Orbit Housing Association Limited (202403133)
The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Royal Borough Of Greenwich (202219702)
The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling.
Sanctuary Housing Association (202307213)
The complaint is about the landlord’s response to the resident’s: Reports of a repair to a soil stack. Requests for information about the service charges relating to the repair. Concerns about the level of service charges relating to the repair. Associated complaint.
Southern Housing (202304591)
The complaint is about the landlord’s handling of the service of a tort notice and attempted removal of the resident’s vehicle.
Stonewater Limited (202310055)
The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202307967)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property.
A2Dominion Housing Group Limited (202308664)
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202229055)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a blocked sink. Reports about cuckooing at her property. Concerns of being bullied and threatened by staff. Reports that the resident has not received care.
ForHousing Limited (202344987)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a communal gate.
Hightown Housing Association Limited (202302378)
The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the injunction proceedings at Court correctly. Handling of the annual gas safety check and capping of the resident’s gas meter. The related complaint.
London & Quadrant Housing Trust (L&Q) (202306125)
The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint.
Raven Housing Trust Limited (202312041)
The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. Rodents in the property. External rendering work. This investigation also considers the landlord’s complaint handling.
Two Rivers Housing (202306729)
The complaint is about the landlord’s handling of the resident’s concerns about:
Birmingham City Council (202300045)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also investigated the landlord’s handling of the complaint.
Clarion Housing Association Limited (202219905)
The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202234702)
The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. The replacement of her property’s bathroom. Blocked, backed up, and leaking drains and pipework at her property. Missing manhole and electrical socket covers and a mice infestation in her building’s …
Islington Council (202234314)
The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report will also consider the landlord’s complaint handling.
London Borough of Barking and Dagenham (202318303)
The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. Reports concerning the volume of the intercom. Request for hooks to be fitted to the external communal doors. Request for an alternative location of a kitchen extractor fan. Associated formal …
London Borough of Islington (202343021)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
London & Quadrant Housing Trust (L&Q) (202220737)
The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202307719)
The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice.
Sanctuary Housing Association (202324177)
The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling.
Sanctuary Housing Association (202331738)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at a neighbouring property, and damp and mould due to repair delays.
Tower Hamlets Homes (202228598)
The complaint is about the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to be erected by accessing the rear garden. We have also considered the landlord’s complaint handling.
Tower Hamlets Homes (202305909)
The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing scaffolding which blocked natural light in to the resident’s property. Complaint handling.
Flagship Housing Group Limited (202310430)
The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property.
Gateshead Metropolitan Borough Council (202313350)
The complaint is about the landlord’s handling of: The inspection of repairs it completed in 2020 and 2021. Works to the resident’s kitchen.
London Borough of Barnet (202315988)
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted in damp and mould.
Notting Hill Genesis (NHG) (202313073)
The complaint is about the landlord’s handling of the resident’s: Reports of repair and access issues with a communal bike shed, including communication. Associated formal complaint.
Peabody Trust (202322145)
The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The Guinness Partnership Limited (202302231)
The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling.
The Riverside Group Limited (202314741)
The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202329490)
The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has considered the landlord’s complaint handling.
Gentoo Group Limited (202305971)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts.
Notting Hill Genesis (NHG) (202304073)
The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.
Richmond Housing Partnership Limited (202347109)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This report will also consider the landlord’s record keeping.
Southwark Council (202331563)
The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202305675)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required to windows. The Ombudsman has also considered the landlord’s record keeping with respect to the issues.
Lancaster City Council (202210325)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Barking and Dagenham (202212904)
The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint.
London Borough of Wandsworth (202225690)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The landlord’s complaint handling has also been considered.
London & Quadrant Housing Trust (L&Q) (202215121)
The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. Bathroom taps. Warped floorboards. A report that the resident had been injured within her property. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202316428)
The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This Service has also investigated the landlord’s complaint handling.
Peabody Trust (202306657)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.
Sandbourne Housing Association (202324398)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.
Citizen Housing (202226417)
The complaint is about: The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to installations for the supply of hot water. The landlord’s complaint handling. The landlord’s response to the resident’s request for compensation for damaged furniture and personal injury due to damp and …
London Borough of Newham (202221862)
The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered.
Peabody Trust (202214147)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.
South Tyneside Council (202342147)
This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202325482)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown tree in her neighbour’s garden. Her complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)