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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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20 Dec 2024 Maladministration Norwich City Council (202311617) Case 202311617 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance. 20 Dec 2024 Reasonable Redress One Manchester Limited (202332199) Case 202332199 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s Right to Buy application. 20 Dec 2024 Maladministration Paragon Asra Housing Limited (202403682) Case 202403682 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports … 20 Dec 2024 Reasonable Redress Regenda Limited (202410072) Case 202410072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould. 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202120943) Case 202120943 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and … 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202333396) Case 202333396 · Old Complaints Handling categories The resident’s complaint is regarding the landlord’s handling of repair reports relating to: Drainage issues. A broken living room window. … 20 Dec 2024 Maladministration Royal Borough Of Greenwich (202225840) Case 202225840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould and the associated repairs. The landlord’s handling … 20 Dec 2024 Severe Maladministration Soho Housing Association Limited (202328172) Case 202328172 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments. 20 Dec 2024 Partial Maladministration Southwark Council (202405416) Case 202405416 · Local Authority / ALMO or TMO The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, … 20 Dec 2024 Maladministration Southway Housing Trust (Manchester) Limited (202125549) Case 202125549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct … 20 Dec 2024 Partial Maladministration Sovereign Network Group (202233938) Case 202233938 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202300585) Case 202300585 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint. 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202303154) Case 202303154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors … 20 Dec 2024 Maladministration The Guinness Partnership Limited (202322181) Case 202322181 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 20 Dec 2024 Maladministration Town and Country Housing (202314271) Case 202314271 · Old Property Condition categories The complaint is about the resident’s concerns regarding the landlord’s handling of: The resident’s reports of a defective balcony door. … 20 Dec 2024 Partial Maladministration Waltham Forest Council (202410515) Case 202410515 · Financial The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks … 20 Dec 2024 Maladministration Westminster City Council (202311501) Case 202311501 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint. 20 Dec 2024 Partial Maladministration Woking Borough Council (202311042) Case 202311042 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. … 19 Dec 2024 No Maladministration Abri Group Limited (202309128) Case 202309128 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a broken fence. 19 Dec 2024 Partial Maladministration Birmingham City Council (202344413) Case 202344413 · Old Complaints Handling categories REPORT COMPLAINT 202344413 Birmingham City Council 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 Reasonable Redress Bromford Housing Group Limited (202302825) Case 202302825 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s … 19 Dec 2024 Maladministration Broxtowe Borough Council (202311275) Case 202311275 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak … 19 Dec 2024 Maladministration Camden Council (202307850) Case 202307850 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint. 19 Dec 2024 Partial Maladministration Camden Council (202343710) Case 202343710 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of no heating and hot water related to the … 19 Dec 2024 No Maladministration Citizen Housing (202406779) Case 202406779 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202413672) Case 202413672 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 Partial Maladministration East Midlands Housing Group Limited (202341469) Case 202341469 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. … 19 Dec 2024 Maladministration Flagship Housing Group Limited (202408033) Case 202408033 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to … 19 Dec 2024 Maladministration Gentoo Group Limited (202307324) Case 202307324 · Financial The complaint is about the landlord’s response to the resident’s concerns about The planned rewiring works and replacement kitchen. Asbestos. … 19 Dec 2024 Maladministration Gravesham Borough Council (202322899) Case 202322899 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property … 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 Severe Maladministration London Borough of Lambeth (202324382) Case 202324382 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information about his service charge. 19 Dec 2024 Maladministration London Borough of Lewisham (202330074) Case 202330074 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered … 19 Dec 2024 Maladministration London Borough of Lewisham (202341994) Case 202341994 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould. 19 Dec 2024 Maladministration London Borough of Newham (202343454) Case 202343454 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 19 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304259) Case 202304259 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s … 19 Dec 2024 Maladministration Manchester City Council (202332637) Case 202332637 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202307844) Case 202307844 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports that the drain servicing the ground floor toilet was … 19 Dec 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202311771) Case 202311771 · Financial The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's … 19 Dec 2024 Maladministration North Kesteven District Council (202317892) Case 202317892 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried … 19 Dec 2024 Maladministration Norwich City Council (202335119) Case 202335119 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns … 19 Dec 2024 Partial Maladministration One Manchester Limited (202225060) Case 202225060 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 19 Dec 2024 Partial Maladministration Peabody Trust (202308856) Case 202308856 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 19 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202311002) Case 202311002 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The … 19 Dec 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202233268) Case 202233268 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 19 Dec 2024 Partial Maladministration Sanctuary Housing Association (202342780) Case 202342780 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a … 19 Dec 2024 Maladministration Sanctuary Housing Association (202400281) Case 202400281 · Managing Relations The complaint is about the landlord’s: Handling of damp, mould and the decant. Staff behaviour. Handling of repairs. Complaint handling. 19 Dec 2024 Partial Maladministration Southern Housing (202300900) Case 202300900 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about a broken toilet. Reports of a blocked waste … 19 Dec 2024 Partial Maladministration Southern Housing (202410058) Case 202410058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and …