Salix Homes Limited (202122506)
The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Selby District Council (202010596)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Southway Housing Trust (Manchester) Limited (202105716)
The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response to the resident’s reports of damp and mould in her property. The landlord's response to the resident’s request for dehumidifiers. The landlord's handling of its provision of loft re-insultation. The …
Trafford Housing Trust Limited (202106917)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.
Wandle Housing Association Limited (202100167)
REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wandle Housing Association Limited (202126910)
The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs to his bathroom radiator .
Yorkshire Housing Limited (202106011)
The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing.
Barnet Council (202010010)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hackney Council (202200110)
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
Hammersmith and Fulham Council (202016601)
The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling.
Hyde Housing Association Limited (202016737)
This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal areas; The landlord’s response to resident’s concerns about external appliances …
Livv Housing Group (202113520)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen.
Luton Borough Council (202122872)
The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.
Newham Council (202127130)
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
Notting Hill Genesis (202123670)
The complaint is about the landlord’s handling of garden fence repairs.
Onward Homes Limited (202122957)
The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.
Sanctuary Housing Association (202122108)
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.
The Riverside Group Limited (202100881)
The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.
Town and Country Housing (202120197)
The complaint is about how the landlord has maintained the communal areas of the estate.
Hammersmith and Fulham Council (202104352)
The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.
Brent Council (202122635)
The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.
Dudley Metropolitan Borough Council (202122067)
The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) scheme. The landlord’s complaints handling.
Hammersmith and Fulham Council (202122553)
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
Southwark Council (202016554)
The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.
Thames Valley Housing Association Limited (202117869)
The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.
The Guinness Partnership Limited (202114388)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Westminster City Council (202106357)
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. Handling of a decant process.
A2Dominion Housing Group Limited (202112570)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Broxtowe Borough Council (202122100)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.
Camden Council (202119785)
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
Leeds City Council (202102384)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Leeds City Council (202106891)
The complaint is about the landlord’s handling of the residents reports of damp and water ingress.
Melton Borough Council (202126131)
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Newlon Housing Trust (202006502)
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
Newlon Housing Trust (202125203)
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
Tandridge District Council (202014407)
The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. Management of the scheme since it changed from sheltered accommodation to general needs accommodation. The Ombudsman has also assessed the landlord’s complaint handling.
The Guinness Partnership Limited (202122166)
The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.
Bromford Housing Association Limited (202120321)
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.
Ealing Council (202107847)
The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).
Islington Council (202107863)
This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint.
Penge Churches Housing Association Limited (202008022)
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
Anchor Hanover Group (202004280)
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
Leeds City Council (202112399)
This complaint is about the landlord’s handling of the resident’s ground maintenance concerns.
London & Quadrant Housing Trust (202100735)
The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (202009220)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. The landlord’s complaints handling.
Paragon Asra Housing Limited (202014224)
The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the resident’s reports of antisocial behaviour (ASB) between October 2017 and February 2020. the resident’s wish to be compensated for a loss of earnings and stress caused by the ASB. The …
The Havebury Housing Partnership (202108828)
The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling of repairs raised by the resident on moving into the property, her request for a decant and the level of compensation offered.
The Havebury Housing Partnership (202121189)
The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property.
Wandle Housing Association Limited (202001065)
The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. The landlord’s response to the resident’s reports of repairs to the heating system from 2017. The landlord’s complaint handling.
Westminster City Council (202105601)
The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)