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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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24 Oct 2024 Partial Maladministration City of Westminster Council (202310687) Case 202310687 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. … 24 Oct 2024 Maladministration Great Places Housing Association (202319538) Case 202319538 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. … 24 Oct 2024 Maladministration Islington Council (202348248) Case 202348248 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 24 Oct 2024 Partial Maladministration London Borough of Hackney (202234457) Case 202234457 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and … 24 Oct 2024 Maladministration Peabody Trust (202333345) Case 202333345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint … 24 Oct 2024 Partial Maladministration Rykneld Homes Limited (202234671) Case 202234671 · Managing Relations The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of … 24 Oct 2024 Maladministration Southern Housing (202324573) Case 202324573 · Financial The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. … 24 Oct 2024 Maladministration Sparrow Shared Ownership Limited (202211908) Case 202211908 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 24 Oct 2024 Maladministration The Riverside Group Limited (202303723) Case 202303723 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also … 23 Oct 2024 Maladministration A2Dominion Housing Group Limited (202233103) Case 202233103 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily … 23 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202301285) Case 202301285 · Estate Management This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her … 23 Oct 2024 Maladministration Guildford Borough Council (202343175) Case 202343175 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman … 23 Oct 2024 Partial Maladministration Jigsaw Homes Group Limited (202316442) Case 202316442 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to … 23 Oct 2024 Maladministration London Borough of Lambeth (202328058) Case 202328058 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 23 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202321380) Case 202321380 · Managing Relations The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate … 23 Oct 2024 Maladministration Mount Green Housing Association Limited (202205840) Case 202205840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling. 23 Oct 2024 Partial Maladministration North Tyneside Council (202118139) Case 202118139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of … 23 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202210690) Case 202210690 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of … 23 Oct 2024 Maladministration Sanctuary Housing Association (202347040) Case 202347040 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 23 Oct 2024 No Maladministration Watford Community Housing Trust (202307350) Case 202307350 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould. 22 Oct 2024 Maladministration Birmingham City Council (202231252) Case 202231252 · Managing Relations The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed amounted to … 22 Oct 2024 Partial Maladministration Haringey London Borough Council (202346809) Case 202346809 · Managing Relations The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also … 22 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342939) Case 202342939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of … 22 Oct 2024 No Maladministration Mid Devon District Council (202313082) Case 202313082 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, … 22 Oct 2024 Maladministration Norwich City Council (202338173) Case 202338173 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 22 Oct 2024 Maladministration Peabody Trust (202225937) Case 202225937 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 22 Oct 2024 Partial Maladministration The Extracare Charitable Trust (202301221) Case 202301221 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the … 22 Oct 2024 No Maladministration West Kent Housing Association (202307799) Case 202307799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. … 21 Oct 2024 No Maladministration Acis Group Limited (202229209) Case 202229209 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours. 21 Oct 2024 Maladministration Clarion Housing Association Limited (202403888) Case 202403888 · Estate Management The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. … 21 Oct 2024 Maladministration Colchester City Council (202226334) Case 202226334 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also … 21 Oct 2024 Maladministration Hammersmith and Fulham Council (202310579) Case 202310579 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas … 21 Oct 2024 Maladministration Hyde Housing Association Limited (202233340) Case 202233340 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service … 21 Oct 2024 Maladministration Islington Council (202303327) Case 202303327 · Information and data management The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman … 21 Oct 2024 Reasonable Redress Karbon Homes Limited inc Byker Community Trust (202346160) Case 202346160 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp … 21 Oct 2024 Maladministration Lewisham Council (202325844) Case 202325844 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s request to remove a coal bunker from the front hallway. 21 Oct 2024 Partial Maladministration Lincoln City Council (202222063) Case 202222063 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a … 21 Oct 2024 Partial Maladministration Livv Housing Group (202402811) Case 202402811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that it classed her as aggressive. The resident’s requests … 21 Oct 2024 Maladministration London Borough of Brent (202340120) Case 202340120 · ASB/Abuse/Nuisance The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 21 Oct 2024 Maladministration London Borough of Croydon (202318405) Case 202318405 · Information and data management The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the … 21 Oct 2024 Partial Maladministration London Borough of Hackney (202322366) Case 202322366 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to … 21 Oct 2024 Maladministration London Borough of Harrow (202344547) Case 202344547 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required … 21 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346001) Case 202346001 · Managing Relations The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 21 Oct 2024 Maladministration Nottingham Community Housing Association Limited (202310444) Case 202310444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint. 21 Oct 2024 Maladministration One Housing Group Limited (202312620) Case 202312620 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks. 21 Oct 2024 Partial Maladministration Onward Homes Limited (202413224) Case 202413224 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and … 21 Oct 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202326330) Case 202326330 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of leaks, … 21 Oct 2024 Maladministration Stoke-on-Trent City Council (202232604) Case 202232604 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman … 21 Oct 2024 Maladministration The Guinness Partnership Limited (202318175) Case 202318175 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.