608 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; … 17 Jun 2021 Mediation Optivo (202100731) Case 202100731 · Estate Management The complaint is about the landlord’s response to: 17 Jun 2021 Partial Maladministration Orbit Group Limited (201909990) Case 201909990 · Managing Relations The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling. 17 Jun 2021 No Maladministration Peabody Trust (202007534) Case 202007534 · Managing Relations The complaint is about the landlord’s: 17 Jun 2021 Reasonable Redress Westminster City Council (202006854) Case 202006854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a … 16 Jun 2021 Outside Jurisdiction Broxtowe Borough Council (202101020) Case 202101020 · Local Authority / ALMO or TMO The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area. 16 Jun 2021 Partial Maladministration Citizen Housing (202005427) Case 202005427 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s requests for repairs to the floorboards in his property prior … 16 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000374) Case 202000374 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns … 16 Jun 2021 Mediation Flagship Housing Group Limited (202006196) Case 202006196 · Information and data management The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the …