London & Quadrant Housing Trust (202104345)
The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newlon Housing Trust (202011349)
The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.
North Tyneside Council (202009313)
The complaint is about the resident’s Gas Safety inspection on 2 April 2020.
Notting Hill Genesis (202013052)
The complaint is about the landlord’s response to the resident’s report of a broken door.
Ocean Housing Limited (202017440)
The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint.
Onward Homes Limited (202001989)
The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June 2021 onwards. The landlord’s issuing of a warning to the …
Onward Homes Limited (202017410)
The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.
Portsmouth City Council (202008105)
The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s request to be transferred to another property on medical grounds. …
Southern Housing Group Limited (202101220)
REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Victory Housing Trust (202104194)
This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to a request for compensation. The Ombudsman has also considered the landlord handling of the complaint.
Aster Communities (202010765)
The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing handling of defects since completing its complaint procedure. The Ombudsman has also considered the landlord’s handling of the complaint.
Brentwood Borough Council (202016001)
REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Bristol City Council (202101013)
The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.
Clarion Housing Association Limited (202015582)
The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused.
Clarion Housing Association Limited (202015995)
The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to the resident’s request for compensation in relation to a leak in his bathroom in January 2018.
Network Homes Limited (202116992)
The resident complained about the level of compensation the landlord offered in relation to its handling of repairs.
One Housing Group Limited (202100246)
The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door.
Peabody Trust (202100509)
This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install sound proofing; the resident’s claim that it discriminated against him under the Equality Act (2010).
Sanctuary Housing Association (202014810)
The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of the property at the start of the resident’s tenancy. The landlord’s response to the resident’s request to be compensated for damaged belongings.
Southwark Council (202014353)
The complaint is regarding the landlord’s decision to remove a fence erected by the resident.
Thames Valley Housing Association Limited (202101922)
The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to the resident’s property. The landlord’s response to the resident’s reports in relation to her property windows. The landlord’s response to the resident’s reports in relation to a neighbouring balcony. The …
The Riverside Group Limited (202013454)
REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Thurrock Council (202101890)
The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.
Tower Hamlets Homes (202109524)
REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Birmingham City Council (202013786)
The resident has complained about the landlord’s handling of repairs to her property.
Birmingham City Council (202100448)
The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent formal complaint about the matter.
Clarion Housing Association Limited (201910195)
The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to address cracking. her associated complaint.
Clarion Housing Association Limited (202002136)
The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. A formal complaint made by the representative in June 2018. The Delegated Authority (DA) process. An offer of compensation in 2018 Compensation paid in 2020. Requests for information. The handling …
Cottsway Housing Association Limited (202119656)
The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new heating system in 2011.
Hexagon Housing Association Limited (202101844)
The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above.
Leeds City Council (202101774)
The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.
London & Quadrant Housing Trust (202010785)
The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.
London & Quadrant Housing Trust (202015026)
REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (202101988)
The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her concerns about the flooring in the upstairs property. The associated complaint.
Optivo (202105830)
The complaint is about: The landlord’s decision to charge rent to the resident for her new property after this was let to her but before she moved in, while she was awaiting repairs there. The landlord’s handling of the resident’s reports regarding the condition of her new property when this …
Regenda Limited (202005985)
The complaint is about: the landlord's handling of the resident's reports of debris in the garden. the landlord's handling of the staff conduct complaint and report of contractors not observing social distancing guidance whilst carrying out work within the property. the level of compensation offered by the landlord for a …
Royal Borough of Kensington and Chelsea (202015321)
The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. The associated complaint.
Wandsworth Council (202110776)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.
Westminster City Council (202109778)
The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.
Calico Homes Limited (202009798)
The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.
Camden Council (202016028)
The complaint is about: The landlord’s handling of planned works. The cost of the planned works.
Clarion Housing Association Limited (202107827)
The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.
Dudley Metropolitan Borough Council (202015427)
The complaint is about the landlord’s response to the resident’s reports about:
Great Places Housing Association (202001773)
The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. Refusal to refund car parking charges for the period when the resident was not living at the property.
London Borough of Hillingdon (202012171)
The complaint is about the landlord’s response to the resident’s reports about:
Network Homes Limited (202010498)
The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property (from December 2019 onwards).
Peabody Trust (202102170)
The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.
Red Kite Community Housing Limited (202001036)
The complaint is about the landlord’s response to the resident’s reports about:
The Riverside Group Limited (202109560)
The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.
Clarion Housing Association Limited (202015148)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)