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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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21 Dec 2021 No Maladministration London & Quadrant Housing Trust (202104345) Case 202104345 · Estate Management The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of … 21 Dec 2021 Reasonable Redress Newlon Housing Trust (202011349) Case 202011349 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work. 21 Dec 2021 Maladministration North Tyneside Council (202009313) Case 202009313 · Health and Safety (inc. building safety) The complaint is about the resident’s Gas Safety inspection on 2 April 2020. 21 Dec 2021 Maladministration Notting Hill Genesis (202013052) Case 202013052 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a broken door. 21 Dec 2021 Partial Maladministration Ocean Housing Limited (202017440) Case 202017440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint. 21 Dec 2021 No Maladministration Onward Homes Limited (202001989) Case 202001989 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January … 21 Dec 2021 Reasonable Redress Onward Homes Limited (202017410) Case 202017410 · Managing Relations The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated … 21 Dec 2021 No Maladministration Portsmouth City Council (202008105) Case 202008105 · Financial The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within … 21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Dec 2021 Partial Maladministration Victory Housing Trust (202104194) Case 202104194 · Financial This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to … 20 Dec 2021 Partial Maladministration Aster Communities (202010765) Case 202010765 · Managing Relations The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing … 20 Dec 2021 Partial Maladministration Brentwood Borough Council (202016001) Case 202016001 · Managing Relations REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2021 Reasonable Redress Bristol City Council (202101013) Case 202101013 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that … 20 Dec 2021 No Maladministration Clarion Housing Association Limited (202015582) Case 202015582 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request … 20 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202015995) Case 202015995 · ASB/Abuse/Nuisance The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to … 20 Dec 2021 Mediation Network Homes Limited (202116992) Case 202116992 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to its handling of repairs. 20 Dec 2021 Maladministration One Housing Group Limited (202100246) Case 202100246 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door. 20 Dec 2021 Partial Maladministration Peabody Trust (202100509) Case 202100509 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install … 20 Dec 2021 Partial Maladministration Sanctuary Housing Association (202014810) Case 202014810 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of … 20 Dec 2021 No Maladministration Southwark Council (202014353) Case 202014353 · Estate Management The complaint is regarding the landlord’s decision to remove a fence erected by the resident. 20 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202101922) Case 202101922 · Managing Relations The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to … 20 Dec 2021 No Maladministration The Riverside Group Limited (202013454) Case 202013454 · Financial REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 No Maladministration Thurrock Council (202101890) Case 202101890 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to … 20 Dec 2021 No Maladministration Tower Hamlets Homes (202109524) Case 202109524 · Old Property Condition migrated-2025 REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2021 Maladministration Birmingham City Council (202013786) Case 202013786 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of repairs to her property. 17 Dec 2021 Partial Maladministration Birmingham City Council (202100448) Case 202100448 · Managing Relations The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (201910195) Case 201910195 · Managing Relations The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202002136) Case 202002136 · Financial The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. … 17 Dec 2021 Outside Jurisdiction Cottsway Housing Association Limited (202119656) Case 202119656 · Old Property Condition migrated-2025 The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request … 17 Dec 2021 Maladministration Hexagon Housing Association Limited (202101844) Case 202101844 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above. 17 Dec 2021 No Maladministration Leeds City Council (202101774) Case 202101774 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports … 17 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202010785) Case 202010785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and … 17 Dec 2021 Maladministration Notting Hill Genesis (202101988) Case 202101988 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her … 17 Dec 2021 Partial Maladministration Optivo (202105830) Case 202105830 · Financial The complaint is about: The landlord’s decision to charge rent to the resident for her new property after this was … 17 Dec 2021 Partial Maladministration Regenda Limited (202005985) Case 202005985 · ASB/Abuse/Nuisance The complaint is about: the landlord's handling of the resident's reports of debris in the garden. the landlord's handling of … 17 Dec 2021 No Maladministration Royal Borough of Kensington and Chelsea (202015321) Case 202015321 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. … 17 Dec 2021 No Maladministration Wandsworth Council (202110776) Case 202110776 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling … 17 Dec 2021 No Maladministration Westminster City Council (202109778) Case 202109778 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen. 16 Dec 2021 Maladministration Calico Homes Limited (202009798) Case 202009798 · Financial The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation … 16 Dec 2021 Maladministration Camden Council (202016028) Case 202016028 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of planned works. The cost of the planned works. 16 Dec 2021 Maladministration Clarion Housing Association Limited (202107827) Case 202107827 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed … 16 Dec 2021 Reasonable Redress Dudley Metropolitan Borough Council (202015427) Case 202015427 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 16 Dec 2021 Partial Maladministration Great Places Housing Association (202001773) Case 202001773 · Financial The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. … 16 Dec 2021 Partial Maladministration London Borough of Hillingdon (202012171) Case 202012171 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 16 Dec 2021 Maladministration Network Homes Limited (202010498) Case 202010498 · Estate Management The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property … 16 Dec 2021 No Maladministration Peabody Trust (202102170) Case 202102170 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof … 16 Dec 2021 No Maladministration Red Kite Community Housing Limited (202001036) Case 202001036 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 16 Dec 2021 No Maladministration The Riverside Group Limited (202109560) Case 202109560 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding. 15 Dec 2021 No Maladministration Clarion Housing Association Limited (202015148) Case 202015148 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his …