North Tyneside Council (202300165)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a dangerous tree in her garden. The resident's complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Group Limited (202347277)
The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.
Paragon Asra Housing Limited (202339553)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of multiple outstanding repairs. Reports of overcrowding.
Regenda Limited (202342306)
The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.
Royal Borough Of Greenwich (202342852)
The complaint is about the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the property. Reports of a leaking radiator. The associated complaint.
Sanctuary Housing Association (202347263)
This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp and mould. The associated complaint.
Sovereign Network Homes (Former Network Homes) (202331107)
The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould in her bedrooms. Request to renew her kitchen and bathroom because of problems with insects and mice. Request to be reimbursed for the cost of damaged belongings from a mice …
Sparrow Shared Ownership Limited (202219349)
The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition of the kitchen units. This Service has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202228954)
The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated complaint.
The Riverside Group Limited (202301822)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
Broxtowe Borough Council (202407294)
The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.
Camden Council (202344520)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
City of Westminster Council (202310687)
The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. The subsequent damage and its offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202319538)
The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. Handling of the related formal complaint.
Islington Council (202348248)
The complaint is about the landlord’s handling of the resident’s transfer request.
London Borough of Hackney (202234457)
The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and mould in the basement; damp in the upstairs of the property; disrepair to the kitchen; a collapsed basement ceiling; and the request for an additional toilet and the subsequent damp …
Peabody Trust (202333345)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.
Rykneld Homes Limited (202234671)
The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of the property when it was let, and the landlord’s handling of repairs following this. We have also considered the landlord’s: record keeping. complaint handling.
Southern Housing (202324573)
The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. The Ombudsman has also investigated the landlord’s complaint handling.
Sparrow Shared Ownership Limited (202211908)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202303723)
The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also consider the landlord’s complaint handling.
A2Dominion Housing Group Limited (202233103)
The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily moved a number of times. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202301285)
This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her subsequent request for a cooker hood. The resident’s request for the landlord to replace storage heaters with electric heaters. The resident’s report of broken communal gates. The associated complaint.
Guildford Borough Council (202343175)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202315670)
This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Jigsaw Homes Group Limited (202316442)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to the bathroom. Anti-social behaviour (ASB) and the associated request for a separate garden.
London Borough of Lambeth (202328058)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202321380)
The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate at the property. the resident’s complaint.
Mount Green Housing Association Limited (202205840)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling.
North Tyneside Council (202118139)
The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s alleged harassment and surveillance of the resident. The landlord’s issuance of a Notice of Seeking Possession. The Ombudsman will also investigate the landlord’s handling of the …
Notting Hill Genesis (NHG) (202210690)
The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of the building. Handling of concerns raised by the resident about fire safety. Handling of the resident’s request for it to ‘buy back’ the property. Handling of the resident’s complaint.
Sanctuary Housing Association (202347040)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Watford Community Housing Trust (202307350)
The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould.
Birmingham City Council (202231252)
The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed amounted to discrimination. The landlord’s complaint handling.
Haringey London Borough Council (202346809)
The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also about the landlord’s handling of the resident’s: reports of leaks, damp and mould. concerns about temporary accommodation. We have also considered the landlord’s: record keeping. complaint handling.
London & Quadrant Housing Trust (L&Q) (202342939)
The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of the communal areas. The parking management. The complaint is also about the landlord's: Response to the resident's request for information about rent and service charges. Response to the resident's transfer …
Mid Devon District Council (202313082)
The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.
Norwich City Council (202338173)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Peabody Trust (202225937)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The Extracare Charitable Trust (202301221)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202307799)
The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. Request to install a partition wall. Associated complaint.
Acis Group Limited (202229209)
The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.
Clarion Housing Association Limited (202403888)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Colchester City Council (202226334)
The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also assessed the landlord’s record keeping.
Hammersmith and Fulham Council (202310579)
The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas usage. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202233340)
The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Islington Council (202303327)
The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman has also considered the landlord’s: Complaint handling; and, Record keeping.
Karbon Homes Limited inc Byker Community Trust (202346160)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.
Lewisham Council (202325844)
The complaint is about the landlord's handling of the resident’s request to remove a coal bunker from the front hallway.
Lincoln City Council (202222063)
The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a neighbouring property. Query relating to pets on the homefinder service. Reports of inappropriate responses from staff members. Query regarding the rent arrears procedure. Reports of dog related nuisance in communal …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)