Sheffield City Council (202108956)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns about its housing officers.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Barnsley Metropolitan Borough Council (202126833)
The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.
Brighton and Hove City Council (202109037)
The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the radiators Damp and mould External garden works
East Suffolk Council (202207802)
The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.
Rochdale Boroughwide Housing Limited (202113713)
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
Rochdale Boroughwide Housing Limited (202207288)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks from the property above. Complaint handling.
Southwark Council (202111918)
The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). The landlord’s handling of the resident’s queries about his service charge. The landlord’s response to the resident’s concerns about the handling of his personal information. The landlord’s complaints handling.
Sovereign Housing Association Limited (202013956)
The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint about this matter.
Tamworth Borough Council (202128565)
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
The Extracare Charitable Trust (202205621)
The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for compensation.
GreenSquareAccord Limited (202203074)
The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request to install a wood burning stove at the property. The associated complaint.
Midland Heart Limited (202128494)
The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the resident’s related request for compensation.
Rochdale Boroughwide Housing Limited (202208649)
The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in relation to repairs to the front door . handling of the associated complaint.
The Guinness Partnership Limited (202208335)
The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.
Tower Hamlets Homes (202107083)
The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property.
A2Dominion Housing Options Limited (202116978)
The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.
Metropolitan Thames Valley Housing (202111583)
The complaint is about the landlord’s response to the resident’s reports about: Her application to transfer to a larger property. Its handling of her complaint.
One Housing Group Limited (202203250)
This complaint is about the landlord’s handling of heating problems in the resident’s home.
Guinness Care and Support Limited (202205546)
The complaint is regarding: The landlord’s standard of maintenance of the communal grounds and hedges. The landlord’s handling of reports about the conduct of its contractors. This Service has also considered the landlord’s handling of the resident’s complaint.
Network Homes Limited (202202343)
The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards.
Rochdale Boroughwide Housing Limited (202122922)
The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.
Southway Housing Trust (Manchester) Limited (202124649)
The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint.
Catalyst Housing Limited (202114569)
The complaint is about the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of the property. Complaint handling.
Newham Council (202205449)
The complaint is about: The level of compensation offered by the landlord in recognition of delays in repairing leaks to his property in 2018. The landlord’s handling of the associated complaint.
Rochdale Boroughwide Housing Limited (202207014)
The complaint is about the landlord’s response to the resident’s report that her fence had collapsed.
ForHousing Limited (202116637)
The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp.
Harlow District Council (202103324)
This complaint is about the landlord’s response to the resident’s concerns about: The smoke alarms and gas safety checks at his property. An electrical inspection at his property. Debris falling from the flue flashing/ceiling on to his boiler.
Leicester City Council (202001361)
This complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) by her neighbour’s adult son. The associated complaint.
London Borough of Hackney (202114761)
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Norwich City Council (202103925)
The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication with the resident in relation to the damp and mould in the property.
Paragon Asra Housing Limited (202105499)
The complaint is about the landlord’s response to the resident’s report about: A window repair. A gutter repair. The complaint handling.
Places for People Homes Limited (202105432)
The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required to the property. Complaints handling.
Six Town Housing Limited (202116266)
The complaint is about the landlord’s handling of the resident’s reports of: the condition of her property upon moving in following a mutual exchange. repairs needed at the new property. dissatisfaction with the handling of her complaint. a pest control issue at the property.
Notting Hill Genesis (202104974)
The complaint concerns the landlord’s: response to the resident’s complaint about the level of and an increase to their service charges. handling of queries regarding the rent account. request for a breakdown of the service charge. complaint handling.
Riverside Housing Co-operative (Redditch) Limited (202204196)
The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at her property.
Royal Borough of Kensington and Chelsea (202115157)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request for a management transfer.
Sanctuary Affordable Housing Limited (202207477)
The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into the matter.
The Guinness Partnership Limited (202113997)
The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the communal bin store area. Installation of a timer for communal lighting. Complaints handling.
Westminster City Council (202016964)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.
Westward Housing Group Limited (202014374)
This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of anti-social behaviour (ASB) from Neighbour A. landlord’s communication about the parking bay. the related complaint.
Housing 21 (202206023)
The complaint is about the landlord's handling of the resident's housing application.
London Borough of Redbridge (202106556)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.
London Borough of Redbridge (202207531)
The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.
Sandwell Metropolitan Borough Council (202107285)
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
Southwark Council (202113463)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp and mould at the property; The landlord’s complaint handling; The landlord’s record keeping.
Tamworth Borough Council (202207084)
The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.
The Papworth Trust (202014014)
The complaint is about the resident’s reports of: The level and increase of rent and service charges. Concerns about the sinking fund. The standard of cleaning and maintenance of the communal areas, including the bins stores and decision to remove potted plants. The landlord's handling of a repair to the …
Barking and Dagenham Council (202009340)
The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of her subsequent concerns about the size of the property. The Ombudsman has also considered the landlord’s complaint handling.
Housing Solutions (202015033)
The complaint is about the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour.
London & Quadrant Housing Trust (202207296)
The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to the resident’s personal items being damaged by paint. This Service has also considered the landlord’s handling of the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)