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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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7 Jun 2022 Maladministration Town and Country Housing (202123546) Case 202123546 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to … 7 Jun 2022 No Maladministration Westminster City Council (202110420) Case 202110420 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her … 6 Jun 2022 Maladministration Clarion Housing Association Limited (202122853) Case 202122853 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet. 6 Jun 2022 No Maladministration Gentoo Group Limited (202122356) Case 202122356 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home. 6 Jun 2022 No Maladministration Harlow District Council (202122759) Case 202122759 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property. 6 Jun 2022 Partial Maladministration Notting Hill Genesis (202119278) Case 202119278 · Financial The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the … 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 6 Jun 2022 Partial Maladministration Sandwell Metropolitan Borough Council (202118314) Case 202118314 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating … 6 Jun 2022 Maladministration Thames Valley Housing Association Limited (202112333) Case 202112333 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the … 6 Jun 2022 Maladministration Thrive Homes Limited (202122651) Case 202122651 · Estate Management The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her … 6 Jun 2022 Partial Maladministration Trent & Dove Housing Limited (202122789) Case 202122789 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s … 6 Jun 2022 No Maladministration Vivid Housing Limited (202016235) Case 202016235 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift. 6 Jun 2022 Partial Maladministration West Kent Housing Association (202121456) Case 202121456 · Managing Relations The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling. 1 Jun 2022 Maladministration Clarion Housing Association Limited (202014737) Case 202014737 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 1 Jun 2022 Maladministration Gentoo Sunderland Ltd (202108649) Case 202108649 · Health and Safety (inc. building safety) The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues … 1 Jun 2022 Maladministration Greenwich Council (202122271) Case 202122271 · Old Property Condition migrated-2025 REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Jun 2022 No Maladministration One Manchester Limited (202105524) Case 202105524 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jun 2022 No Maladministration Sovereign Housing Association Limited (202101866) Case 202101866 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter. 1 Jun 2022 Partial Maladministration Tower Hamlets Council (202118126) Case 202118126 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent … 31 May 2022 Maladministration Arun District Council (202109998) Case 202109998 · Managing Relations The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). … 31 May 2022 No Maladministration Aster Group Limited (202123084) Case 202123084 · Estate Management The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge. 31 May 2022 Maladministration Barking and Dagenham Council (202101016) Case 202101016 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports of damp and mould in her property. 31 May 2022 Partial Maladministration Central and Cecil Housing Trust (201914399) Case 201914399 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of bed bugs in his flat. the alleged antisocial … 31 May 2022 Partial Maladministration Citizen Housing (202010136) Case 202010136 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: its decision to implement contact restrictions; its request … 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 31 May 2022 No Maladministration Clarion Housing Association Limited (202011806) Case 202011806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her … 31 May 2022 Maladministration Hammersmith and Fulham Council (202103242) Case 202103242 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s floor. 31 May 2022 Partial Maladministration Karbon Homes Limited (202004608) Case 202004608 · Managing Relations This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ … 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 31 May 2022 No Maladministration Metropolitan Thames Valley Housing (202017126) Case 202017126 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request to privately arrange an EWS1 survey. 31 May 2022 Maladministration Metropolitan Thames Valley Housing (202122062) Case 202122062 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. … 31 May 2022 No Maladministration North Kesteven District Council (202016829) Case 202016829 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters. 31 May 2022 Maladministration Southwark Council (202106367) Case 202106367 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system. 31 May 2022 Maladministration Southwark Council (202114476) Case 202114476 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered … 31 May 2022 Reasonable Redress Waltham Forest Council (202111729) Case 202111729 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair reports. 30 May 2022 Partial Maladministration Clarion Housing Association Limited (202014927) Case 202014927 · Managing Relations This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling. 30 May 2022 Partial Maladministration Dudley Metropolitan Borough Council (202109196) Case 202109196 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2022 Maladministration Hammersmith and Fulham Council (202101528) Case 202101528 · Managing Relations The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due … 30 May 2022 Maladministration Lambeth Council (202104665) Case 202104665 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 30 May 2022 Partial Maladministration London & Quadrant Housing Trust (202108843) Case 202108843 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and … 30 May 2022 Maladministration Optivo (202108225) Case 202108225 · Managing Relations This complaint is about: The level of redress the landlord offered the resident in response to delays and failures linked … 30 May 2022 Reasonable Redress Your Housing Group Limited (202105287) Case 202105287 · Old Tenants Behaviour categories The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 29 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202120617) Case 202120617 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling. 29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 27 May 2022 Partial Maladministration Gravesham Borough Council (202117844) Case 202117844 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 27 May 2022 Partial Maladministration Habinteg Housing Association Limited (202113654) Case 202113654 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling … 27 May 2022 No Maladministration Rotherham Metropolitan Borough Council (202113082) Case 202113082 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.