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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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31 Aug 2023 Maladministration Stroud District Council (202207879) Case 202207879 · Managing Relations This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided … 31 Aug 2023 Reasonable Redress The Guinness Partnership Limited (202209343) Case 202209343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at … 31 Aug 2023 No Maladministration The Guinness Partnership Limited (202209839) Case 202209839 · Estate Management The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden. 31 Aug 2023 No Maladministration Torus62 Limited (202224281) Case 202224281 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision … 31 Aug 2023 Maladministration Trent & Dove Housing Limited (202204417) Case 202204417 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. … 31 Aug 2023 Maladministration Waltham Forest Council (202201559) Case 202201559 · Managing Relations The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling. 31 Aug 2023 Maladministration Westminster City Council (202207751) Case 202207751 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; … 31 Aug 2023 Partial Maladministration Wolverhampton City Council (202101642) Case 202101642 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality … 30 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202207064) Case 202207064 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that … 30 Aug 2023 No Maladministration Birmingham City Council (202118753) Case 202118753 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 30 Aug 2023 Maladministration Colchester Borough Council (202110444) Case 202110444 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling. 30 Aug 2023 Partial Maladministration Gentoo Group Limited (202122445) Case 202122445 · Financial The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing … 30 Aug 2023 Partial Maladministration Havering Council (202200548) Case 202200548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due … 30 Aug 2023 Partial Maladministration Lewisham Council (202118554) Case 202118554 · Financial The complaint is about: The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns … 30 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202124242) Case 202124242 · Financial This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint … 30 Aug 2023 Maladministration Magenta Living (202124408) Case 202124408 · Information and data management The complaint is about the landlord’s handling of the resident’s reported repairs which included: damp and mould in the kitchen. … 30 Aug 2023 Partial Maladministration Moat Homes Limited (202208721) Case 202208721 · Estate Management The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the … 30 Aug 2023 Maladministration One Housing Group (202014551) Case 202014551 · Old Property Condition migrated-2025 The complaint relates to: The landlord’s handling of reports of a pest infestation. 30 Aug 2023 Maladministration Onward Homes Limited (202122213) Case 202122213 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property, and the … 30 Aug 2023 Partial Maladministration Optivo (now Southern Housing) (202225263) Case 202225263 · Information and data management The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that … 30 Aug 2023 Partial Maladministration Paragon Asra Housing Limited (202114993) Case 202114993 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s … 30 Aug 2023 Partial Maladministration Sanctuary Housing Association (202111250) Case 202111250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a … 30 Aug 2023 Maladministration Sheffield City Council (202110792) Case 202110792 · Estate Management The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The … 30 Aug 2023 No Maladministration The Abbeyfield Society (202127722) Case 202127722 · Abbeyfield The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift … 30 Aug 2023 Partial Maladministration The Guinness Partnership Limited (202209462) Case 202209462 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; … 30 Aug 2023 Reasonable Redress The Housing Plus Group Limited (202215056) Case 202215056 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s staircasing application. 30 Aug 2023 Maladministration West Kent Housing Association (202206320) Case 202206320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the garden flooding, the associated works, and offer … 29 Aug 2023 Maladministration Abri Group Limited (202127784) Case 202127784 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme. 29 Aug 2023 Maladministration Birmingham City Council (202106463) Case 202106463 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a leak in an airing cupboard. The Ombudsman … 29 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202207660) Case 202207660 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns about the standard of service relative to the service … 29 Aug 2023 Maladministration Hammersmith and Fulham Council (202211906) Case 202211906 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for paving works and a tree removal. 29 Aug 2023 Maladministration Hyde Housing Association Limited (202126628) Case 202126628 · Financial REPORT COMPLAINT 202126628 Hyde Housing Association Limited 29 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Aug 2023 No Maladministration Lambeth Council (202112413) Case 202112413 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy. 29 Aug 2023 Partial Maladministration Leicester City Council (202107822) Case 202107822 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel … 29 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202206767) Case 202206767 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 29 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202214900) Case 202214900 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of a loss of heating and hot water, including … 29 Aug 2023 Reasonable Redress Longhurst Group Limited (202121961) Case 202121961 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. … 29 Aug 2023 No Maladministration Midland Heart Limited (202224636) Case 202224636 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of decoration works. 29 Aug 2023 Mediation Newlon Housing Trust (202212689) Case 202212689 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports regarding the condition of the windows. 29 Aug 2023 Maladministration Notting Hill Genesis (NHG) (202000461) Case 202000461 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance . The landlord’s handling of the … 29 Aug 2023 No Maladministration Notting Hill Genesis (NHG) (202104963) Case 202104963 · Information and data management The resident’s complaint is about the landlord’s handling of: The resident’s Subject Access Request. His reports of pests and requests … 29 Aug 2023 Maladministration Southern Housing (202117545) Case 202117545 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. This service has also considered the … 29 Aug 2023 Partial Maladministration Together Housing Association Limited (202220628) Case 202220628 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from … 29 Aug 2023 Partial Maladministration Wandsworth Council (202115911) Case 202115911 · ASB/Abuse/Nuisance The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation … 25 Aug 2023 Reasonable Redress Accent Housing Limited (202221854) Case 202221854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her … 25 Aug 2023 Maladministration Birmingham City Council (202115767) Case 202115767 · Managing Relations REPORT COMPLAINT 202115767 Birmingham City Council 25 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Aug 2023 Partial Maladministration Birmingham City Council (202121058) Case 202121058 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. decision to place a risk … 25 Aug 2023 Maladministration Bromsgrove District Housing Trust Limited (202200932) Case 202200932 · Financial The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of … 25 Aug 2023 Partial Maladministration Citizen Housing (202126878) Case 202126878 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s housing application pre-May 2021 The applicant’s housing application post-May 2021. …