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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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12 Jul 2022 No Maladministration Peabody Trust (202107901) Case 202107901 · Financial The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation. 12 Jul 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108884) Case 202108884 · ASB/Abuse/Nuisance The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation … 12 Jul 2022 No Maladministration Stroud District Council (202107955) Case 202107955 · Managing Relations The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the … 12 Jul 2022 No Maladministration Thurrock Council (202118463) Case 202118463 · Old Property Condition migrated-2025 The complaint is about the information provided to the resident concerning a repair which was charged to the resident. 11 Jul 2022 Maladministration A2Dominion Housing Group Limited (202123950) Case 202123950 · Estate Management The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property. 11 Jul 2022 Maladministration Brentwood Borough Council (202122844) Case 202122844 · Old Property Condition migrated-2025 The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error. 11 Jul 2022 Reasonable Redress Livv Housing Group (202125462) Case 202125462 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property. 11 Jul 2022 Maladministration Portsmouth City Council (202120896) Case 202120896 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden. 11 Jul 2022 Maladministration The Guinness Partnership Limited (202127126) Case 202127126 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 11 Jul 2022 No Maladministration Wolverhampton City Council (202000893) Case 202000893 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. … 11 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202123772) Case 202123772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. … 8 Jul 2022 Partial Maladministration Home Group Limited (202006072) Case 202006072 · Managing Relations The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints … 8 Jul 2022 Partial Maladministration Livv Housing Group (202113384) Case 202113384 · Managing Relations This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request … 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 7 Jul 2022 No Maladministration Home Group Limited (202116828) Case 202116828 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom. 7 Jul 2022 Mediation London & Quadrant Housing Trust (202115419) Case 202115419 · Old Property Condition migrated-2025 The complaint is about: 7 Jul 2022 Partial Maladministration Magenta Living (202121513) Case 202121513 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports of a boiler leak; request for a combination (combi) … 7 Jul 2022 No Maladministration The Riverside Group Limited (202123850) Case 202123850 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it. 6 Jul 2022 Maladministration City of Doncaster Council (202005368) Case 202005368 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence. 6 Jul 2022 Reasonable Redress Cobalt Housing Limited (202124347) Case 202124347 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s patio doors. 6 Jul 2022 Reasonable Redress Franklands Village Housing Association Limited (202124840) Case 202124840 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy. 6 Jul 2022 No Maladministration Notting Hill Genesis (202102134) Case 202102134 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 6 Jul 2022 Maladministration Sovereign Housing Association Limited (202114767) Case 202114767 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of … 5 Jul 2022 No Maladministration Hackney Council (202106699) Case 202106699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 5 Jul 2022 Reasonable Redress Home Group Limited (202111326) Case 202111326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property. 5 Jul 2022 Maladministration London & Quadrant Housing Trust (202105951) Case 202105951 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling. 5 Jul 2022 Severe Maladministration Metropolitan Thames Valley Housing (202009673) Case 202009673 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm … 5 Jul 2022 Partial Maladministration Midland Heart Limited (202112571) Case 202112571 · Financial The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his … 5 Jul 2022 Partial Maladministration Network Homes Limited (202005315) Case 202005315 · Old Property Condition migrated-2025 The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s … 5 Jul 2022 Mediation One Housing Group Limited (202126059) Case 202126059 · Financial The complaint concerns the landlord’s calculation of the resident’s rent increase. 5 Jul 2022 Partial Maladministration Southern Housing Group Limited (202108023) Case 202108023 · Estate Management The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby … 5 Jul 2022 Partial Maladministration York City Council (202106125) Case 202106125 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision … 4 Jul 2022 Outside Jurisdiction Freebridge Community Housing Limited (202123596) Case 202123596 · Information and data management The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to … 4 Jul 2022 Reasonable Redress Sanctuary Housing Association (202123056) Case 202123056 · Financial The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of … 4 Jul 2022 No Maladministration South Tyneside Council (202115896) Case 202115896 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of … 4 Jul 2022 Partial Maladministration Wandle Housing Association Limited (202109612) Case 202109612 · Estate Management The complaint is about the landlord’s handling of: 4 Jul 2022 Maladministration Your Housing Limited (202116023) Case 202116023 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling. 2 Jul 2022 Reasonable Redress Islington Council (202120558) Case 202120558 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated … 2 Jul 2022 Reasonable Redress Midland Heart Limited (202013354) Case 202013354 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures … 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 1 Jul 2022 No Maladministration Karbon Homes Limited (202115388) Case 202115388 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 1 Jul 2022 Partial Maladministration Lambeth Council (202111177) Case 202111177 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint. 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 1 Jul 2022 Partial Maladministration Metropolitan Thames Valley Housing (202016783) Case 202016783 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling … 1 Jul 2022 Maladministration Yorkshire Housing Limited (202117183) Case 202117183 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s … 30 Jun 2022 Maladministration Birmingham City Council (202101431) Case 202101431 · Information and data management The complaint is about the landlord’s response to the resident’s reports of disrepair at her property. 30 Jun 2022 Maladministration Bromford Housing Association Limited (202014045) Case 202014045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs. 30 Jun 2022 Maladministration Hammersmith and Fulham Council (202109138) Case 202109138 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to … 30 Jun 2022 No Maladministration Harlow District Council (202124816) Case 202124816 · Financial The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink. 30 Jun 2022 Maladministration Housing For Women (202015827) Case 202015827 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of plumbing repairs and a leak into her hallway; …