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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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24 Jun 2022 No Maladministration Salix Homes Limited (202122506) Case 202122506 · Estate Management The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property. 24 Jun 2022 No Maladministration Selby District Council (202010596) Case 202010596 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 24 Jun 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202105716) Case 202105716 · Financial The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response … 24 Jun 2022 No Maladministration Trafford Housing Trust Limited (202106917) Case 202106917 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her … 24 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202100167) Case 202100167 · Financial REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jun 2022 Maladministration Wandle Housing Association Limited (202126910) Case 202126910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs … 24 Jun 2022 No Maladministration Yorkshire Housing Limited (202106011) Case 202106011 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing. 23 Jun 2022 Maladministration Barnet Council (202010010) Case 202010010 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Jun 2022 Outside Jurisdiction Hackney Council (202200110) Case 202200110 · Moving/Buying/Selling Home The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing. 23 Jun 2022 Maladministration Hammersmith and Fulham Council (202016601) Case 202016601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling. 23 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202016737) Case 202016737 · Financial This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response … 23 Jun 2022 Maladministration Livv Housing Group (202113520) Case 202113520 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. 23 Jun 2022 Partial Maladministration Luton Borough Council (202122872) Case 202122872 · Managing Relations The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come … 23 Jun 2022 Reasonable Redress Newham Council (202127130) Case 202127130 · Occupancy Rights The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to … 23 Jun 2022 Reasonable Redress Notting Hill Genesis (202123670) Case 202123670 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of garden fence repairs. 23 Jun 2022 Reasonable Redress Onward Homes Limited (202122957) Case 202122957 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint. 23 Jun 2022 Reasonable Redress Sanctuary Housing Association (202122108) Case 202122108 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this. 23 Jun 2022 Maladministration The Riverside Group Limited (202100881) Case 202100881 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling. 23 Jun 2022 No Maladministration Town and Country Housing (202120197) Case 202120197 · Estate Management The complaint is about how the landlord has maintained the communal areas of the estate. 22 Jun 2022 No Maladministration Hammersmith and Fulham Council (202104352) Case 202104352 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation. 21 Jun 2022 Maladministration Brent Council (202122635) Case 202122635 · Old Property Condition migrated-2025 The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of … 21 Jun 2022 Partial Maladministration Dudley Metropolitan Borough Council (202122067) Case 202122067 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination … 21 Jun 2022 Maladministration Hammersmith and Fulham Council (202122553) Case 202122553 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 21 Jun 2022 Maladministration Southwark Council (202016554) Case 202016554 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling. 21 Jun 2022 Maladministration Thames Valley Housing Association Limited (202117869) Case 202117869 · Managing Relations The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible … 21 Jun 2022 Maladministration The Guinness Partnership Limited (202114388) Case 202114388 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 21 Jun 2022 No Maladministration Westminster City Council (202106357) Case 202106357 · Moving/Buying/Selling Home The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing … 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 20 Jun 2022 Maladministration Broxtowe Borough Council (202122100) Case 202122100 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property. 20 Jun 2022 Reasonable Redress Camden Council (202119785) Case 202119785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies. 20 Jun 2022 Maladministration Leeds City Council (202102384) Case 202102384 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 20 Jun 2022 Maladministration Leeds City Council (202106891) Case 202106891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents reports of damp and water ingress. 20 Jun 2022 Outside Jurisdiction Melton Borough Council (202126131) Case 202126131 · Managing Relations The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s … 20 Jun 2022 Reasonable Redress Newlon Housing Trust (202006502) Case 202006502 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works … 20 Jun 2022 Maladministration Newlon Housing Trust (202125203) Case 202125203 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak in the property. 20 Jun 2022 Partial Maladministration Tandridge District Council (202014407) Case 202014407 · Managing Relations The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. … 20 Jun 2022 Reasonable Redress The Guinness Partnership Limited (202122166) Case 202122166 · Old Property Condition migrated-2025 The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused. 17 Jun 2022 Maladministration Bromford Housing Association Limited (202120321) Case 202120321 · Health and Safety (inc. building safety) The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint. 17 Jun 2022 No Maladministration Ealing Council (202107847) Case 202107847 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”). 17 Jun 2022 Partial Maladministration Islington Council (202107863) Case 202107863 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint. 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property. 16 Jun 2022 Reasonable Redress Anchor Hanover Group (202004280) Case 202004280 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident. 16 Jun 2022 No Maladministration Leeds City Council (202112399) Case 202112399 · Estate Management This complaint is about the landlord’s handling of the resident’s ground maintenance concerns. 16 Jun 2022 Maladministration London & Quadrant Housing Trust (202100735) Case 202100735 · ASB/Abuse/Nuisance The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the … 16 Jun 2022 Partial Maladministration Metropolitan Thames Valley Housing (202009220) Case 202009220 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. … 16 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202014224) Case 202014224 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the … 16 Jun 2022 Partial Maladministration The Havebury Housing Partnership (202108828) Case 202108828 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling … 16 Jun 2022 Reasonable Redress The Havebury Housing Partnership (202121189) Case 202121189 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property. 16 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202001065) Case 202001065 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. … 16 Jun 2022 Maladministration Westminster City Council (202105601) Case 202105601 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will …