Peabody Trust (202107901)
The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southway Housing Trust (Manchester) Limited (202108884)
The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation has also considered: The landlord’s record keeping.
Stroud District Council (202107955)
The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.
Thurrock Council (202118463)
The complaint is about the information provided to the resident concerning a repair which was charged to the resident.
A2Dominion Housing Group Limited (202123950)
The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.
Brentwood Borough Council (202122844)
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
Livv Housing Group (202125462)
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
Portsmouth City Council (202120896)
The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.
The Guinness Partnership Limited (202127126)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Wolverhampton City Council (202000893)
The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.
Yorkshire Housing Limited (202123772)
The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works. The height of his kitchen unit.
Home Group Limited (202006072)
The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.
Livv Housing Group (202113384)
This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request to cover the property’s garden with flagstones; complaint handling.
Clarion Housing Association Limited (202014288)
The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.
Home Group Limited (202116828)
The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom.
London & Quadrant Housing Trust (202115419)
The complaint is about:
Magenta Living (202121513)
The complaint is about the landlord’s response to the resident’s: reports of a boiler leak; request for a combination (combi) boiler.
The Riverside Group Limited (202123850)
The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.
City of Doncaster Council (202005368)
The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence.
Cobalt Housing Limited (202124347)
The complaint is about the landlord’s handling of repairs to the resident’s patio doors.
Franklands Village Housing Association Limited (202124840)
The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.
Notting Hill Genesis (202102134)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Sovereign Housing Association Limited (202114767)
The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.
Hackney Council (202106699)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Home Group Limited (202111326)
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
London & Quadrant Housing Trust (202105951)
The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.
Metropolitan Thames Valley Housing (202009673)
The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm call unit.
Midland Heart Limited (202112571)
The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his compensation against his rent account
Network Homes Limited (202005315)
The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s reports of a leak; delays to the landlord reinstating the resident’s lighting following the repair works.
One Housing Group Limited (202126059)
The complaint concerns the landlord’s calculation of the resident’s rent increase.
Southern Housing Group Limited (202108023)
The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby door, windows and the lift. Delays responding and its level of care and service.
York City Council (202106125)
The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the bathroom following the Right to Buy (RTB) application. the landlord’s handling of the formal complaint.
Freebridge Community Housing Limited (202123596)
The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.
Sanctuary Housing Association (202123056)
The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding repairs to deal with damp and water leaking through her …
South Tyneside Council (202115896)
The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.
Wandle Housing Association Limited (202109612)
The complaint is about the landlord’s handling of:
Your Housing Limited (202116023)
The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling.
Islington Council (202120558)
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
Midland Heart Limited (202013354)
The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.
Clarion Housing Association Limited (202009785)
The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.
Karbon Homes Limited (202115388)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours.
Lambeth Council (202111177)
The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint.
London & Quadrant Housing Trust (202013213)
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.
Metropolitan Thames Valley Housing (202016783)
The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling of proofing works to her property. The landlord’s complaint handling.
Yorkshire Housing Limited (202117183)
The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s handling of the associated complaint and record keeping.
Birmingham City Council (202101431)
The complaint is about the landlord’s response to the resident’s reports of disrepair at her property.
Bromford Housing Association Limited (202014045)
The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs.
Hammersmith and Fulham Council (202109138)
The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to the resident’s property.
Harlow District Council (202124816)
The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink.
Housing For Women (202015827)
This complaint is about the landlord’s handling of: the resident’s reports of plumbing repairs and a leak into her hallway; the related complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)