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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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30 Jun 2022 Maladministration LiveWest Homes Limited (202112164) Case 202112164 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202014712) Case 202014712 · Financial The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202123742) Case 202123742 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his front door. 30 Jun 2022 Maladministration Longhurst Group Limited (202111150) Case 202111150 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. … 30 Jun 2022 No Maladministration Magenta Living (202125210) Case 202125210 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of a leak into his property. 30 Jun 2022 Partial Maladministration Network Homes Limited (202100811) Case 202100811 · Managing Relations The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related … 30 Jun 2022 No Maladministration Newham Council (202107985) Case 202107985 · Financial The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to … 30 Jun 2022 No Maladministration Newham Council (202113250) Case 202113250 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 Jun 2022 Partial Maladministration Newlon Housing Trust (202003308) Case 202003308 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports … 30 Jun 2022 No Maladministration Newlon Housing Trust (202008945) Case 202008945 · Information and data management This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the … 30 Jun 2022 Maladministration Notting Hill Genesis (202011089) Case 202011089 · Managing Relations The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and … 30 Jun 2022 Partial Maladministration One Housing Group Limited (202108365) Case 202108365 · Managing Relations The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 30 Jun 2022 Reasonable Redress Peabody Trust 2018 (202006277) Case 202006277 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports. 30 Jun 2022 Maladministration Southwark Council (202114064) Case 202114064 · Managing Relations The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property … 30 Jun 2022 Outside Jurisdiction Sovereign Housing Association Limited (202011507) Case 202011507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property. 30 Jun 2022 Severe Maladministration Spitalfields Housing Association Limited (202008492) Case 202008492 · Managing Relations The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage … 30 Jun 2022 Maladministration Wandle Housing Association Limited (202105560) Case 202105560 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in … 29 Jun 2022 Partial Maladministration Clarion Housing Association Limited (202116086) Case 202116086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of flooding in the property. 29 Jun 2022 Outside Jurisdiction Nottingham Community Housing Association Limited (202125023) Case 202125023 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the … 29 Jun 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202107982) Case 202107982 · Health and Safety (inc. building safety) The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for … 29 Jun 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202105908) Case 202105908 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated … 29 Jun 2022 Partial Maladministration Slough Borough Council (202103054) Case 202103054 · Managing Relations The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. … 29 Jun 2022 Partial Maladministration Thames Valley Housing Association Limited (202122517) Case 202122517 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of … 28 Jun 2022 Partial Maladministration Audley Group Ltd (202110878) Case 202110878 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s … 28 Jun 2022 Partial Maladministration Birmingham City Council (202107400) Case 202107400 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. … 28 Jun 2022 Reasonable Redress bpha Limited (202015408) Case 202015408 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of … 28 Jun 2022 Partial Maladministration Camden Council (202108873) Case 202108873 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. … 28 Jun 2022 No Maladministration Clarion Housing Association Limited (202013129) Case 202013129 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be … 28 Jun 2022 Partial Maladministration GreenSquareAccord Limited (202105123) Case 202105123 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling. 28 Jun 2022 Maladministration Haringey Council (202118411) Case 202118411 · ASB/Abuse/Nuisance The leaseholder complains about the landlord’s handling of the application of contact restrictions. 28 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202103596) Case 202103596 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. … 28 Jun 2022 Reasonable Redress Plus Dane Housing Limited (202121379) Case 202121379 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home. 28 Jun 2022 Reasonable Redress Sanctuary Housing Association (202126459) Case 202126459 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of no heating. 28 Jun 2022 Maladministration Sovereign Housing Association Limited (202101470) Case 202101470 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer … 27 Jun 2022 Maladministration Abri Group Limited (202121616) Case 202121616 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 27 Jun 2022 No Maladministration Dudley Metropolitan Borough Council (202119575) Case 202119575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property. 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 27 Jun 2022 Maladministration Guinness Housing Association Limited (202121926) Case 202121926 · Financial This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint. 27 Jun 2022 Outside Jurisdiction Lambeth Council (202007851) Case 202007851 · Moving/Buying/Selling Home The resident complains about the handling of their application for re-housing. 27 Jun 2022 Maladministration Places for People Homes Limited (202103709) Case 202103709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB). 27 Jun 2022 No Maladministration Tamworth Borough Council (202115860) Case 202115860 · Old Property Condition migrated-2025 The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply. 27 Jun 2022 No Maladministration Walsall Housing Group Limited (202111671) Case 202111671 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 24 Jun 2022 No Maladministration Empowering People Inspiring Communities Limited (202119283) Case 202119283 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s … 24 Jun 2022 No Maladministration Fortis Living Limited (202013567) Case 202013567 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The … 24 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202001828) Case 202001828 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 24 Jun 2022 Reasonable Redress Lewisham Council (202102949) Case 202102949 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating … 24 Jun 2022 No Maladministration London & Quadrant Housing Trust (202008433) Case 202008433 · Estate Management REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and … 24 Jun 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202111043) Case 202111043 · Old Property Condition migrated-2025 The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above. 24 Jun 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202118683) Case 202118683 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling.