Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2024 ×

Showing 3,517 of 16,595 decisions

Decisions

Most recent first
14 Oct 2024 Partial Maladministration Two Rivers Housing (202306729) Case 202306729 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: 11 Oct 2024 Maladministration Birmingham City Council (202300045) Case 202300045 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 11 Oct 2024 Maladministration Islington Council (202234314) Case 202234314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report … 11 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202318303) Case 202318303 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. … 11 Oct 2024 No Maladministration London Borough of Islington (202343021) Case 202343021 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220737) Case 202220737 · Financial The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307719) Case 202307719 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice. 11 Oct 2024 Maladministration Sanctuary Housing Association (202324177) Case 202324177 · Managing Relations The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling. 11 Oct 2024 Maladministration Sanctuary Housing Association (202331738) Case 202331738 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at … 11 Oct 2024 Maladministration Tower Hamlets Homes (202228598) Case 202228598 · Managing Relations The complaint is about the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to … 11 Oct 2024 Maladministration Tower Hamlets Homes (202305909) Case 202305909 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing … 10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property. 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 10 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202313073) Case 202313073 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repair and access issues with a communal bike … 10 Oct 2024 Maladministration Peabody Trust (202322145) Case 202322145 · Information and data management The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also … 10 Oct 2024 Maladministration The Guinness Partnership Limited (202302231) Case 202302231 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint … 10 Oct 2024 Maladministration The Riverside Group Limited (202314741) Case 202314741 · Managing Relations The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 9 Oct 2024 Maladministration Gentoo Group Limited (202305971) Case 202305971 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts. 9 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202304073) Case 202304073 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property. 9 Oct 2024 Maladministration Richmond Housing Partnership Limited (202347109) Case 202347109 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This … 9 Oct 2024 Maladministration Southwark Council (202331563) Case 202331563 · Managing Relations The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 8 Oct 2024 Maladministration Lancaster City Council (202210325) Case 202210325 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 8 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202212904) Case 202212904 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint. 8 Oct 2024 Severe Maladministration London Borough of Wandsworth (202225690) Case 202225690 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 8 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316428) Case 202316428 · Managing Relations The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This … 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 8 Oct 2024 Maladministration Sandbourne Housing Association (202324398) Case 202324398 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour. 7 Oct 2024 Partial Maladministration Citizen Housing (202226417) Case 202226417 · Information and data management The complaint is about: The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to … 7 Oct 2024 Maladministration London Borough of Newham (202221862) Case 202221862 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered. 7 Oct 2024 Reasonable Redress Peabody Trust (202214147) Case 202214147 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the … 7 Oct 2024 Maladministration South Tyneside Council (202342147) Case 202342147 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also … 4 Oct 2024 Maladministration Brighton and Hove City Council (202325482) Case 202325482 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown … 4 Oct 2024 Maladministration Camden Council (202324323) Case 202324323 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 4 Oct 2024 Partial Maladministration GreenSquareAccord Limited (202342904) Case 202342904 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated … 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 4 Oct 2024 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202306383) Case 202306383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate … 4 Oct 2024 Partial Maladministration Peabody Trust (202307369) Case 202307369 · Estate Management The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a … 4 Oct 2024 Partial Maladministration Peabody Trust (202309310) Case 202309310 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s … 4 Oct 2024 Maladministration Southern Housing (202312625) Case 202312625 · Financial The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 4 Oct 2024 Maladministration Thurrock Council (202401665) Case 202401665 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 3 Oct 2024 Maladministration The Riverside Group Limited (202304958) Case 202304958 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation. 2 Oct 2024 Maladministration Abri Group Limited (202201157) Case 202201157 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated …