Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2023 ×

Showing 2,867 of 16,595 decisions

Decisions

Most recent first
19 Sep 2023 Partial Maladministration Peabody Trust (202108894) Case 202108894 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the … 19 Sep 2023 Partial Maladministration Peabody Trust (202117348) Case 202117348 · Financial The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord … 19 Sep 2023 Partial Maladministration Sage Housing Limited (202221052) Case 202221052 · Managing Relations The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request … 19 Sep 2023 Maladministration Southern Housing Group Limited (202224516) Case 202224516 · Managing Relations The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated. 19 Sep 2023 Maladministration Sovereign Housing Association Limited (202104971) Case 202104971 · Managing Relations The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: … 19 Sep 2023 Reasonable Redress Sovereign Network Homes (202220507) Case 202220507 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property. 19 Sep 2023 Reasonable Redress Warwickshire Rural Housing Association Limited (202216128) Case 202216128 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the … 18 Sep 2023 No Maladministration Camden Council (202127652) Case 202127652 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint. 18 Sep 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222945) Case 202222945 · Managing Relations The complaint is about the landlord’s: decision not to reinstate the resident’s shaver socket following a bathroom refurbishment; complaints handling. 18 Sep 2023 Partial Maladministration One Housing Group Limited (202126330) Case 202126330 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s … 18 Sep 2023 Mediation Optivo (now Southern Housing) (202211711) Case 202211711 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 18 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202209183) Case 202209183 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports of: Damp, mould and draughty windows; Overcrowding; A bed … 18 Sep 2023 Maladministration Paragon Asra Housing Limited (202216612) Case 202216612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right. 18 Sep 2023 Partial Maladministration Sanctuary Housing Association (202204063) Case 202204063 · Managing Relations The complaint is about the way the landlord responded to the resident's reports of: Rotten floorboards; Exposed gas pipes; An … 18 Sep 2023 No Maladministration The Riverside Group Limited (202214157) Case 202214157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak. 18 Sep 2023 Partial Maladministration Wigan Metropolitan Borough Council (202214184) Case 202214184 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. … 15 Sep 2023 Partial Maladministration Berneslai Homes (202220807) Case 202220807 · Managing Relations The complaint is about the landlord’s handling of: 15 Sep 2023 No Maladministration Bristol City Council (202217447) Case 202217447 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement kitchen. 15 Sep 2023 Partial Maladministration East Devon District Council (202208180) Case 202208180 · Estate Management The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and … 15 Sep 2023 Maladministration Eastlight Community Homes Limited (202215689) Case 202215689 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 15 Sep 2023 Reasonable Redress Paradigm Housing Group Limited (202205948) Case 202205948 · Estate Management The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service … 14 Sep 2023 Maladministration Bromford Housing Group Limited (202213839) Case 202213839 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property. 14 Sep 2023 Maladministration Broxtowe Borough Council (202209993) Case 202209993 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her … 14 Sep 2023 Partial Maladministration Hyde Housing Association Limited (202216852) Case 202216852 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that … 14 Sep 2023 Maladministration Incommunities Limited (202226652) Case 202226652 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire … 14 Sep 2023 Partial Maladministration London Borough of Harrow (202205620) Case 202205620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The … 14 Sep 2023 Reasonable Redress Platform Housing Group Limited (202208346) Case 202208346 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise … 14 Sep 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202016023) Case 202016023 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on … 14 Sep 2023 Maladministration Southern Housing (202205648) Case 202205648 · Estate Management The complaint concerns: The landlord's handling of reports of a fault to the communal front entrance door. The related complaint. 14 Sep 2023 Partial Maladministration Stonewater Limited (202116666) Case 202116666 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also investigated the landlord’s … 14 Sep 2023 No Maladministration Tower Hamlets Council (202232573) Case 202232573 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint. 13 Sep 2023 Partial Maladministration Blackpool Council (202121118) Case 202121118 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented … 13 Sep 2023 Maladministration Connect Housing Association Limited (202205230) Case 202205230 · Managing Relations The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the … 13 Sep 2023 Maladministration GreenSquareAccord Limited (202119238) Case 202119238 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint. 13 Sep 2023 Maladministration Norwich City Council (202223488) Case 202223488 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour. 13 Sep 2023 Reasonable Redress Sanctuary Housing Association (202125039) Case 202125039 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated … 13 Sep 2023 Maladministration Westminster City Council (202121910) Case 202121910 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also … 12 Sep 2023 Severe Maladministration Birmingham City Council (202125701) Case 202125701 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat … 12 Sep 2023 Maladministration Camden Council (202115731) Case 202115731 · Managing Relations The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and … 12 Sep 2023 Partial Maladministration Citizen Housing (202205624) Case 202205624 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and harassment … 12 Sep 2023 Partial Maladministration London Borough of Hillingdon (202110990) Case 202110990 · Financial The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s … 11 Sep 2023 Partial Maladministration City of Doncaster Council (202108038) Case 202108038 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 11 Sep 2023 Partial Maladministration Homes Plus Limited (202204960) Case 202204960 · Information and data management The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in … 11 Sep 2023 Partial Maladministration London Borough of Barnet (202102335) Case 202102335 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s … 11 Sep 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202099) Case 202202099 · Moving/Buying/Selling Home The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated … 11 Sep 2023 Maladministration Notting Hill Genesis (NHG) (202122217) Case 202122217 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s … 11 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202203572) Case 202203572 · Managing Relations The complaint is about the landlord’s: Response to the resident for its failure to gain permission to access the resident’s … 11 Sep 2023 Maladministration Paragon Asra Housing Limited (202213676) Case 202213676 · Managing Relations The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication. 11 Sep 2023 Severe Maladministration Paragon Asra Housing Limited (202216297) Case 202216297 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also …