Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident became a leaseholder of the property in October 2018. […]
Decision Case ID 202332065 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident’s property is a ground floor flat within a 4-storey […]
Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives alone in a 2 bed third floor flat. In […]
Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in a ground floor flat. They said they have […]
`Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in the 1 bedroom 4th […]
Decision Case ID 202339681 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 October 2025 Background The property is a flat in a communal block. The […]
The landlord accepted failings in its handling of the resident’s complaints. It apologised and offered compensation, which was sufficient to put things right during the complaints procedure.
Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 November 2025 Background The resident has lived at the property for many years. She […]
Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 November 2025 Background The resident lives in the property, […]
Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 November 2025 Background The resident is a leaseholder of the […]
Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom mid terraced house. […]
Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 November 2025 Background The resident, who lived with his family at […]
Decision Case ID 202450433 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom maisonette on the first […]
Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident has lived in a 1-bedroom flat for 10 years. Over […]
Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident was in the process of having numerous repairs completed […]
Decision Case ID 202343356 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a flat with her 2 young children, […]
Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November 2025 Background The property is a first-floor flat. The intercom entry system is located at […]
Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in a 1-bedroom ground floor flat. He […]
Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a […]
Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a secure tenant […]
The landlord recognised its failings and offered suitable redress to put things right. The compensation offered exceeds our remedies guidance, and the landlord apologised
Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a 4 bedroom flat on the fourth (and top) […]
Decision Case ID 202427057 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 4 November 2025 Background The resident has held a lease for the property, a […]
Decision Case ID 202406344 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a 3 bedroom flat. The resident lives with her 2 […]
Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a one bedroom bungalow. In February 2024, […]
Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in the property, which has its own driveway. […]
Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident is an assured tenant and lives in a 2-bedroom […]
Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident and her partner live in a 2-bedroom ground […]
Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date 3 November 2025 Background Before moving to the property, the resident was living with her […]
Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 3 November 2025 Background The property is a first-floor 4-bedroom […]
Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 November 2025 Background The resident was an assured tenant of the landlord from 2014. […]
Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a one-bedroom flat on the third floor of […]
Decision Case ID 202343847 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her […]
Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her son […]
Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a house with her 3 children. […]
Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a property […]
Decision Case ID 202447441 Decision type Investigation Landlord East Riding of Yorkshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a […]
Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom semi-detached house, her […]
Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat in a block with her children. […]
Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. What the complaint […]
Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 3-bedroom house. The tenancy started in July 2019 […]
Decision Case ID 202515498 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident reports that she has experienced […]
Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident has been the leaseholder of […]
Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 4-bedroom terraced […]
Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property as a leaseholder since 2012. […]
Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The property is a ground-floor flat. The resident […]
Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]
Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]
Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |