Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202503595 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house. He said damp and […]
Decision Case ID 202330947 Decision type Jurisdiction Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident complained that the landlord had […]
Decision Case ID 202532040 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident raised concerns about anti-social […]
Decision Case ID 202326022 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in […]
Decision Case ID 202443604 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a three‑storey […]
Decision Case ID 202526104 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background During July 2024 the resident contacted […]
Decision Case ID 202535372 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 March 2026 Background The resident’s property is located over […]
Decision Case ID 202402268 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a […]
Decision Case ID 202409722 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 19 March 2026 Background In March 2023 the resident queried with the landlord […]
Decision Case ID 202529139 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 19 March 2026 Background The resident reported antisocial behaviour (ASB) to her landlord from […]
Decision Case ID 202402793 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a house with a chimney. On 28 […]
Decision Case ID 202520236 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident has lived in the property, a 2-bedroom flat, with […]
Decision Case ID 202534880 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident has lived in the property, a ground floor flat, […]
Decision Case ID 202347223 Decision type Investigation Landlord Runnymeade Borough Council Landlord type Local Authority Occupancy Leaseholder Date 19 March 2026 Background On 12 March 2024, the resident complained to the landlord about the […]
Decision Case ID 202413697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background In July 2023 the resident asked the landlord to replace her […]
Decision Case ID 202503353 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house with her partner and […]
Decision Case ID 202412992 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 19 March 2026 Background The resident contacted the landlord in May 2024 to dispute service charges for […]
Decision Case ID 202416319 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 March 2026 Background The resident reported a leak from the rainwater pipe causing water to […]
Decision Case ID 202426090 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 March 2026 Background The resident queried his service charges on 19 December […]
Decision Case ID 202340670 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident reported her neighbours had family members staying with […]
Decision Case ID 202424564 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident pays a variable service charge. The landlord introduced a […]
Decision Case ID 202345190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 March 2026 Background The resident lives in a newly built flat under a […]
Decision Case ID 202316301 Decision type Jurisdiction Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background In 2024 the resident made 2 separate complaints to the landlord. […]
Decision Case ID 202348294 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives with her son in a ground floor […]
Decision Case ID 202523563 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives at the property with her husband and 2 […]
Decision Case ID 202339032 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background 1. […]
Decision Case ID 202429226 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background In June 2023, the court ordered […]
Decision Case ID 202412827 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 18 March 2026 Background The resident applied to succeed her parents’ […]
Decision Case ID 202427228 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a flat within a block. She […]
Decision Case ID 202333137 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing association Occupancy Assured tenancy Date 18 March 2026 Background The resident wanted to move to another property because […]
Decision Case ID 202529566 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 18 March 2026 Background Following leaks from the communal roof into the resident’s property, […]
Decision Case ID 202400358 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives in the property with her […]
Decision Case ID 202511140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The property is a ground-floor flat with its own private garden. […]
Decision Case ID 202406572 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Secure tenancy Date 18 March 2026 Background After receiving her revised service charges for the 2023/2024 financial […]
Decision Case ID 202345606 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident is unhappy with repairs the landlord carried […]
Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident is unhappy about delays to the landlord […]
Decision Case ID 202345681 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The landlord visited the resident to discuss an allegation made […]
Decision Case ID 202438782 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident complained that the landlord was not effectively responding to her concerns […]
Decision Case ID 202400615 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background In January 2024 the resident reported that roof […]
Decision Case ID 202527042 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a house with her […]
Decision Case ID 202531211 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident complained to the landlord about damp and mould in […]
Decision Case ID 202347273 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident told the landlord she had not been given window keys […]
Decision Case ID 202524599 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background The resident reported ongoing antisocial behaviour (ASB) involving a neighbour. The […]
Decision Case ID 202406667 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Leaseholder Date 17 March 2026 Background The resident is a leaseholder of a flat in a building owned […]
Decision Case ID 202501917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident moved into the property in 2016. In February […]
Decision Case ID 202339614 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a bungalow, and land to the rear […]
Decision Case ID 202344711 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The property is a 3-bedroom house […]
Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is unhappy with how the landlord responded to […]
Decision Case ID 202339077 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident and her 3 children […]
Decision Case ID 202505643 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 17 March 2026 Background The resident reported that their toilet […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |