Camden Council (202324323)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
GreenSquareAccord Limited (202342904)
The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated repairs. The resident’s report of a leak and outstanding repairs within the property. The resident’s complaints.
London & Quadrant Housing Trust (L&Q) (202336541)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports of the property being overcrowded. Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Mosscare St. Vincent’s Housing Group Limited (202306383)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.
Peabody Trust (202307369)
The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a repair to the communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202309310)
The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202312625)
The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and fire safety. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202322569)
The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to the resident’s concerns about the landlord’s redecoration of the property’s external and communal areas. Response to the resident’s concerns that an allocated visitor parking space at the block was taken …
Thurrock Council (202401665)
The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into consideration the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202230637)
The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to succeed his grandmother’s tenancy. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Dacorum Borough Council (202309175)
The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.
The Riverside Group Limited (202304958)
The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation.
Abri Group Limited (202201157)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202221519)
The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in temporary accommodation during the planned repairs. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202327436)
The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply. Repairs to the bathroom window. The associated complaint
Hyde Housing Association Limited (202216639)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Hyde Housing Association Limited (202233033)
The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202317525)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and damp and mould within the property. Request for it to carry out repairs to the windows and doors. Reports of drainage issues in the garden. Concerns about not being provided …
London & Quadrant Housing Trust (L&Q) (202347531)
The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.
Notting Hill Genesis (NHG) (202342978)
The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the communal garden.
Red Kite Community Housing Limited (202302754)
This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property.
Southern Housing (202336178)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) relating to noise nuisance. This report has also taken into consideration the landlord’s handling of the associated complaint.
Bromford Housing Group Limited (202337217)
REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
ForHousing Limited (202343435)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.
Lambeth Council (202334956)
The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London Borough of Barking and Dagenham (202346624)
The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. The presence of damp and mould in the property. This report also looks at the landlord’s handling of the resident’s complaint.
London Borough of Newham (202212786)
The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202304413)
The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202308931)
The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports of the communal hallway being in poor condition. The landlord’s failures contributing to the death of the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202301459)
The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a leak.
Southern Housing (202221251)
The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Wandsworth Council (202309321)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202229072)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered the landlord’s: Record keeping. Handling of the associated complaint.
A2Dominion Housing Group Limited (202304843)
The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation of theft. Kitchen and bathroom refurbishment. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202313599)
The complaint is about the landlord's handling of the resident’s reports about leaks.
A2Dominion South Limited (202300917)
The complaint is about the landlord’s handling of the resident’s: Concerns over money missing from a sinking fund. Complaint.
Arun District Council (202125542)
The complaints is about: The landlords response to the resident's request for a transfer to another property. The landlords handling of the resident's reports of asbestos. The landlord continually requesting vulnerability and disability information from the resident. The landlords response to the residents request for a single point of person …
Aster Group Limited (202233480)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. Request for the landlord to relocate the radiators. Request for the landlord to remove the artex decoration.
Aster Group Limited (202234482)
The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger van. The landlord’s handling of the: Resident’s request for a disabled parking bay. Associated complaint.
City of Westminster Council (202229076)
The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water and request for an electric boiler . The landlord’s handling of the resident's complaint.
Clarion Housing Association Limited (202225583)
The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for an urgent management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202327179)
The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending without a scheduled appointment. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202338682)
The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the associated damp and mould in the property. Repairs to the loft insulation. Repairs to the external drainage. Pest infestations The associated damage to his possessions. The Ombudsman also investigated the …
Clarion Housing Association Limited (202339804)
The complaint is about the landlords handling of the residents reports of damp and mould at her property and the associated repair works. This Service has also considered the landlords consideration of its duties towards the resident under the Equality Act. This Service has also considered the landlords complaint handling.
Clarion Housing Association Limited (202344118)
The complaint is about: The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of the complaint.
Cobalt Housing Limited (202218996)
The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling.
Freebridge Community Housing Limited (202324812)
The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation claims for damaged belongings. This Service will also investigate the landlord’s complaint handling.
Freebridge Community Housing Limited (202347029)
The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record keeping.
Hammersmith and Fulham Council (202337655)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
Haringey London Borough Council (202218084)
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)