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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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21 Aug 2023 Maladministration Wandle Housing Association Limited (202219681) Case 202219681 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in … 21 Aug 2023 Maladministration Wokingham Borough Council (202205406) Case 202205406 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 18 Aug 2023 Partial Maladministration Birmingham City Council (202125140) Case 202125140 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. … 18 Aug 2023 Maladministration Birmingham City Council (202225222) Case 202225222 · Managing Relations The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also … 18 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202201622) Case 202201622 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related … 18 Aug 2023 Maladministration Hammersmith and Fulham Council (202221125) Case 202221125 · Financial The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his … 18 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202114809) Case 202114809 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of fly-tipping and its use of CCTV. The resident’s … 18 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202200270) Case 202200270 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the service charge account; and The landlord’s handling … 18 Aug 2023 Maladministration Westminster City Council (202202872) Case 202202872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, … 17 Aug 2023 Maladministration Adur District Council (202006352) Case 202006352 · Managing Relations The complaint is about the landlord’s: 17 Aug 2023 Maladministration Chelmer Housing Partnership Limited (202221244) Case 202221244 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of the associated complaint. 17 Aug 2023 Maladministration Gateshead Metropolitan Borough Council (202116999) Case 202116999 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent … 17 Aug 2023 Partial Maladministration Haringey London Borough Council (202220851) Case 202220851 · Managing Relations This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint. 17 Aug 2023 Maladministration London Borough of Barking and Dagenham (202210257) Case 202210257 · Managing Relations The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling. 17 Aug 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202216564) Case 202216564 · Managing Relations The complaint is about the landlord’s handling of: cyclical repairs to the windows and external doors on the estate; and … 17 Aug 2023 No Maladministration Mount Green Housing Association Limited (202220870) Case 202220870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation. 17 Aug 2023 Maladministration Peabody Trust (202202917) Case 202202917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal … 17 Aug 2023 Maladministration Southampton City Council (202202900) Case 202202900 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of rodent infestation. 17 Aug 2023 Partial Maladministration Southern Housing Group Limited (202123627) Case 202123627 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling. 17 Aug 2023 Severe Maladministration Wolverhampton City Council (202217517) Case 202217517 · Estate Management The complaint is about the landlord’s response to the resident’s: request to install fencing around the boundary of her front … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (201614786) Case 201614786 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (202121687) Case 202121687 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration One Manchester Limited (202208031) Case 202208031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and harassment; Rehousing application; Request … 16 Aug 2023 Partial Maladministration Sandwell Metropolitan Borough Council (202204051) Case 202204051 · Managing Relations The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the … 16 Aug 2023 Maladministration The Guinness Partnership Limited (202219562) Case 202219562 · Managing Relations This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling. 16 Aug 2023 No Maladministration Thurrock Council (202128098) Case 202128098 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint. 16 Aug 2023 Partial Maladministration Wandsworth Council (202200519) Case 202200519 · Managing Relations The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on … 15 Aug 2023 Severe Maladministration Islington Council (202122382) Case 202122382 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and … 15 Aug 2023 Severe Maladministration Kingston upon Thames Council (202209197) Case 202209197 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs … 15 Aug 2023 Maladministration LiveWest Homes Limited (202219939) Case 202219939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building. 15 Aug 2023 Partial Maladministration Midland Heart Limited (202214454) Case 202214454 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to end the resident’s licence. Handling of the resident’s previous compensation payment. Handling … 15 Aug 2023 No Maladministration Midland Heart Limited (202216507) Case 202216507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation … 15 Aug 2023 Partial Maladministration Peabody Trust (202200114) Case 202200114 · Health and Safety (inc. building safety) REPORT COMPLAINT 202200114 Peabody Trust 15 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Aug 2023 Maladministration Thirteen Housing Group Limited (202216348) Case 202216348 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s kitchen repairs. 14 Aug 2023 No Maladministration Barnsley Metropolitan Borough Council (202127147) Case 202127147 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom. 14 Aug 2023 Maladministration Birmingham City Council (202201323) Case 202201323 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s … 14 Aug 2023 No Maladministration Broadland Housing Association Limited (202211606) Case 202211606 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to … 14 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202120227) Case 202120227 · Financial The complaint is about the landlord's handling of the resident’s: Decants from the property between April 2021 and June 2021 … 14 Aug 2023 Reasonable Redress Clarion Housing Association Limited (202205171) Case 202205171 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss … 14 Aug 2023 Partial Maladministration Gentoo Group Limited (202218195) Case 202218195 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint. 14 Aug 2023 Maladministration Homes Plus Limited (202109576) Case 202109576 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This … 14 Aug 2023 Maladministration Hyde Housing Association Limited (202114466) Case 202114466 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the … 14 Aug 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211400) Case 202211400 · Financial This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling. 14 Aug 2023 Reasonable Redress Plus Dane Housing Limited (202218640) Case 202218640 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to acquire application. 14 Aug 2023 Maladministration Southern Housing Group Limited (202107312) Case 202107312 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a … 14 Aug 2023 Partial Maladministration Southern Housing Group Limited (202120117) Case 202120117 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Request for a copy of an EWS1, External Wall System … 14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 14 Aug 2023 Maladministration Westminster City Council (202211865) Case 202211865 · Managing Relations The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint. 11 Aug 2023 Maladministration A2Dominion Housing Group Limited (202126302) Case 202126302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Aug 2023 No Maladministration Brighton and Hove City Council (202218635) Case 202218635 · Old Property Condition migrated-2025 REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and …