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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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15 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202009271) Case 202009271 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response … 15 Jul 2021 Partial Maladministration Leicester City Council (202013851) Case 202013851 · Local Authority / ALMO or TMO The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct … 15 Jul 2021 Reasonable Redress One Vision Housing Limited (202014747) Case 202014747 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of … 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202004901) Case 202004901 · ASB/Abuse/Nuisance REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202010331) Case 202010331 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB). 14 Jul 2021 Partial Maladministration Leeds City Council (202016026) Case 202016026 · Local Authority / ALMO or TMO The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal … 14 Jul 2021 Maladministration One Housing Group Limited (202013584) Case 202013584 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following a leak into her property. 13 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202012871) Case 202012871 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The … 13 Jul 2021 No Maladministration Kingston upon Thames Council (202010080) Case 202010080 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision … 13 Jul 2021 Maladministration London & Quadrant Housing Trust (202007908) Case 202007908 · Old Property Condition migrated-2025 The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the … 13 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202002912) Case 202002912 · Financial This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint. 13 Jul 2021 Maladministration Stonewater Limited (202010070) Case 202010070 · Estate Management The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning … 12 Jul 2021 Outside Jurisdiction Clarion Housing Association Limited (202011727) Case 202011727 · Old Property Condition migrated-2025 The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property. 12 Jul 2021 Partial Maladministration Sovereign Housing Association Limited (202005862) Case 202005862 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about … 9 Jul 2021 Maladministration Barnet Council (202006969) Case 202006969 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it … 9 Jul 2021 No Maladministration Cornwall Council (201900404) Case 201900404 · Local Authority / ALMO or TMO The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp … 9 Jul 2021 Partial Maladministration Habinteg Housing Association Limited (201910893) Case 201910893 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 9 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202101822) Case 202101822 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 9 Jul 2021 Outside Jurisdiction Swindon Borough Council (202009294) Case 202009294 · Local Authority / ALMO or TMO The complaint is about the Council disposing of items it was storing for the resident. 8 Jul 2021 Mediation Thames Valley Housing Association Limited (201907582) Case 201907582 · Old Property Condition migrated-2025 The landlords handling of the residents reports concerning gardening and guttering issues. 7 Jul 2021 Maladministration Catalyst Housing Limited (202007537) Case 202007537 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours. 7 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202012807) Case 202012807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019. 7 Jul 2021 Mediation MHS Homes Ltd (202001013) Case 202001013 · Voluntary The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs. 6 Jul 2021 No Maladministration Harrow Council (202013212) Case 202013212 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused … 6 Jul 2021 No Maladministration London Borough of Redbridge (202014608) Case 202014608 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 6 Jul 2021 Maladministration Midland Heart Limited (202013704) Case 202013704 · Estate Management The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated … 6 Jul 2021 Partial Maladministration Optivo (201915070) Case 201915070 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty intercom entry system. The landlord’s response … 6 Jul 2021 Mediation Peabody Trust (202005661) Case 202005661 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property. 6 Jul 2021 Outside Jurisdiction Southern Housing Group Limited (202104632) Case 202104632 · Information and data management The complaint is about the landlords response to the resident’s concerns regarding a data breach. 5 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202101785) Case 202101785 · Health and Safety (inc. building safety) REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202100327) Case 202100327 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling … 5 Jul 2021 Partial Maladministration Metropolitan Housing Trust Limited (202100690) Case 202100690 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin store serving her … 5 Jul 2021 Outside Jurisdiction Notting Hill Genesis (202006957) Case 202006957 · Estate Management The resident is unhappy that a parking space was not included within the purchase of their property. The resident is … 5 Jul 2021 Partial Maladministration Trident Housing Association Limited (202002463) Case 202002463 · Financial The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse … 2 Jul 2021 Outside Jurisdiction Birmingham City Council (202008235) Case 202008235 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s request for compensation for personal injury and damage to personal … 2 Jul 2021 Maladministration Places for People Homes Limited (201906836) Case 201906836 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works. 2 Jul 2021 Outside Jurisdiction Southwark Council (202005991) Case 202005991 · Financial The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while … 2 Jul 2021 Reasonable Redress Westminster City Council (202017009) Case 202017009 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his … 1 Jul 2021 No Maladministration Anchor Hanover Group (202015843) Case 202015843 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports … 1 Jul 2021 Partial Maladministration Broxtowe Borough Council (202008231) Case 202008231 · Local Authority / ALMO or TMO The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the … 1 Jul 2021 Reasonable Redress Catalyst Housing Limited (202009351) Case 202009351 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the … 1 Jul 2021 Maladministration Home Group Limited (202002972) Case 202002972 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving … 1 Jul 2021 Outside Jurisdiction Kingston upon Thames Council (202013280) Case 202013280 · Local Authority / ALMO or TMO The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to … 1 Jul 2021 No Maladministration Southwark Council (202017218) Case 202017218 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building. 1 Jul 2021 Maladministration Stevenage Borough Council (202013153) Case 202013153 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate. 1 Jul 2021 Maladministration Tower Hamlets Council (202016524) Case 202016524 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors. 30 Jun 2021 No Maladministration A2Dominion Housing Group Limited (202005971) Case 202005971 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the … 30 Jun 2021 No Maladministration Birmingham City Council (202008000) Case 202008000 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the … 30 Jun 2021 Partial Maladministration Community Gateway Association Limited (202006096) Case 202006096 · ASB/Abuse/Nuisance The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without … 30 Jun 2021 Reasonable Redress Grand Union Housing Group Limited (202014248) Case 202014248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.