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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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26 Jul 2021 Partial Maladministration Optivo (202007796) Case 202007796 · Estate Management The resident has complained about: The landlord’s response to requests for information supporting the service charges. The landlord’s organisation of … 26 Jul 2021 No Maladministration Platform Housing Group Limited (202012058) Case 202012058 · Estate Management REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202012553) Case 202012553 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors. 26 Jul 2021 No Maladministration Thirteen Housing Group Limited (202010684) Case 202010684 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the … 23 Jul 2021 No Maladministration Bromford Housing Association Limited (202006884) Case 202006884 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy. 23 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001388) Case 202001388 · Estate Management This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal … 23 Jul 2021 Mediation Clarion Housing Association Limited (202007823) Case 202007823 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of noise nuisance from the flat above. 23 Jul 2021 Outside Jurisdiction Newham Council (202101367) Case 202101367 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property. 23 Jul 2021 Partial Maladministration Notting Hill Genesis (202014861) Case 202014861 · Estate Management This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related … 23 Jul 2021 Maladministration Peabody Trust (202009412) Case 202009412 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property. 23 Jul 2021 No Maladministration Welwyn Hatfield Borough Council (202013840) Case 202013840 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis … 22 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001459) Case 202001459 · Financial The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202002368) Case 202002368 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202017370) Case 202017370 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial … 22 Jul 2021 No Maladministration Midland Heart Limited (202101516) Case 202101516 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy … 22 Jul 2021 Mediation Newham Council (202009415) Case 202009415 · Local Authority / ALMO or TMO The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent … 22 Jul 2021 Outside Jurisdiction South Tyneside Council (202105807) Case 202105807 · Local Authority / ALMO or TMO The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property. 22 Jul 2021 Maladministration Trafford Housing Trust Limited (202008540) Case 202008540 · Managing Relations The resident complained about the landlord's response to his complaint that he had been left without heating and hot water … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident … 21 Jul 2021 Maladministration Havering Council (202008258) Case 202008258 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered … 21 Jul 2021 Maladministration Hyde Housing Association Limited (202000095) Case 202000095 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling. 21 Jul 2021 No Maladministration London & Quadrant Housing Trust (202009045) Case 202009045 · Financial The complaint refers to: The landlord’s handling of repairs following a leak from the roof of the resident’s building. The … 21 Jul 2021 Reasonable Redress Nottingham City Council (202005867) Case 202005867 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following … 21 Jul 2021 Partial Maladministration Peabody Trust (202011082) Case 202011082 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. … 21 Jul 2021 Maladministration Redwing Living Limited (202001090) Case 202001090 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The replacement of the resident’s storage heaters. The resident’s reports of exposed … 21 Jul 2021 No Maladministration Sovereign Housing Association Limited (202016624) Case 202016624 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to … 20 Jul 2021 Maladministration Croydon Council (201910960) Case 201910960 · Managing Relations The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; … 20 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202014306) Case 202014306 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the safety of storage heaters installed in her … 20 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (201909034) Case 201909034 · Financial The complaint concerns the level and reasonableness of the service charges. 20 Jul 2021 Outside Jurisdiction London & Quadrant Housing Trust (202000245) Case 202000245 · Estate Management The complaint refers to: The landlord’s introduction of a communal caretaking service and service charge for this. The resident’s concerns … 20 Jul 2021 Outside Jurisdiction Newham Council (202002206) Case 202002206 · Local Authority / ALMO or TMO REPORT COMPLAINT 202002206 Newham Council 20 July 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 20 Jul 2021 Mediation Newlon Housing Trust (202004296) Case 202004296 · Old Property Condition migrated-2025 The landlord’s handling of a reoccurring leak from the flat above the resident’s property. 20 Jul 2021 Partial Maladministration Notting Hill Genesis (202002474) Case 202002474 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the subsequent … 20 Jul 2021 No Maladministration Paragon Asra Housing Limited (202100556) Case 202100556 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing … 20 Jul 2021 Partial Maladministration Peabody South East Limited (201911503) Case 201911503 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and cold in his home. The landlord’s complaints … 20 Jul 2021 Outside Jurisdiction Yorkshire Housing Limited (202011704) Case 202011704 · Financial The resident’s complaint is about the level of rent they are being charged. 19 Jul 2021 Mediation Barnet Council (202012764) Case 202012764 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports of fly infestation at their property. 19 Jul 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202010792) Case 202010792 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of ASB … 19 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202015290) Case 202015290 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated … 19 Jul 2021 Partial Maladministration Notting Hill Genesis (201915709) Case 201915709 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a blocked sink. how the landlord responded to … 19 Jul 2021 Outside Jurisdiction Salix Homes Limited (202104609) Case 202104609 · Financial The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car. 19 Jul 2021 Reasonable Redress Somerset West and Taunton Council (202006714) Case 202006714 · Financial The resident has complained that: The landlord has refused to compensate them for damage to their car. 19 Jul 2021 Maladministration Tower Hamlets Council (202010991) Case 202010991 · Managing Relations The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling. 16 Jul 2021 Maladministration Barking and Dagenham Council (201911211) Case 201911211 · Health and Safety (inc. building safety) This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the … 16 Jul 2021 Maladministration Birmingham City Council (202013007) Case 202013007 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property. 16 Jul 2021 Maladministration Clarion Housing Association Limited (202010433) Case 202010433 · Financial The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her … 16 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202012788) Case 202012788 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s … 16 Jul 2021 No Maladministration Orbit Housing Association Limited (202102294) Case 202102294 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water. 16 Jul 2021 Partial Maladministration Yorkshire Housing Limited (202100909) Case 202100909 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the … 15 Jul 2021 No Maladministration Birmingham City Council (202012337) Case 202012337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints …