LiveWest Homes Limited (202112164)
The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to the site has allowed access to the property, and antisocial behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202014712)
The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.
London & Quadrant Housing Trust (202123742)
The complaint is about the landlord’s response to the resident’s reports about his front door.
Longhurst Group Limited (202111150)
The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.
Magenta Living (202125210)
The complaint concerns how the landlord handled the resident’s reports of a leak into his property.
Network Homes Limited (202100811)
The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related complaint.
Newham Council (202107985)
The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to enter into a Qualifying Long Term Agreement (‘QLTA’) for the Building Insurance Policy.
Newham Council (202113250)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.
Newlon Housing Trust (202003308)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports of inadequate heating and insulation at the property. The landlord’s handling of the resident’s report of damp at the property. The landlord’s handling of the resident’s concerns about fire safety. …
Newlon Housing Trust (202008945)
This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the contractor’s staff the redress awarded by the landlord the related complaint
Notting Hill Genesis (202011089)
The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and the landlord’s response on bringing this matter to its attention.
One Housing Group Limited (202108365)
The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / buzzer, a leak through the skylight window, a faulty shower, and the heating system. The landlord’s Covid-19 ‘No Visitor’ policy which prevented access to her support bubble. The conduct of …
Paradigm Housing Group Limited (202016626)
The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
Southwark Council (202114064)
The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.
Sovereign Housing Association Limited (202011507)
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
Spitalfields Housing Association Limited (202008492)
The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.
Wandle Housing Association Limited (202105560)
The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in her property and her concerns that the doors in her property were not fire-rated. The landlord’s complaint handling.
Clarion Housing Association Limited (202116086)
The complaint is about the landlord’s handling of the resident’s reports of flooding in the property.
Nottingham Community Housing Association Limited (202125023)
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.
Poplar Housing And Regeneration Community Association Limited (202107982)
The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for an unsuccessful re-mortgage.
Shepherds Bush Housing Association Limited (202105908)
The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated formal complaint into these matters.
Slough Borough Council (202103054)
The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. The replacement of loft insulation affected by rat droppings and urine. The replacement of a drain due to age. Repairs to holes in the roof. Repairs to paving leading from …
Thames Valley Housing Association Limited (202122517)
The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of the associated complaint.
Audley Group Ltd (202110878)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s dog. The associated complaint handling.
Birmingham City Council (202107400)
The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. The Ombudsman has also identified the landlord’s complaints handling as an area for investigation.
bpha Limited (202015408)
The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint.
Camden Council (202108873)
The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. The landlord’s complaint handling.
Clarion Housing Association Limited (202013129)
The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be re-housed under the management transfer process.
GreenSquareAccord Limited (202105123)
The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling.
Haringey Council (202118411)
The leaseholder complains about the landlord’s handling of the application of contact restrictions.
Paragon Asra Housing Limited (202103596)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. Formal complaint about these matters.
Plus Dane Housing Limited (202121379)
The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home.
Sanctuary Housing Association (202126459)
The complaint is about the landlord's handling of the resident's reports of no heating.
Sovereign Housing Association Limited (202101470)
The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of heating system repairs prior to May 2020. Handling of a management move. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Abri Group Limited (202121616)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Dudley Metropolitan Borough Council (202119575)
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
Grand Union Housing Group Limited (202108321)
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
Guinness Housing Association Limited (202121926)
This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint.
Lambeth Council (202007851)
The resident complains about the handling of their application for re-housing.
Places for People Homes Limited (202103709)
This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB).
Tamworth Borough Council (202115860)
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
Walsall Housing Group Limited (202111671)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Empowering People Inspiring Communities Limited (202119283)
The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s report of damp and mould in his bedrooms . Complaint handling.
Fortis Living Limited (202013567)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The associated complaint.
Hyde Housing Association Limited (202001828)
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.
Lewisham Council (202102949)
The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.
London & Quadrant Housing Trust (202008433)
REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Nottingham City Homes Registered Provider Limited (202111043)
The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above.
Royal Borough of Kensington and Chelsea (202118683)
The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)