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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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5 Sep 2023 Partial Maladministration Tower Hamlets Council (202221997) Case 202221997 · Managing Relations This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made … 5 Sep 2023 Partial Maladministration Trident Housing Association Limited (202108599) Case 202108599 · Financial The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for … 4 Sep 2023 Maladministration Abri Group Limited (202218106) Case 202218106 · Estate Management The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space. 4 Sep 2023 Maladministration Brentwood Borough Council (202223856) Case 202223856 · Managing Relations The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced. 4 Sep 2023 Maladministration Clarion Housing Association Limited (202122885) Case 202122885 · Old Property Condition migrated-2025 The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property. 4 Sep 2023 Maladministration Guinness Housing Association Limited (202207927) Case 202207927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a … 4 Sep 2023 No Maladministration Hammersmith and Fulham Council (202211844) Case 202211844 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling. 4 Sep 2023 Maladministration Hyde Housing Association Limited (202204816) Case 202204816 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her … 4 Sep 2023 Partial Maladministration London Borough of Barnet (202202606) Case 202202606 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to … 4 Sep 2023 No Maladministration Royal Borough of Kensington and Chelsea (202217632) Case 202217632 · Occupancy Rights The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a … 4 Sep 2023 Maladministration Tower Hamlets Council (202219354) Case 202219354 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling. 1 Sep 2023 No Maladministration Lambeth Council (202217219) Case 202217219 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets. 1 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202123362) Case 202123362 · Managing Relations The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the … 1 Sep 2023 Severe Maladministration North Tyneside Council (202214593) Case 202214593 · Occupancy Rights REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 1 Sep 2023 Maladministration Platform Housing Group Limited (202218151) Case 202218151 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to … 31 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202107807) Case 202107807 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage … 31 Aug 2023 No Maladministration Abri Group Limited (202120406) Case 202120406 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s … 31 Aug 2023 Partial Maladministration Acis Group Limited (202119678) Case 202119678 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start … 31 Aug 2023 Partial Maladministration Aster Group Limited (202115659) Case 202115659 · Estate Management The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity … 31 Aug 2023 Partial Maladministration Birmingham City Council (202204184) Case 202204184 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to … 31 Aug 2023 Maladministration Christian Action (Enfield) Housing Association Limited (202211405) Case 202211405 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has … 31 Aug 2023 Maladministration Clarion Housing Association Limited (202122599) Case 202122599 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The … 31 Aug 2023 Partial Maladministration Estuary Housing Association Limited (202017245) Case 202017245 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also … 31 Aug 2023 Severe Maladministration Estuary Housing Association Limited (202221371) Case 202221371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Aug 2023 No Maladministration Golding Homes Limited (202217726) Case 202217726 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 31 Aug 2023 Maladministration GreenSquareAccord Limited (202006337) Case 202006337 · Financial REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202121460) Case 202121460 · Estate Management The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded … 31 Aug 2023 Severe Maladministration GreenSquareAccord Limited (202128291) Case 202128291 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202215369) Case 202215369 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to … 31 Aug 2023 Partial Maladministration Hammersmith and Fulham Council (202222638) Case 202222638 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling … 31 Aug 2023 Partial Maladministration Haringey London Borough Council (202106418) Case 202106418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the … 31 Aug 2023 Partial Maladministration Hyde Housing Association Limited (202108054) Case 202108054 · Estate Management The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former … 31 Aug 2023 Partial Maladministration Irwell Valley Housing Association Limited (202217188) Case 202217188 · Managing Relations The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent … 31 Aug 2023 Maladministration Islington Council (202202407) Case 202202407 · Financial The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. … 31 Aug 2023 Partial Maladministration Lambeth Council (202221633) Case 202221633 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s … 31 Aug 2023 Maladministration London Borough of Croydon (202205866) Case 202205866 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202101570) Case 202101570 · Financial The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202905) Case 202202905 · Managing Relations The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202225049) Case 202225049 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman … 31 Aug 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212067) Case 202212067 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the … 31 Aug 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202213217) Case 202213217 · Estate Management This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint. 31 Aug 2023 Reasonable Redress One Housing Group Limited (202213037) Case 202213037 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sales process for the resident’s property. 31 Aug 2023 Partial Maladministration One Manchester Limited (201910630) Case 201910630 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact … 31 Aug 2023 Maladministration One Manchester Limited (202216041) Case 202216041 · Financial The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s … 31 Aug 2023 Reasonable Redress Optivo (now Southern Housing) (202215116) Case 202215116 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for … 31 Aug 2023 Partial Maladministration Sanctuary Housing Association (202205675) Case 202205675 · Managing Relations The complaint concerns: The landlord’s response to the resident’s application for staircasing. The landlord’s interpretation of the provisions of the … 31 Aug 2023 Maladministration Southwark Council (202113700) Case 202113700 · Managing Relations The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September … 31 Aug 2023 Maladministration Sovereign Network Homes (202219913) Case 202219913 · ASB/Abuse/Nuisance The complaint is about the landlord’s; Handling of the resident’s request for it to provide CCTV footage to the police … 31 Aug 2023 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202123467) Case 202123467 · Managing Relations The complaint is about The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. …