Housing Ombudsman Decisions

London Borough of Waltham Forest (202333291)

31 Oct 2025 Case 202333291 Maladministration Local Authority / ALMO or TMO

The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as part of the investigation.

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London Borough of Wandsworth (202346831)

31 Oct 2025 Case 202346831 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]

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London & Quadrant Housing Trust (202321581)

31 Oct 2025 Case 202321581 Partial Maladministration Managing Relations

Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a two-bedroom house with sole use […]

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Metropolitan Thames Valley Housing (MTV) (202424716)

31 Oct 2025 Case 202424716 Partial Maladministration Financial

Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the landlord’s. He owns […]

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Metropolitan Thames Valley Housing (MTV) (202427905)

31 Oct 2025 Case 202427905 Partial Maladministration Estate Management

Decision Case ID 202427905 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a 2-bedroom end-of-terrace house. She […]

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Metropolitan Thames Valley Housing (MTV) (202428004)

31 Oct 2025 Case 202428004 Maladministration Estate Management

Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block owned […]

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Newcastle City Council (202409589)

31 Oct 2025 Case 202409589 No Maladministration Local Authority / ALMO or TMO

Decision Case ID 202409589 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom terraced […]

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Norwich City Council (202402008)

31 Oct 2025 Case 202402008 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2 bedroomed ground […]

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Norwich City Council (202423175)

31 Oct 2025 Case 202423175 Partial Maladministration Managing Relations

Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]

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Nottingham City Council (202504955)

31 Oct 2025 Case 202504955 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]

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Notting Hill Genesis (202339571)

31 Oct 2025 Case 202339571 Maladministration Managing Relations

Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 October 2025 Background The resident lives with her family in a 2 bedroom flat in […]

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Notting Hill Genesis (202446729)

31 Oct 2025 Case 202446729 Partial Maladministration Estate Management

Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property […]

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Notting Hill Genesis (202449521)

31 Oct 2025 Case 202449521 Partial Maladministration Financial

Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy which started in May 2010 and […]

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One Housing Group Limited (202502462)

31 Oct 2025 Case 202502462 Maladministration Managing Relations

Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]

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Orbit Group Limited (202317747)

31 Oct 2025 Case 202317747 Maladministration ASB/Abuse/Nuisance

Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]

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Orbit Group Limited (202345648)

31 Oct 2025 Case 202345648 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She […]

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Orbit Housing Association Limited (202504217)

31 Oct 2025 Case 202504217 Maladministration Managing Relations

Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]

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Peabody Trust (202302435)

31 Oct 2025 Case 202302435 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a second floor flat. He reported anti-social behaviour […]

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Peabody Trust (202315937)

31 Oct 2025 Case 202315937 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy with the landlord and the property […]

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Peabody Trust (202319517)

31 Oct 2025 Case 202319517 Partial Maladministration Managing Relations

Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has been an assured tenant of the landlord since March […]

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Peabody Trust (202336108)

31 Oct 2025 Case 202336108 Maladministration Managing Relations

Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]

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Peabody Trust (202421763)

31 Oct 2025 Case 202421763 Maladministration Managing Relations

Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The lead resident made the complaint to the landlord and the Ombudsman as […]

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Peabody Trust (202429291)

31 Oct 2025 Case 202429291 Maladministration Managing Relations

Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block. What the complaint is […]

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Royal Borough Of Greenwich (202335870)

31 Oct 2025 Case 202335870 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202335870 Decision type Jurisdiction Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a […]

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Royal Borough Of Greenwich (202430607)

31 Oct 2025 Case 202430607 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]

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Sanctuary Housing Association (202405207)

31 Oct 2025 Case 202405207 Partial Maladministration Managing Relations

Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident holds a joint assured tenancy with the landlord in […]

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Sanctuary Housing Association (202417825)

31 Oct 2025 Case 202417825 No Maladministration Managing Relations

Decision Case ID 202417825 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroomflat. On7 December 2023the resident reported […]

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Sanctuary Housing Association (202440846)

31 Oct 2025 Case 202440846 Maladministration Managing Relations

Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the property, which is a 2-bedroom flat […]

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Southern Housing (202312170)

31 Oct 2025 Case 202312170 Partial Maladministration Estate Management

Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her daughter, son in […]

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Southern Housing (202424654)

31 Oct 2025 Case 202424654 No Maladministration Managing Relations

Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is a joint tenant with her partner and they live […]

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Southern Housing (202429128)

31 Oct 2025 Case 202429128 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat on the fifth floor. The resident has […]

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Sovereign Network Group (202337749)

31 Oct 2025 Case 202337749 Maladministration Old Property Condition categories

The resident’s complaint is about the landlord’s handling of a leak.

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Sovereign Network Group (202339751)

31 Oct 2025 Case 202339751 Maladministration Managing Relations

Decision Case ID 202339751 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in 2-bedroom property and has physical health vulnerabilities. […]

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Spitalfields Housing Association Limited (202217735)

31 Oct 2025 Case 202217735 Partial Maladministration Financial

Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a first floor flat in a […]

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St Albans City and District Council (202429798)

31 Oct 2025 Case 202429798 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]

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Stonewater Limited (202412475)

31 Oct 2025 Case 202412475 Partial Maladministration Estate Management

Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a flat on an estate. He has complained about […]

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Stonewater Limited (202501157)

31 Oct 2025 Case 202501157 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

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The Guinness Partnership Limited (202338247)

31 Oct 2025 Case 202338247 No Maladministration Financial

Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]

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The Guinness Partnership Limited (202444348)

31 Oct 2025 Case 202444348 Reasonable Redress Responsive repairs/activity

Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]

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Thirteen Housing Group Limited (202445642)

31 Oct 2025 Case 202445642 Maladministration Managing Relations

Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her young children. […]

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Together Housing Association Limited (202427347)

31 Oct 2025 Case 202427347 Partial Maladministration Managing Relations

Decision Case ID 202427347 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom terraced house. She is […]

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Torus62 Limited (202341603)

31 Oct 2025 Case 202341603 Maladministration Managing Relations

Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat in a 3 story building. […]

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Torus62 Limited (202402631)

31 Oct 2025 Case 202402631 No Maladministration Financial

Decision Case ID 202402631 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident purchased the lease in January 2014. What the complaint is about The […]

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A2Dominion Housing Group Limited (202337249)

30 Oct 2025 Case 202337249 Maladministration Managing Relations

Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property, a first floor flat, since […]

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A2Dominion Housing Group Limited (202412695)

30 Oct 2025 Case 202412695 Maladministration Managing Relations

Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident resides in a 2-bedroom flat. He raised various concerns […]

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Abri Group Limited (202324968)

30 Oct 2025 Case 202324968 No Maladministration Managing Relations

Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident occupied the property with her husband and 5 children. […]

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Abri Group Limited (202504040)

30 Oct 2025 Case 202504040 Maladministration Managing Relations

Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2 bedroom flat with her daughter. […]

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Adur District Council (202440819)

30 Oct 2025 Case 202440819 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]

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Amplius Living (202418079)

30 Oct 2025 Case 202418079 Maladministration Estate Management

Decision Case ID 202418079 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident’s property is a 1-bedroom house. The property shares a communal […]

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Aster Group Limited (202346098)

30 Oct 2025 Case 202346098 Partial Maladministration Managing Relations

Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The property is a 3-bedroom house built in 2019. The resident has […]

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