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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Maladministration Clarion Housing Association Limited (202327436) Case 202327436 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due … 2 Oct 2024 Reasonable Redress Hyde Housing Association Limited (202216639) Case 202216639 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and … 2 Oct 2024 Maladministration Hyde Housing Association Limited (202233033) Case 202233033 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 2 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347531) Case 202347531 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused … 2 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202342978) Case 202342978 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the … 2 Oct 2024 No Maladministration Red Kite Community Housing Limited (202302754) Case 202302754 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property. 2 Oct 2024 Partial Maladministration Southern Housing (202336178) Case 202336178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) relating to noise nuisance. This report has also taken … 1 Oct 2024 Maladministration Bromford Housing Group Limited (202337217) Case 202337217 · Information and data management REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Oct 2024 Maladministration ForHousing Limited (202343435) Case 202343435 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint. 1 Oct 2024 Maladministration Lambeth Council (202334956) Case 202334956 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. … 1 Oct 2024 Partial Maladministration London Borough of Newham (202212786) Case 202212786 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The … 1 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304413) Case 202304413 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also … 1 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202308931) Case 202308931 · Managing Relations The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports … 1 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202301459) Case 202301459 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a … 1 Oct 2024 Maladministration Southern Housing (202221251) Case 202221251 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports … 1 Oct 2024 Maladministration Wandsworth Council (202309321) Case 202309321 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 30 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202229072) Case 202229072 · Information and data management This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202304843) Case 202304843 · Financial The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202313599) Case 202313599 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports about leaks. 30 Sep 2024 Maladministration A2Dominion South Limited (202300917) Case 202300917 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns over money missing from a sinking fund. Complaint. 30 Sep 2024 Partial Maladministration Aster Group Limited (202233480) Case 202233480 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. … 30 Sep 2024 Partial Maladministration Aster Group Limited (202234482) Case 202234482 · Estate Management The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger … 30 Sep 2024 Maladministration City of Westminster Council (202229076) Case 202229076 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water and request for … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202327179) Case 202327179 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202339804) Case 202339804 · Old Complaints Handling categories The complaint is about the landlords handling of the residents reports of damp and mould at her property and the … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202344118) Case 202344118 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of … 30 Sep 2024 Maladministration Cobalt Housing Limited (202218996) Case 202218996 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and … 30 Sep 2024 Maladministration Freebridge Community Housing Limited (202324812) Case 202324812 · Financial The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation … 30 Sep 2024 Maladministration Freebridge Community Housing Limited (202347029) Case 202347029 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated … 30 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202337655) Case 202337655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal … 30 Sep 2024 Maladministration Haringey London Borough Council (202218084) Case 202218084 · Managing Relations The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint … 30 Sep 2024 Partial Maladministration Housing Solutions (202307499) Case 202307499 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202215245) Case 202215245 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234131) Case 202234131 · Estate Management The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234547) Case 202234547 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305517) Case 202305517 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305858) Case 202305858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202315476) Case 202315476 · Estate Management The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal … 30 Sep 2024 No Maladministration Islington Council (202331972) Case 202331972 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including … 30 Sep 2024 No Maladministration Kirklees Council (202327383) Case 202327383 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour … 30 Sep 2024 Maladministration Lambeth Council (202302135) Case 202302135 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: No electricity in the kitchen since April 2022. … 30 Sep 2024 Maladministration Lambeth Council (202303160) Case 202303160 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Staff members using the estate cleaners’ room. The … 30 Sep 2024 Severe Maladministration Lambeth Council (202347814) Case 202347814 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the renewal of the windows and doors at the property. 30 Sep 2024 Maladministration Lambeth Council (202401512) Case 202401512 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Sep 2024 Partial Maladministration Leeds City Council (202217879) Case 202217879 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for support from council services. responsive repairs. reports the …