Clarion Housing Association Limited (202101301)
The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hammersmith and Fulham Council (202103713)
The complaint is about the positioning of fencing between the resident’s property and a neighbour.
Karbon Homes Limited (202126682)
The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.
Paragon Asra Housing Limited (202012224)
The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.
Thirteen Housing Group Limited (202121575)
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
Tuntum Housing Association Limited (202108569)
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
Wandle Housing Association Limited (202002380)
The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a new kitchen and bathroom. Complaint handling.
Believe Housing Limited (202109733)
The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required repairs. The landlord’s handling of the associated complaint.
Castle Point Borough Council (202017467)
The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned works, including repainting her property; its call handler’s behaviour.
Midland Heart Limited (202126107)
The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling.
Paragon Asra Housing Limited (202118970)
The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint.
Southern Housing Group Limited (202112147)
The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system.
Westminster City Council (202110458)
The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection.
Aster Group Limited (202117925)
The complaint is about: The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the resident's concerns about discrimination in relation to her race and culture.
Clarion Housing Association Limited (202119603)
The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.
Connexus Housing One Limited (202001271)
This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and criminal damage to the property. The landlord’s handling of subsequent repairs to the property’s windows. The landlord’s notice of tenancy action against the residents. the conduct of the landlord’s previous …
Hounslow Council (202009297)
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Citizen Housing (202118721)
The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation.
Clarion Housing Association Limited (202007842)
The complaint is about the landlord’s handling of the resident’s request for rehousing.
East Midlands Housing Group Limited (202113592)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.
Haringey Council (202101108)
The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.
Havering Council (202118386)
The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s complaint handling and record keeping.
Lambeth Council (201911393)
This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.
London & Quadrant Housing Trust (202008929)
The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing.
London & Quadrant Housing Trust (202122410)
The complaint concerns how the landlord handled repairs to a window in the property.
Network Stadium Housing Association Limited (202104184)
The complaint is about the landlord’s handling of a leak in the resident’s roof.
Royal Borough Of Greenwich (202015542)
The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.
Sandwell Metropolitan Borough Council (202115332)
The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.
Slough Borough Council (202007210)
The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. Allegations of anti-social behaviour (ASB) made about the resident. Staff related complaints including an incident when the resident was asked to remove her T-shirt in a public reception.
Wealden District Council (202016257)
The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 and therefore that the costs of those services should be …
Wealden District Council (202108318)
REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202107451)
The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for this, and; the formal complaint.
Hexagon Housing Association Limited (201904493)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.
‘Johnnie’ Johnson H A Ltd (201906066)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.
London Borough of Hackney (202125238)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.
Metropolitan Thames Valley Housing (202009590)
The complaint is about information provided by the landlord to the resident about the renewal date of the bathroom.
One Vision Housing Limited (202122576)
The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to how the TV aerial transponder was installed. Damage caused to the resident’s car as a result of discarded building materials in the development
Paragon Asra Housing Limited (202013337)
The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports of anti-social behaviour from the neighbour. The resident’s complaint in …
Bristol City Council (202122845)
The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision to not replace the boiler.
Catalyst Housing Limited (202014121)
The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring property. The related handling of the complaint.
Cheshire Peaks & Plains Housing Trust (202120405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.
Harrow Churches Housing Association (202014585)
The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 from her bank account without her consent. The landlord’s administration of the resident’s rent account, its decision to issue a Notice of Seeking Possession (NOSP) and its handling of that …
Northumberland Council (202116250)
The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.
Optivo (202105816)
The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property
The Guinness Partnership Limited (202119419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London & Quadrant Housing Trust (202011012)
The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.
Network Homes Limited (202101388)
The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.
Newham Council (202107750)
The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for compensation for the damage caused The associated formal complaint.
Peabody Trust (202113952)
The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.
Sanctuary Housing Association (202117572)
The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)