Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2023 ×

Showing 2,867 of 16,595 decisions

Decisions

Most recent first
21 Dec 2023 Partial Maladministration Wandle Housing Association Limited (202201471) Case 202201471 · Managing Relations The complaint is regarding the landlord’s: Handling of repair issues, including reports of mould in his kitchen and broken kitchen … 21 Dec 2023 Maladministration Watford Community Housing Trust (202211914) Case 202211914 · Financial The complaint is about the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s … 21 Dec 2023 Maladministration Waverley Borough Council (202223467) Case 202223467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden … 20 Dec 2023 Partial Maladministration Beyond Housing Limited (202212624) Case 202212624 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her living room. The … 20 Dec 2023 Partial Maladministration City of Doncaster Council (202205052) Case 202205052 · Managing Relations The complaint is about the landlord’s: Handling of the repair to the gable end wall of the property. Response to … 20 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202215839) Case 202215839 · Managing Relations The complaint is about the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint. 20 Dec 2023 Maladministration Haringey London Borough Council (202123490) Case 202123490 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response … 20 Dec 2023 Maladministration Hexagon Housing Association Limited (202201020) Case 202201020 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has … 20 Dec 2023 Maladministration Hyde Housing Association Limited (202124025) Case 202124025 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of … 20 Dec 2023 Maladministration Hyde Housing Association Limited (202221054) Case 202221054 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the balcony door. 20 Dec 2023 Partial Maladministration Islington Council (202217948) Case 202217948 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also … 20 Dec 2023 Maladministration Lewisham Council (202105460) Case 202105460 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman … 20 Dec 2023 Maladministration Livv Housing Group (202121943) Case 202121943 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. … 20 Dec 2023 Partial Maladministration Longhurst Group Limited (202220643) Case 202220643 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling … 20 Dec 2023 Partial Maladministration One Housing Group Limited (202201421) Case 202201421 · Managing Relations The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint. 20 Dec 2023 Maladministration Paragon Asra Housing Limited (202202007) Case 202202007 · Estate Management The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. … 20 Dec 2023 No Maladministration Peabody Trust (202208366) Case 202208366 · Financial The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated … 20 Dec 2023 Severe Maladministration Places for People Group Limited (202127097) Case 202127097 · Managing Relations The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The … 20 Dec 2023 Partial Maladministration Platform Housing Group Limited (202128262) Case 202128262 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The … 20 Dec 2023 Maladministration Southern Housing Group Limited (202203359) Case 202203359 · Managing Relations The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 20 Dec 2023 Maladministration Sovereign Housing Association Limited (202218565) Case 202218565 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the … 20 Dec 2023 Maladministration The Guinness Partnership Limited (202102462) Case 202102462 · Managing Relations The complaint is about: The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling. 20 Dec 2023 Maladministration Tower Hamlets Homes (202217515) Case 202217515 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to internal air vents at the resident’s property which resulted in … 19 Dec 2023 Maladministration A2Dominion Housing Group Limited (202202594) Case 202202594 · Managing Relations REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Dec 2023 Partial Maladministration Beyond Housing Limited (202207575) Case 202207575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports of noise nuisance. … 19 Dec 2023 Partial Maladministration Bristol City Council (202118413) Case 202118413 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118413 Bristol City Council 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2023 Maladministration Clarion Housing Association Limited (202114998) Case 202114998 · Financial The complaint is about the landlord’s: Response to the resident’s reports of an ongoing pigeons’ infestation. Response to the resident’s … 19 Dec 2023 Maladministration Midland Heart Limited (202121358) Case 202121358 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects after she moved into the new build … 19 Dec 2023 No Maladministration Midland Heart Limited (202212784) Case 202212784 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s request for a transfer. 19 Dec 2023 Partial Maladministration Peabody Trust (202203174) Case 202203174 · Financial The complaint is about: The level of the resident’s rent. The landlord’s handling of the resident’s concerns about the level … 19 Dec 2023 Maladministration Raven Housing Trust Limited (202017342) Case 202017342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: noise transference. fire safety in the building. complaint … 19 Dec 2023 Partial Maladministration Rotherham Metropolitan Borough Council (202210367) Case 202210367 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome … 19 Dec 2023 Maladministration Southwark Council (202300194) Case 202300194 · Managing Relations The complaint is about the landlord's handling of reports of damp and mould. The Ombudsman has also considered the landlord’s … 19 Dec 2023 Maladministration Sovereign Housing Association Limited (202120596) Case 202120596 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of collapsed ceilings, heating and hot water failures, plumbing … 19 Dec 2023 Maladministration Stonewater Limited (202126401) Case 202126401 · Financial The complaint is about the landlord’s response to the resident’s: Concerns of administration and calculation of service charge actuals and … 19 Dec 2023 Partial Maladministration Stonewater Limited (202210100) Case 202210100 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy. The landlord’s handling of the … 18 Dec 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202207011) Case 202207011 · Estate Management The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s … 18 Dec 2023 Maladministration Clarion Housing Association Limited (202227017) Case 202227017 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp and mould. 18 Dec 2023 Partial Maladministration East Midlands Housing Group Limited (202200340) Case 202200340 · Moving/Buying/Selling Home The complaint is about: Information provided during the sales process. The landlord's handling of the resident’s reports about repairs. The … 18 Dec 2023 Maladministration Hyde Housing Association Limited (202119260) Case 202119260 · Managing Relations This complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint. 18 Dec 2023 Maladministration London Borough of Hackney (202202843) Case 202202843 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that she was experiencing noise nuisance and antisocial behaviour … 18 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120966) Case 202120966 · Estate Management The complaint is about the landlord’s handling of: Repairs to the building following a burglary. The resident’s request for it … 18 Dec 2023 Maladministration Notting Hill Genesis (NHG) (202114207) Case 202114207 · Managing Relations The complaint is about the landlord’s: Communication about cyclical works. Complaint handling. 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 18 Dec 2023 Partial Maladministration Peabody Trust (202215699) Case 202215699 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of reports about the resident’s alleged antisocial behaviour (ASB). The Ombudsman has also … 18 Dec 2023 Partial Maladministration Stonewater Limited (202115757) Case 202115757 · Information and data management REPORT COMPLAINT 202115757 Stonewater Limited 18 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Dec 2023 Maladministration Swan Housing Association Limited (202234533) Case 202234533 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould problems in his home. 15 Dec 2023 Maladministration Clarion Housing Association Limited (202203929) Case 202203929 · Financial The complaint is about the landlord’s handling of the resident’s queries about his service charges. The Ombudsman has also considered … 15 Dec 2023 Maladministration Coastline Housing Limited (202202199) Case 202202199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s: … 15 Dec 2023 Maladministration GreenSquareAccord Limited (202229616) Case 202229616 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a suspected carbon monoxide leak. The Ombudsman has …