Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202341926 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident experienced noise transfer from the neighbour living […]
Decision Case ID 202437805 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident reported that his property was […]
Decision Case ID 202400921 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 March 2026 Background The residents have been a tenant of the landlord since […]
Decision Case ID 202340096 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 March 2026 Background The property is a one-bedroom flat that the resident […]
Decision Case ID 202408817 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background In 2024 the resident complained about the time taken to rectify […]
Decision Case ID 202530359 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident has been a tenant of […]
Decision Case ID 202342841 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident’s tenancy started in February […]
Decision Case ID 202433336 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background The resident lives in a flat on the seventh floor of a […]
Decision Case ID 202501351 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is considered vulnerable because she has complex medical conditions. In […]
Decision Case ID 202524626 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a house. The resident says he has reported […]
Decision Case ID 202331555 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Secure tenancy Date 16 March 2026 Background The resident became the tenant of her property through a mutual exchange on […]
Decision Case ID 202408145 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The resident moved into the property […]
Decision Case ID 202404084 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 March 2026 Background The resident lives in a flat. In […]
Decision Case ID 202334788 Decision type Jurisdiction Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 16 March 2026 Background On 8 October 2023, […]
The landlord delayed at both stages of its complaints process. While it acknowledged its delay at stage 1 it delayed again at stage 2 and did not provide any remedies.
Decision Case ID 202502695 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background In January 2025 the landlord carried […]
Decision Case ID 202420983 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 16 March 2026 Background The resident lives in a […]
Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a second floor flat and […]
Decision Case ID 202436718 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident complained to the landlord in October 2024 […]
Decision Case ID 202450079 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident was unhappy with the replacement front door […]
Decision Case ID 202500435 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In July 2024 the resident complained the landlord had […]
Decision Case ID 202217698 Decision type Investigation Landlord Metropolitan Thames Valley Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident’s heating is supplied through a district heating network […]
Decision Case ID 202337724 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident complained to the landlord as she felt the […]
Decision Case ID 202521261 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In December 2024, the resident reported cannabis fumes in the communal area […]
Decision Case ID 202400028 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a flat owned by the landlord. He […]
Decision Case ID 202327998 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident raised a complaint with the landlord regarding its handling […]
Decision Case ID 202525126 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The residents live in a 2 bed house, […]
Decision Case ID 202303241 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident lives with her partner and their 2 children. At the […]
Decision Case ID 202206383 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident’s lease started on 31 March 2020. The property […]
Decision Case ID 202529711 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident raised a formal complaint with the landlord about […]
Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident had an ongoing dispute with her neighbour for several […]
Decision Case ID 202452702 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident lives with her husband and 2 children. On 14 March 2024 […]
Decision Case ID 202513680 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident complained about delays in resolving a leak that […]
Decision Case ID 202342459 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported a leak affecting her bathroom around January 2023. […]
Decision Case ID 202503540 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 March 2026 Background The property is a ground-floor flat in a block of 6 and […]
Decision Case ID 202341697 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a ground […]
Decision Case ID 202334261 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident and his wife have a […]
Decision Case ID 202337157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident reported multiple repair issues […]
Decision Case ID 202530163 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a flat with her 3 grown […]
Decision Case ID 202515451 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a high-rise […]
Decision Case ID 202515475 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives with her […]
Decision Case ID 202410130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an electrical fault in her electric […]
Decision Case ID 202504846 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported that the heating was not working […]
Decision Case ID 202342247 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident has 3 young children, 2 of whom are disabled. In […]
Decision Case ID 202446682 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported leaks to her windows and front door. While […]
Decision Case ID 202325359 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 13 March 2026 Background The resident reported faults with her windows. She complained about how long […]
There were delays at stage 1 of the landlord’s complaint procedure, which it failed to offer any redress for or demonstrate learning.
Decision Case ID 202407351 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an issue with his under-cabinetkitchen lights on […]
Decision Case ID 202524480 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Leaseholder Date 12 March 2026 Background The resident reported a leak from her toilet to the landlord in March […]
Decision Case ID 202520544 Decision type Investigation Landlord Charnwood Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background The resident reported damp and condensation in […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |