Places for People Group Limited (202004070)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing Group Limited (202000055)
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
The Guinness Partnership Limited (201915214)
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
Anchor Hanover Group (202005751)
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
Clarion Housing Association Limited (202003359)
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Clarion Housing Association Limited (202003710)
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Eastlight Community Homes (202000056)
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.
Folkestone & Hythe District Council (201914464)
The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.
Home Group Limited (201714878)
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance of improvements that had been made to the property in …
London & Quadrant Housing Trust (202004540)
This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police about an ASB incident in August 2019 involving her neighbour. …
Metropolitan Housing Trust Limited (202000359)
The complaint is about delay to the landlord installing new windows at the property.
Metropolitan Housing Trust Limited (202002495)
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.
Nottingham City Homes (202000592)
This complaint is about the landlord’s response to the resident’s reports about: Leaks at the property; Her insurance claim for damaged possessions; Complaints handling.
Notting Hill Genesis (202000089)
The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned to her property. The resident’s claim for £4000 for emotional distress, the inconvenience and the implications of the mould on her health. The resident’s concerns about an unknown person gaining …
Bristol City Council (202000545)
The complaint is about the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement.
Catalyst Housing Limited (201914610)
The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in. Complaint handling.
Futures Homescape Limited (202000161)
The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.
Home Group Limited (201904587)
The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating to this; and how the landlord handled her formal complaint.
London & Quadrant Housing Trust (201915906)
The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.
Optivo (201913685)
The complaint is about the landlord’s handling of repairs to a heating system.
Optivo (202002413)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould in the property; the landlord’s response to the resident’s concerns over subsidence to the building; the landlord’s handling of the corresponding complaint.
Sovereign Housing Association Limited (201913564)
The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need for it to be levelled; request for a reimbursement of flooring costs;
Hackney Council (202004968)
The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the reference 201703415. that the landlord accused them of being responsible for the gas leak in their former property.
Hammersmith and Fulham Council (201911091)
This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould in her property, disrepair to extractor fans in her kitchen and bathroom, and broken window handles in her dining room.
Octavia Housing (202004061)
The complaint is about the landlord’s response to the residents’ reports about: The landlord’s response to the resident’s request to repair the shower rail and the operative’s behaviour. The landlord’s complaint handling.
Southwark Council (201906657)
The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her moving into the property; the alterations to the property between …
Swindon Borough Council (201916176)
The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.
Teign Housing (202005906)
REPORT COMPLAINT 202005906 Teign Housing 16 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues […]
The Joseph Rowntree Housing Trust (202006038)
The complaint is about the landlord’s administration of the Resident’s rent account.
Warwickshire Rural Housing Association Limited (201913223)
The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to reimburse the resident for costs they incurred staying at a hotel whilst the boiler was not working.
Anchor Hanover Group (201916021)
The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the external surfaces of the building did not respond to her requests for details on finances has plans to repaint windows and then shortly after replace them has plans to …
Basildon Borough Council (202002986)
REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Irwell Valley Housing Association Limited (201909821)
This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.
Karbon Homes Limited (201910780)
The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite dishes on the building. That the landlord has not replaced the patio doors. About the handling of the bathroom upgrade. About the landlord’s response to reports of …
Metropolitan Housing Trust Limited (201906814)
The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.
Peabody Trust (201914735)
REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Stonewater (5) Limited (201901180)
REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Torus62 Limited (201913625)
The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.
A2Dominion Housing Group Limited (201807216)
The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for compensation correctly. About the handling of the resulting formal complaint.
Hyde Housing Association Limited (201914260)
The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.
London & Quadrant Housing Trust (202000112)
This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.
New Charter Housing (South) Ltd (201911761)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident is represented by her partner in relation to this complaint. For the sake of clarity and brevity, both the resident and the representative are referred to jointly in this report as ‘the resident’.
Paradigm Housing Group Limited (201916010)
The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling
Sanctuary Housing Association (201910465)
The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding the service charges, including the amount payable and its response to queries regarding the amount.
Hyde Housing Association Limited (202003112)
The complaint is about:
Southampton City Council (201913487)
The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.
Waltham Forest Council (201912480)
The complaint refers to:
Clarion Housing Association Limited (201809309)
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Clarion Housing Association Limited (202002867)
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)