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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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9 Dec 2022 No Maladministration Sheffield City Council (202108956) Case 202108956 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns … 8 Dec 2022 No Maladministration Barnsley Metropolitan Borough Council (202126833) Case 202126833 · Estate Management The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property. 8 Dec 2022 No Maladministration Brighton and Hove City Council (202109037) Case 202109037 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the … 8 Dec 2022 Reasonable Redress East Suffolk Council (202207802) Case 202207802 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators. 8 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202113713) Case 202113713 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property. 8 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202207288) Case 202207288 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks … 8 Dec 2022 Partial Maladministration Southwark Council (202111918) Case 202111918 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). … 8 Dec 2022 Maladministration Sovereign Housing Association Limited (202013956) Case 202013956 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The … 8 Dec 2022 Maladministration Tamworth Borough Council (202128565) Case 202128565 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments. 8 Dec 2022 No Maladministration The Extracare Charitable Trust (202205621) Case 202205621 · Financial The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to … 7 Dec 2022 Partial Maladministration GreenSquareAccord Limited (202203074) Case 202203074 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request … 7 Dec 2022 No Maladministration Midland Heart Limited (202128494) Case 202128494 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the … 6 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202208649) Case 202208649 · Managing Relations The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in … 6 Dec 2022 Maladministration The Guinness Partnership Limited (202208335) Case 202208335 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The … 6 Dec 2022 No Maladministration Tower Hamlets Homes (202107083) Case 202107083 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property. 5 Dec 2022 Maladministration A2Dominion Housing Options Limited (202116978) Case 202116978 · Financial The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period … 5 Dec 2022 Partial Maladministration Metropolitan Thames Valley Housing (202111583) Case 202111583 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Her application to transfer to a larger property. … 5 Dec 2022 Outside Jurisdiction One Housing Group Limited (202203250) Case 202203250 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of heating problems in the resident’s home. 2 Dec 2022 Partial Maladministration Guinness Care and Support Limited (202205546) Case 202205546 · Estate Management The complaint is regarding: The landlord’s standard of maintenance of the communal grounds and hedges. The landlord’s handling of reports … 2 Dec 2022 Reasonable Redress Network Homes Limited (202202343) Case 202202343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards. 2 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202122922) Case 202122922 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including … 2 Dec 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202124649) Case 202124649 · Managing Relations The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint. 1 Dec 2022 Partial Maladministration Catalyst Housing Limited (202114569) Case 202114569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of … 1 Dec 2022 Partial Maladministration Newham Council (202205449) Case 202205449 · Managing Relations The complaint is about: The level of compensation offered by the landlord in recognition of delays in repairing leaks to … 1 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202207014) Case 202207014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report that her fence had collapsed. 30 Nov 2022 Maladministration ForHousing Limited (202116637) Case 202116637 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp. 30 Nov 2022 Partial Maladministration Harlow District Council (202103324) Case 202103324 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The smoke alarms and gas safety checks at … 30 Nov 2022 Partial Maladministration Leicester City Council (202001361) Case 202001361 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) by her neighbour’s adult son. … 30 Nov 2022 Maladministration London Borough of Hackney (202114761) Case 202114761 · Old Property Condition migrated-2025 REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Nov 2022 Maladministration Norwich City Council (202103925) Case 202103925 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication … 30 Nov 2022 Maladministration Paragon Asra Housing Limited (202105499) Case 202105499 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report about: A window repair. A gutter repair. The complaint … 30 Nov 2022 Maladministration Places for People Homes Limited (202105432) Case 202105432 · Managing Relations The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required … 30 Nov 2022 Partial Maladministration Six Town Housing Limited (202116266) Case 202116266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: the condition of her property upon moving in … 29 Nov 2022 No Maladministration Notting Hill Genesis (202104974) Case 202104974 · Financial The complaint concerns the landlord’s: response to the resident’s complaint about the level of and an increase to their service … 29 Nov 2022 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204196) Case 202204196 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at … 29 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115157) Case 202115157 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request for a management … 29 Nov 2022 No Maladministration Sanctuary Affordable Housing Limited (202207477) Case 202207477 · Managing Relations The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into … 29 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202113997) Case 202113997 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the … 29 Nov 2022 Maladministration Westminster City Council (202016964) Case 202016964 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial … 29 Nov 2022 Partial Maladministration Westward Housing Group Limited (202014374) Case 202014374 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of anti-social behaviour (ASB) from Neighbour … 28 Nov 2022 Reasonable Redress Housing 21 (202206023) Case 202206023 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's housing application. 28 Nov 2022 No Maladministration London Borough of Redbridge (202106556) Case 202106556 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff. 28 Nov 2022 Maladministration London Borough of Redbridge (202207531) Case 202207531 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s … 28 Nov 2022 Maladministration Sandwell Metropolitan Borough Council (202107285) Case 202107285 · Old Property Condition migrated-2025 The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home. 28 Nov 2022 Partial Maladministration Southwark Council (202113463) Case 202113463 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp … 28 Nov 2022 No Maladministration Tamworth Borough Council (202207084) Case 202207084 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she … 28 Nov 2022 Partial Maladministration The Papworth Trust (202014014) Case 202014014 · Estate Management The complaint is about the resident’s reports of: The level and increase of rent and service charges. Concerns about the … 25 Nov 2022 Partial Maladministration Barking and Dagenham Council (202009340) Case 202009340 · Managing Relations The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of … 25 Nov 2022 Maladministration Housing Solutions (202015033) Case 202015033 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour. 25 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202207296) Case 202207296 · Financial The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to …