Peabody Trust (202120342)
The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management (KIM). Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Regenda Limited (202113848)
The complaint relates to the landlord’s: Response to the resident’s concern over bandings for allocating properties under Home Choice. Handling of repairs to the property in: 2020/2021. 2021/2022. Handling of reports of a mouse infestation. Handling of the resident’s complaint.
Rooftop Housing Association Limited (202203134)
The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Shepherds Bush Housing Association Limited (202124434)
The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s reports concerning repairs to the fire doors. The resident’s reports concerning the lack of consultation under Section 20 of the Landlord and Tenant Act 1985, and the standard of Automatic …
Slough Borough Council (202113255)
The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the associated complaint.
Tower Hamlets Council (202221997)
This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made allegations about: The landlord’s handling of their personal information. Harassment. Discrimination. Breaches of the Human Rights Act 1998.
Trident Housing Association Limited (202108599)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for expenses incurred carrying out works to the property. Complaint handling.
Abri Group Limited (202218106)
The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space.
Brentwood Borough Council (202223856)
The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced.
Clarion Housing Association Limited (202122885)
The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property.
Guinness Housing Association Limited (202207927)
The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a neighbouring property.
Hammersmith and Fulham Council (202211844)
The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling.
Hyde Housing Association Limited (202204816)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s handling of the associated complaint.
London Borough of Barnet (202202606)
The complaint is about the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to renew the bathroom; complaint’s handling.
Royal Borough of Kensington and Chelsea (202217632)
The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a built-in wardrobe. Amend the postcode on the tenancy agreement.
Tower Hamlets Council (202219354)
The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling.
Lambeth Council (202217219)
The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets.
London & Quadrant Housing Trust (L&Q) (202123362)
The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.
North Tyneside Council (202214593)
REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
One Housing Group Limited (202218055)
The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his property between October and December 2022. associated complaint.
Platform Housing Group Limited (202218151)
The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to his home; associated complaint.
A2Dominion Housing Group Limited (202107807)
The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage caused. Request for a service charge refund due to lack of service. Request for compensation relating to boiler damage/new boiler. The Ombudsman has also investigated the landlord’s complaints handling.
Abri Group Limited (202120406)
The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be installed in the area. The landlord’s handling of reported repairs …
Acis Group Limited (202119678)
The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start of the tenancy. handling of repairs to the resident’s property. handling of roof repairs to the resident’s property. complaints handling.
Aster Group Limited (202115659)
The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity charges relating to bollard lights.
Birmingham City Council (202204184)
The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to keep the resident within his property during internal painting works.
Christian Action (Enfield) Housing Association Limited (202211405)
The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.
Clarion Housing Association Limited (202122599)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint.
Estuary Housing Association Limited (202017245)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202221371)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Golding Homes Limited (202217726)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request for compensation in relation to the reported damp and mould. The resident’s concerns about the condition of the kitchen.
GreenSquareAccord Limited (202006337)
REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]
GreenSquareAccord Limited (202121460)
The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded to the report of a bed bug infestation. How the landlord handled the lack of communal cleaning. How the landlord responded to the transfer request. The related complaint.
GreenSquareAccord Limited (202128291)
The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the living room ceiling. The associated complaints.
GreenSquareAccord Limited (202215369)
The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to their ceiling and carpet. The landlord’s handling of the complaint The level of compensation offered by the landlord towards the resident’s carpets.
Hammersmith and Fulham Council (202222638)
The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling of multiple repairs reported by the resident.
Haringey London Borough Council (202106418)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the property; A rat infestation in and around the property; Anti-social behaviour (ASB).
Hyde Housing Association Limited (202108054)
The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former property. the landlord’s response to the resident’s complaint about two missed appointments at her current property. the landlord’s handling of a repair to the resident’s guttering at her former property.
Irwell Valley Housing Association Limited (202217188)
The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.
Islington Council (202202407)
The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. The Ombudsman has also investigated the landlord’s: Complaint handling. Communication with the resident.
Lambeth Council (202221633)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s request to be rehoused.
London Borough of Croydon (202205866)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202101570)
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202202905)
The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman also considered the landlord's complaint handling.
London & Quadrant Housing Trust (L&Q) (202225049)
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman has also considered the associated complaint handling as part of this investigation.
Metropolitan Thames Valley Housing (MTV) (202212067)
The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the security deposit.
Metropolitan Thames Valley Housing (MTV) (202213217)
This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.
One Housing Group Limited (202213037)
The complaint is about the landlord’s handling of the sales process for the resident’s property.
One Manchester Limited (201910630)
The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact with her neighbours; The landlord’s response to the resident’s request to be removed from the Rehousing Review List (RRL) ; The landlord’s response to the resident’s concerns that she only …
One Manchester Limited (202216041)
The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request for compensation.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)